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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,975 Reviews

1,975 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 11, 2023

Had a good experience during the routine maintenance on my 2023 CRV. The service adviser was able to check me in asap. Thank you! More

by TA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
Sep 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and are pleased to hear that you had a good experience with your routine maintenance for your 2023 CRV. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing our dealership!

September 10, 2023

15 word minimum is far too much. Once again 15 word is far too much. More

by charles.t.kirk114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Next
Sep 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Charles, thanks so much for this great rating!

September 10, 2023

I was very pleased with the service and the work done to my truck. It was very professional transaction. I would definitely go to Honda for more service on my future cars. More

by urcooljoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad you were pleased with the service on your truck at Honda. Your satisfaction is important to us, and we're here for any future service needs or questions you may have. Thank you for choosing Honda!

September 08, 2023

Great dealership that cares about the customer. Anthony Ortiz was a great service person. He was positive and to the point on needed services. He kept me informed through the whole service process More

by madonna.gage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz 5 stars
Sep 12, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Anthony Ortiz and our dealership's customer care. We appreciate your feedback and look forward to assisting you with any future service needs. See you next time, and safe travels!

September 06, 2023

I went to the dealership with no appointment and was told that my car couldn't be seen that day. I went inside to schedule an appointment with Bryan Ortiz and described what was going on with my car, to whic More

by Lynette.martinez61
Recommend Dealer
Yes
Employees Worked With
Bryan Ortiz
Sep 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that Bryan was able to assist you promptly and get your A/C issue resolved the same day. Your satisfaction is our priority, and we appreciate your feedback. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out.

September 06, 2023

Service team needs some reorganization one team doing major service one team doing intermediate and one team doing minor to speed up the process for service department More

by jearchhay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive rating and constructive feedback for our team Please reach out if you need future assistance!

September 04, 2023

Very accommodating, keep you updated with work being performed. This is why I keep coming back to Norm Reeves Honda. More

by Gilbert Batiste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us, Gilbert! We're glad to hear our service is worthy of your continued support.

September 02, 2023

Courteous, prompt. Clean. Keep up the good work. I appreciated them chasing down the parts needed from another store. More

by Mary P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salas
Sep 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five stars, Mary! We look forward to working with you again.

September 02, 2023

The person that helped me was very friendly and hardworking. Very efficient, I will definitely come back for all of my Honda services. More

by priscilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ortiz
Sep 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We are glad to hear that our service was worthy of five stars!

September 02, 2023

I have been going there since I bought my card and the service I get is excellent More

by ivanarodriguez20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Sep 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review with us! We're looking forward to your next visit!

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