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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,968 Reviews

1,968 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 29, 2020

I just wanted to thank Norm Reeves Honda Superstore Cerritos, for having such a superb staff/salesmen who actually care and are willing to go out of their way to satisfy their customers! You honestly c More

by Carmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Cruz
Sep 29, 2020 -

Norm Reeves Honda Superstore Cerritos responded

We really appreciate the 5-stars and great review, Carmen!

August 31, 2020

Bryan Salas helped me with getting my CR-V and Accord serviced. He was patient and kind. He made sure both my vehicles were up and running well again. I appreciate his help. I am satisfied with the servi More

by Nano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
Sep 01, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the positive feedback about Bryan and the 5-star rating, Nano!

May 31, 2020

Received an excellent service from Christina Nuval. She is very friendly,professional, and greeted us with a sweet smile. She is very knowledgeable with all the features of the vehicle and explained its f More

by amyevaldez
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to share about your experience and the 5-star rating, Amy!

March 28, 2020

Ziggy was a great sales men from greeting me at the door to getting me into a car I like highly recommend him thanks again ziggy. More

by Scherrll1
Recommend Dealer
Yes
Employees Worked With
Ziggy Estrada
Mar 30, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the great review and 5 stars!

March 21, 2020

I had a lease sales people told me they will charge me due to excess millage ,had me pay a lot and they added that to the new car I bought .checking all their charges all their charges was not explained r More

by s7ill
Recommend Dealer
No
Employees Worked With
Sanchez
Mar 23, 2020 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we would appreciate the opportunity to speak with you over the phone about your lease. Please reach out at a time that works best for you. Thank you. Kevin Harris| Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 14, 2019

I’ve been coming to Norm Reeves for check ups and their customer service has always met my needs. Jojo was a great help when I decided to purchase my car & has been consistently reliable. Thank you! More

by aizabelce
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate this great feedback and 5 star- rating, Aizabelce!

October 13, 2019

Great! My car was on a lease but Sen helped me buy my car and Murat helped me in finance department, I'm very happy with my experience and I appreciate both More

by Melanie P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murat T. , Sen Dissanayake
Oct 14, 2019 -

Norm Reeves Honda Superstore Cerritos responded

We really appreciate the great review and positive star- rating, Melanie!

September 02, 2019

Made buying my car easy! I was worried about buying a car on Labor Day (the most popular day of the year) but Robert at Honda Cerritos was incredibly helpful and made the proc More

by Carleym
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Villanueva
Sep 03, 2019 -

Norm Reeves Honda Superstore Cerritos responded

We really appreciate the great review and 5 star- rating, Carley!

July 23, 2019

Thank you tito Lito Bayas!!!! Tito Lito helped us out to the best of his abilities and he explained the process throughly and made sure we were comfortable with the car. We had a g More

by Zacky26!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lito Bayas
Jul 24, 2019 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate this great feedback and 5 star- rating, Zacky!!

July 13, 2019

Horrible Service Dept. Do not bring your car here for service. It takes 25-40 minutes just to have advisor meet you. Manager Kevin does not care either. More

by Mphillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Norm Reeves Honda Superstore Cerritos responded

Hi, I regret to hear about the wait you experienced during your visit to our service department. If you would like to talk more about this, please give me a call at a time that works best for you. Kevin Harris| Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

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