Norm Reeves Honda Superstore Cerritos - Service Center

Busy, busy, busy. Had an appointment but didn’t get checked in until 15-20 mins after. First guy I encountered outside was hanging out cussing and chitchatting, not fr Had an appointment but didn’t get checked in until 15-20 mins after. First guy I encountered outside was hanging out cussing and chitchatting, not friendly at all. However, once I got inside to review work that needed to be done, I was very happy. Prompt, courteous, and professional. Robert took great care of me and with a smile! I just wish they had a drop off service so I could get home. There’s only a shuttle to the mall. More

Ones again Trevor provided outstanding service. I really appreciate his great work ethic. Thank you. I really appreciate his great work ethic. Thank you. More

The service was a smooth transition. So far I’m happy with the results with service So far I’m happy with the results with service More

Typically ok. Did not check back seat like i asked. Seams separated, and want to know if it is covered under warranty. As usual I waited for my car and the wait w Did not check back seat like i asked. Seams separated, and want to know if it is covered under warranty. As usual I waited for my car and the wait was 4 hours. Longest I have ever had to wait. More

I had my appointment with Honda for emission system alert only. But on my way there my A1 service appeared as well as the battery alert I have told them there’s a multiple alert showed on my way, if they ca only. But on my way there my A1 service appeared as well as the battery alert I have told them there’s a multiple alert showed on my way, if they can please take care of it all. They promise the car will be ready by 4 but it didn’t happen they said it’s a big job so they want me to pick it up the next day. Which is fine but when I went to pick up my car the A1 service did appeared again after paying $2800 for the repair they told me it wasn’t included. And I truly believe that those other alert that shows is related to not having oil. Service is sucks it feels like they only want your money every time you get your car service. And they do tell you about needing to be change it’s sad because I don’t have any idea about car so I just go ahead and have them do it. More

Everything is good. Nothing to say about it. The time and communication is little bit off. Would been better otherwise everything was is perfect. Nothing to say about it. The time and communication is little bit off. Would been better otherwise everything was is perfect. More

I was very satisfied with service I will be recommending your services to my family and friends I will definitely be taking my vehicle to you guys for my future services your services to my family and friends I will definitely be taking my vehicle to you guys for my future services More

Great customer service evertime I've been there. The wait times can be long but they update and check in on you. The wait times can be long but they update and check in on you. More

Excellent service, the Service Center was able to meet all my expectations, and no surprises. all my expectations, and no surprises. More

Service providers had very bad attitude when picking up my car. Dropping off my vehicle was fine but as I was coming back to get my car the older gentleman that was behind my service provider had a very ba my car. Dropping off my vehicle was fine but as I was coming back to get my car the older gentleman that was behind my service provider had a very bad attitude as I was trying to pick up my vehicle. More