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Norm Reeves Honda Superstore Cerritos - Service Center
Cerritos, CA
1,234 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,234 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center
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July 15, 2014
Great customer service My fiance and I had a great experience at Norm Reeves honda. Our salesman, Kan You, was very helpful and friendly. He help us lease a vehicle at a gre My fiance and I had a great experience at Norm Reeves honda. Our salesman, Kan You, was very helpful and friendly. He help us lease a vehicle at a great price! We were very happy with the car. If you want good customer service and satisfaction, Kan you is your man. I highly recommend him. He is a hard worker and will do his best to accommodate your request. More
by jeffsam2329
Employees Worked With
Kan You
Helpful June 14, 2014
Bad customer service place ever!!!!! I put my car on 10:00 AM and I got it back on 03:00 PM. 5 hours for alignment? And it cost $89.95 I put my car on 10:00 AM and I got it back on 03:00 PM. 5 hours for alignment? And it cost $89.95 More
by shoper369
Employees Worked With
Alex Mckenzie
November 13, 2013
My service advisor was great, however, I had a reservation & sat in line for an oil change 21 minutes before the advisor got to me. I also waited 30 minutes for the shuttle & they forgot to reset reservation & sat in line for an oil change 21 minutes before the advisor got to me. I also waited 30 minutes for the shuttle & they forgot to reset my maintenance reminder!!! More
by bobmann432
Employees Worked With
tranh
September 03, 2013
Sam Sultan is a great sales men, efficient in his work and very generous. I would recommend this employee to those that are looking for services. Thanks for the help and I don't say that often! and very generous. I would recommend this employee to those that are looking for services. Thanks for the help and I don't say that often! More
by LioeuHourth
Employees Worked With
Sam Sultan Ahmad, Sultan (Sam) Ahmad
July 20, 2013
The worst service department I ever had to deal with. The first oil change I needed I booked an appointment on line and received a confirmation. I showed up for he appointment only to be told the service dep first oil change I needed I booked an appointment on line and received a confirmation. I showed up for he appointment only to be told the service department was closed that day. Since then I started having a number of things go wrong. I tried to book an appointment only to receive a call and was told either they don't work on that or they work on another problem only on Mondays. If I want my car fixed I will have to come on a weekday. I was not offered any alternative. The caller made it very clear I had to accommodate them. My truck is five months old and still under the bumper to bumper, too bad I can't get it fixed! No concern for the customer, no concern that my new truck is turning into a price of crap. I now get to spend my time trying to find another service department who will honor my warranty, or at least show some hint of customer service. More
by rmgoddard
Employees Worked With
ricardo
March 28, 2013
I just wanted to take a minute to let you know that one of team leader Jorge Cordon did a champion job for me. He helped me to sort out of an issue of billings and more explanations. I don't hesitate to co of team leader Jorge Cordon did a champion job for me. He helped me to sort out of an issue of billings and more explanations. I don't hesitate to complain when necessary, so it's important to let the compliments flow when appropriate. More
by tuncegrl
Employees Worked With
Mr. Jorge Cordon
January 24, 2013
This previous review was not correctly enter--was new to this and I needed to make my point made clearly--it was Sunday, 01/21/13 and I called Norm Reeves Honda Dealership to inquire about an issue with a l this and I needed to make my point made clearly--it was Sunday, 01/21/13 and I called Norm Reeves Honda Dealership to inquire about an issue with a lost key to a 1999 Honday Prelude and spoke to Art, he said the cost would be $26.70 or something like that--this after a specifically described what the problem was--I had the key to get into the car but just couldn't start the car he said "oh, yeah, we can do that, we can re-key it, get another key made . . . Etc, great then he patched me over to service to see if they could fit me in, luckily they had an opening at 11:40a, so I then again asked to be transferred back to Art, who again confirmed the cost and didn't mention anything else. I then arranged for AAA to tow the vehicle from Whittier to Cerritos, by the way I had told them that I would be doing this. I was running behind because the tow truck service was busy and arrived a little late, we finally arrived at the