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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,974 Reviews

1,974 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 23, 2024

I had a great service, very fast, friendly, and helpful people. Would recommend to anyone near by. More

by mariaadiaz1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a great service experience, Maria! We're glad that we could provide the service that your Honda needed. Please let us know what else we can do for you. Thank you!

October 23, 2024

Top notch! Joseph was a pleasure to deal with and Mike Monell was very helpful. Totally impressed! More

by todd84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas, Mike Monell
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Oct 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to hear that, Todd! We're glad that Joseph and Mike could service your Honda, and we will pass on the compliments. Thanks so much, and we look forward to serving you again!

October 23, 2024

Horrible service. They wanted me to buy tires and never checked to see why at 12k miles. I found myself the alighnment was off. Bad service and attitiude multiple time More

by jkarzola41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed to read that your service visit for your Honda wasn't up to your expectations, jkarzola41. If you would like to discuss the issues you faced, including the alignment your car received, please reach out to our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 23, 2024

Horrible customer service from the Advisor and manager as well. Didn’t even solve my problem or concerns. No updates!!! More

by adlis
Recommend Dealer
No
Employees Worked With
Darrell Pork
3.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan (Advisor)
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Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to hear about the issues that you encountered when you brought your Honda in for service, adlis. That way, we can discuss the issues we need to improve upon with our service staff and give you a five-star experience next time. Please contact our dealership to discuss these matters with our dealership representatives. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 23, 2024

Quick service. Pleasant service people. Happy to use them again when I next need service. More

by lee.powell5191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Oct 24, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service that we aim to provide to our customers, Lee! We're glad that your visit was quick and pleasant. Thanks so much, and we look forward to you returning with your Honda!

October 22, 2024

I always go with Javier Peña, he is a very good service guy and always makes sure I get the best deals on my car service. More

by Masiel huerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Peña
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so happy you had a fantastic experience! Feel free to stop by anytime, we’re here to help.

October 22, 2024

The best Dealership they make you feel welcome and Standley Han met all my expectations. More

by chinnitanena24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful review! We’re here whenever you need us and look forward to your next visit.

October 22, 2024

Great Service! Great People always! Time efficient and great hospitality. Always courteous and friendly. Awesome More

by johnnyquesada1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William in Service Department
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review means a lot to us! We’re happy to assist you anytime. Let us know how we can help in the future.

October 22, 2024

Norm Reeves Honda Service Center is very systematic that even though there were plenty of cars in line for service, they always deliver according to the estimated time of completion. More

by rizdes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback! It was a pleasure helping you, and we look forward to welcoming you back soon.

October 22, 2024

Quick finish time as well as great customer service. I recommend Joseph, he's an awesome service representative. More

by rdcharles2864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent feedback! We’re always ready to assist you with your future needs.

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