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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,974 Reviews

1,974 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 19, 2024

Service Advisor Joseph Vargas is excellent with his customer service skills and communication with customers. More

by lanecathy65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that Joseph could perform great service for your Honda, Cathy! Thanks for bringing your car into our shop, and we can't wait to help you again.

November 17, 2024

The staff here always provide excellent service. It’s a smooth and easy transaction always More

by antionettejanderson432435
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad to hear that, Antionette! Our goal is to give our customers a satisfying service visit for their cars. Thanks so much for letting us know, and we hope to see you again!

November 17, 2024

The BEST. This Norm Reeves Honda Cerritos has been part of my life for the past 30 plus years. As an adult I've purchased nine cars in total. With more to com More

by Porterfam10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Vargas, Service-5 Stars
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Wow! We're so flattered that you've stuck with us for more than 30 years and purchased nine cars! Thanks for sticking with us, and we look forward to another 30 years. See you soon!

November 16, 2024

The staff was professional and courteous. There was a delay in responding to me about the service being completed. Estimate on service completion was an hour extra. More

by berto15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know any of theae
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that your service visit went so well for your Honda! Thank you for letting us know about the delay, and we hope to provide you with a five-star experience next time.

November 16, 2024

Was not a great experience very bad service had me there for 8 hours told to me go back twice it was a really bad service won’t be back there. More

by hinojosa4maria@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn more about your service experience for your Honda, Maria. We understand your frustration about the delays you experienced and would like to resolve the issues you faced. Please contact our dealership when it's convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 15, 2024

Leo is awesome. He’s very understanding, honest and listens to what I want. I followed him from Long Beach and now at Cerritos , Cerritos is much better. More

by miamorey2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo, service dept
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Nov 15, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Leo must have made quite an impression on you with the service you received in Long Branch, Mia! Thank you for scheduling service in Cerritos with us, and we look forward to having Leo serve you once again.

November 15, 2024

Didn’t reset my maintenance light Fairly quick Too much money to replace tire, went elsewhere More

by littlefoootojd73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on your service visit for your Honda. We will keep your comments in mind as they will help us to improve the services that we offer such as tire replacements. If you choose to return, we hope to provide you with a five-star experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 15, 2024

Horrible customer service no recommendation & solution they provide at this time. Bad day for me . More

by shahriaar411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michel barr
Report | Print
Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn about your service visit for your Honda. That way, we can find out what issues you faced and work on improving them so that you will enjoy a five-star experience next time. Please contact us if you'd like to discuss your visit in more detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 15, 2024

Service was fast and no hassle. The service representative was timely and informative. The waiting area is spacious. More

by joegjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie in the service department.
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like an awesome service visit, Joe! Thanks for bringing your Honda in for service, and we're glad that you had timely service and a nice area to wait in for your car. See you next time!

November 15, 2024

Ruben’s help with my tire situation was efficiently explained to me and taken care of in a timely manner. More

by bellgoglo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We want our customers to feel well-informed about the services their Hondas require. We're happy that you understood about your tire situation and that it was taken care of with efficiency by Ruben! Thanks so much for bringing your car in for service, and we hope to see you at a future appointment!

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