dealership in Cerritos and shortly thereafter spoke to the service rep at the counter who quoted us $500!!! What the xxxx, we told him that we had spoken to Art in the parts dept and the dude with the "blue Honda shirt" proceeded to tell us that the people in the parts dept don't know, they dont' know what is going on and they would need to look into it, you know "crunch the numbers", yeah go crunch something--when they returned they quoted a higher amount $600, this was ludricous. At this time the tow truck driver had the removed the tow mechanism and was preparing to leave, I had to stop him from leaving because we weren't going to stay there and let these people think that we were desperate or helpless that we would fall for their deceiving, false misrepresentation of their services. We made some calls to the local locksmiths and we were able to find a reputable individual who did the job for $280, it was a great job. BEWARE OF THEIR TACTICS!! More
by common sense
Employees Worked With
Art in parts dept & two guys in service--don't know their names, don't care
July 27, 2012
I called Jose Sanchez to ask him what the service code in my car meant, and he called service himself, and found what needed to be done and how much it would cost. He also made an appointment for me. My ca my car meant, and he called service himself, and found what needed to be done and how much it would cost. He also made an appointment for me. My car just needed its first oil change, and it was done promplty, and they even washed my car. Thank you Jose for your help. More
by caesarestrada
Employees Worked With
August 13, 2011
We purchased our 2011 Pilot from Tom and Lore Simons last Saturday (8/6) and my wife decided that she wanted the 2nd row seat covers (we have two small boys). I did some research on the eHonda store on Frida Saturday (8/6) and my wife decided that she wanted the 2nd row seat covers (we have two small boys). I did some research on the eHonda store on Friday and then called around to see who had the seat covers. The two local Honda dealers near Costa Mesa where I live, did not have them in stock. I called Norm Reeves next and received their typically excellent service. I spoke with Ramon, the parts manager who informed me that he did have one in stock but, before holding it for me, went and checked to be sure it was new and not a return. He then put it out by the front desk with my name on it so that I could pick it up this morning (Saturday). The price they gave me was outstanding, as was their service when I stopped by this morning. Thanks again, Norm Reeves Honda for having such great customer service and excellent prices. More
by pbshiroma
Employees Worked With
Ramon and Fernando (Parts Department)
July 06, 2011
I bought my 2007 honda Accord SE and decided to have the windows tinted from the dealership. Upon delivery of my car my sale associate and I walked all around my BRAND new car and admired it. He took it to windows tinted from the dealership. Upon delivery of my car my sale associate and I walked all around my BRAND new car and admired it. He took it to the back so the windows could get tinted and and a short time later came came with my new car, windows tinted. I drove a short distance home to show off my new car to family and friends when my friend noticed it had SCRATCHES, deep scratches, the entire rear of the car! the scratches were so deep that i had paint curls!!! I immediately called the dealer and told them of the scratches and I was told to come back. My salesman assured me that the scratches would get buffed out and my car would be fine... the had the entire rear of my BRAND NEW car buffed and the scratches were still there. I was told to bring it back tomorrow and my car would get detailed and remove the scratches. I brought my car back and was given a rental so my NEW car could get sent to the BODY SHOP! A week later I was called to pick up my car and when I arrived the scratches were still there and my car smelled of FAST FOOD! (no more new car smell) At this point the manager to the dealership was called and I demanded to receive a new vehicle. My demand was declined! The very next day I took my car to 3 body shops to get estimates of the damages. All three came out around 2,500. I was told the entire rear of my car would have to get painted!!! I returned to Norm Reeves and showed the manager the estimates and was told that they would gladly paint my NEW car for me!! I declined that stupid offer and told him to give me a new car without 2,500 worth of scratches or take 2,500 off my loan balance! he gave me a flat out NO. At that point I told him I would see him in court! I filed in small claims court for the damages plus fees and expenses, 4,200. I was award 4,200! I would never recommend this dealership to anyone, EVER! More
by Ebbbster
Employees Worked With
Melvin Williams
