Norm Reeves Honda Superstore Cerritos - Service Center

Had an appt for 8:00 am oil change tire rotation and was finished by 9:00! The tech sent me a few pics of the air cleaner and cab air filter which looked like it was time to replace and at 34 000 miles it w finished by 9:00! The tech sent me a few pics of the air cleaner and cab air filter which looked like it was time to replace and at 34 000 miles it was time. Took the car back to change filters and I was on the road in 45 min. Nice job!! Trevor was my service advisor showed me all the services the car needed and I picked what I wanted them to do. More

Great service & very good employees. Prompt answers to my questions , response time plus & explanations & recommendations Prompt answers to my questions , response time plus & explanations & recommendations More

Happy with the service, also the time to show me some function in the Dashboard function in the Dashboard More

Super friendly with great hospitality. Excellent customer service all the time. Service was done quickly. Excellent customer service all the time. Service was done quickly. More

The customer service is really great that I received from Trevor. Very pleased every time I come. Trevor. Very pleased every time I come. More

Took car in for regular service. Oil change car wasn’t performing quite right and the Service writer was able to find a recall for the problem I was explaining to him Oil change car wasn’t performing quite right and the Service writer was able to find a recall for the problem I was explaining to him More

I wish the store has car cash as it used to have. Hope it will be taken positive way Hope it will be taken positive way More

I love this dealer ship, every time i come here the people are friendly and i get my car back in a reasonable amount of time. people are friendly and i get my car back in a reasonable amount of time. More

This was the first time servicing my Honda Civic sport at the dealership it's a 2024 I normally use private mechanics simply because of time but my advisor sits a good idea to service at the dealer so they c the dealership it's a 2024 I normally use private mechanics simply because of time but my advisor sits a good idea to service at the dealer so they can keep records and I understand that so last Saturday I came in with an appointment at 8:00 a.m. and I was absolutely amazed in horror how many cars were already there there had to have been at least 30 to 40 cars in line already at 7:30 for my 8:00 appointment it was a little overwhelming I got in the line best I could when I got to the front of where I was supposed to be in line nobody came up to me I wasn't sure what to do so I just asked the nearest person I saw in the wasn't the nicest to me kind of was already frustrated at this point so I asked another person and they were kind of vague so I was getting frustrated myself and then finally some guy came around and put a number on my car kind of told me the situation and shortly after my car went into the service it took just over an hour which wasn't too bad giving how many cars were there but the only thing to concern me when is that busy they try and get those cars out as fast as possible which worries me about cutting corners I had that kind of incident after they gave me my car back it seemed fine and then I got a couple miles down the road on the way home and my low tire pressure sensor goes off which is never done before since I bought that car so I was kind of shock seeing that that's something they should have reset seeing if they also rotated my tires or at least they say they did and they just didn't do it I wasn't even sure how to do it I've never done that I'm just glad the car itself told me how to do it kind of easy so when I got home I recalibrated the TPMS but they got to watch stuff like that so that's basically my experience I'm sure I'll go back but I'm not in a hurry to. More

2nd time taking my car for service and they have been great, I will hope they keep being like that. great, I will hope they keep being like that. More