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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,289 Reviews

2,289 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 27, 2024

I've been going to norm reeves Honda super store for my 2016 HRV for the convenience of being close to my home and the friendly and knowledgeable staff that work there. I will continue to service my Honda More

by emaligmat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Honda Superstore for your HRV service needs! We appreciate your loyalty and trust in our team. Looking forward to continuing to provide you with excellent service.

April 27, 2024

Great service, minimal wait time. Associate was friendly and knowledgeable. We have been bringing our car in for service since it was purchased. More

by louis_guerrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and kind words! We're delighted to hear that you've consistently had positive experiences with our service team. We appreciate your continued trust in us and look forward to serving you and your car in the future.

April 27, 2024

Was taken at scheduled time and alll services were performed per schedule. Very well done More

by kaplanjjohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
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Apr 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that we could meet your expectations and provide excellent service. Looking forward to serving you again in the future!

April 27, 2024

highly recommend the honda service and warm honda service personnel communications to the customer , Never regret to get my unit at honda More

by Jayson_Triplets
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our Honda service team. We appreciate your recommendation and look forward to serving you again in the future.

April 27, 2024

Friendly, polite, courteous, very informative. My car got done in a timely manner and the service was completed. I know what I need to do next time wonderful experience overall.. More

by lupebeeniteds942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a wonderful experience with us. We look forward to assisting you again in the future!

April 26, 2024

I'm very thankful, Javier is an excellent employee, always explains good, and always does an excellent job. Javier always make me feel welcome. Thank you so much Javier More

by malourdesramirez1972@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Javier provided you with excellent service. We appreciate your support and look forward to serving you again in the future.

April 26, 2024

From scheduling appointments to bringing my car for the service everything is smooth and on time! I love Honda Cerritos! More

by a2mci10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us at Honda Cerritos. We're committed to providing excellent service and look forward to serving you again in the future!

April 26, 2024

Work was on the sloppy side and prices were quite high as compared to other shops. I had to come back three times and they didn’t fix my issue. More

by 4Fishies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor, Pon (both in the Service Dept)
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced. Please contact us so we can address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

April 26, 2024

Customer service was excellent and he helped me a lot, grateful for the help and support and advice I have. More

by pjagjiwan32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service team. We appreciate your support and look forward to assisting you again in the future.

April 26, 2024

HE WAS FRIENDLY AND HELPED ME RIGHT AWAY. plesent a knowledgeable thanks for the help More

by corinneebeling34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mechanic
Report | Print
Apr 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. If you ever need anything else, don't hesitate to reach out. Drive safely!

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