Norm Reeves Honda Superstore Cerritos - Service Center

The service dept. is quite efficient & the service dept. employees are polite and listen to concerns is quite efficient & the service dept. employees are polite and listen to concerns More

It is a wonderful place to buy a car good people and staff I would recommend it staff I would recommend it More

Friendly service and reasonable time for maintenance. Love it when I get coupons in the mail. Love it when I get coupons in the mail. More

I would treat it with professor living and courtesy and like a family member it's great to be a part of the Honda family like a family member it's great to be a part of the Honda family More

Horrible experience once again with Donald. To start I received an email with a coupon for oil change and a link to schedule an appointment and when I try to schedule on line it’s impossible. I To start I received an email with a coupon for oil change and a link to schedule an appointment and when I try to schedule on line it’s impossible. I figured the system was down so I decided to chat and ask for an appointment. I received a call the next day which I missed but they left a name and number to return the call. I called and got a voicemail in which I left a message asking for the desired day and time I wanted an appointment for oil change. Never got a call back. So I called the next day and of course it was an automated service that was so frustrating to deal with because it would get the wrong information I was was telling it. Finally get to the oil change and Donald refuses to use the coupon. We insisted and he said no I already made the invoice. We asked if he can redo it and he said no. What good are the coupons if we can’t use them. He was also rude to the guy after me but after arguing he took his coupon. I don’t know if it was because he was a male but he said no to us. This situation was even made worse when the following Friday I took my other car to get survive next door and they were great!!! The person was very nice polite pleasant and helpful. And I have to deal with this time and time again with Penske. I’ve been going there for over 10 years and never had a problem but the last few times Donald helps me it’s a very unpleasant experience. More

Horrible service, no communication and rude management not a satisfied customer won’t come back not a satisfied customer won’t come back More

This it’s one of the best services I’ve ever been before, excellent service & people always with the top service, I definitely recommend this place, the best of the best. excellent service & people always with the top service, I definitely recommend this place, the best of the best. More

Good service. Went it dropped it off.. picked it up. Awesome job. Joseph was great! Went it dropped it off.. picked it up. Awesome job. Joseph was great! More

I love this dealership, but I had a bad experience this last visit. I went in for an oil change and waited 4 hours. I get that they were busy, but how are they going to put me in a category with other cust last visit. I went in for an oil change and waited 4 hours. I get that they were busy, but how are they going to put me in a category with other customers that are having big maintenance on their cars. They should have a better way of handling this. And oil change takes 20 minutes, even the rep said it and I waited 4 hours!! They should not put an oil change in the same line as a, let's say brakes or motor labor. More

It would like to see more dedicated employees trying to take care of customers. I waited 20 min before someone came out to greet me. A bunch of round employees were just messing around take care of customers. I waited 20 min before someone came out to greet me. A bunch of round employees were just messing around More