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Norm Reeves Honda Superstore Cerritos - Service Center
Cerritos, CA
1,234 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,234 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center
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September 21, 2016
Excellent service experience I always have my 2014 Accord serviced at Norm Reeves Honda. I make an appointment and each time I am in and out in the time I was was told. They are I always have my 2014 Accord serviced at Norm Reeves Honda. I make an appointment and each time I am in and out in the time I was was told. They are extremely personable and always ready to accommodate any need. More
by JillsHonda
Employees Worked With
Stephanie Fears
Helpful September 15, 2016
Service was great and my car was ready at the time my customer service representative said.when buying my car the dealer was very patient and concerned about what I wa and my car was ready at the time my customer service representative said.when buying my car the dealer was very patient and concerned about what I wanted in a vehicle . More
by Honda25
Employees Worked With
August 19, 2016
LITO IS AMAZING!!! Buying a car is never a easy process, but with lito it was! He took care of me like I was family!! He explained everything clearly and was so polite! Buying a car is never a easy process, but with lito it was! He took care of me like I was family!! He explained everything clearly and was so polite! If your looking to buy a car with no hassel, litos your man! More
by Sam
Employees Worked With
Lito Bayas
July 24, 2016
Arrived for Service, Departed with New 2016 Civic! I met Mr. Rafael Messen at Norm Reeves Honda Superstore Cerritos in 2013 when I was shopping for a lease. After consulting with him during that time, I met Mr. Rafael Messen at Norm Reeves Honda Superstore Cerritos in 2013 when I was shopping for a lease. After consulting with him during that time, I found him to be a subject matter expert on leases, explaining the agreement’s intricacies in full detail from start to finish. Considering there seem to be few Associates possessing this valuable skill, I kept Rafael as a professional contact, and stayed in touch with him. Fast forward to July 2016, I visited Norm Reeves Cerritos’ Service department one Saturday morning to have them inspect a possible oil leak. I checked in, was told it would take some time to have the vehicle checked-out. In the meantime, I thought I’d pass some time by saying hi and catching-up with Rafael on the sales floor. Luckily he was working! After exchanging social pleasantries, I explained to him the reason for my visit. He suggested I take a look at some of the new vehicles on the lot while we talked about my current lease agreement. After discussing where I stood with my current lease, he walked me through the benefits of renewing. I liked what he had to say, and within an hour I was meeting with Adil in Finance to sign my new agreement. Adil was patient, yet efficient. He took the opportunity to share some of the supplemental services that might help reduce my vehicle maintenance expenses. Thank you, Adil! I like Rafael because he possesses great communication skills, is very knowledgeable about his products, cares about the customers’ needs and is willing to go the extra mile to please. I highly recommend any person exploring the idea of purchasing or leasing, don’t miss out on meeting and working with one of the best – Rafael Messen at Norm Reeves Honda! More
by Luis F Vasquez
Employees Worked With
Adil Khan, Rafael Messen
June 27, 2016
Exellent experience! I definitely recommend Susanna Yim, she made my experience so much easier. She answered all my questions, was friendly and professional. Most importan I definitely recommend Susanna Yim, she made my experience so much easier. She answered all my questions, was friendly and professional. Most importantly hassle free! Great job, once again thank you! Love my Accord! More
by happycarmvega
Employees Worked With
April 03, 2016
Good experience with Ramiro Montes April 3, 2016 Norm Reeves Honda 18500 Studebaker Road Cerritos, CA. 90703 Re: Commendation for Ramiro Montes, Service Advisor Dear Sirs, April 3, 2016 Norm Reeves Honda 18500 Studebaker Road Cerritos, CA. 90703 Re: Commendation for Ramiro Montes, Service Advisor Dear Sirs, I had work done on my beautiful Honda on March 31, 2016. I am customer number 1376445 and the invoice given to me is number 1496653. I had a wonderful experience from your organization starting from the time I got in a rather long line to when I was handed my keys with the promise you would be there for me with my continued maintenance needs. I have every confidence you will, thanks to Mr. Ramiro Montes, your service advisor. He is not only kind, thoughtful, and professional to the customers but in fact, he shows total appreciation for his fellow employees who get us up to the point where he defines the costs and other related details. That was impressive. He gently compromised on sending someone to pick me up in Bellflower when my car was ready. This means he was listening to what all the factors indicated. He wanted to finalize the charges by month-end and we had to work with the schedule of my son's employer which is not consistent with hours that are the same Monday through Friday. On the initial call to your service center, we were advised the car might not be available until April 1st. (No pun intended). Ramiro Montes handled the whole situation with the ease and conduct of a professional. Please let Mr. Montes know how much I appreciated his services and look forward to an ongoing relationship with your Cerritos location in the future. Sincerely, Olivia Y. Prieto, a very satisfied customer More
by Olivia Y. Prieto
Employees Worked With
Ramiro Montes
February 22, 2016
Happy car owner!! Their service and team is great. They are customer friendly and wants to see you walk out with a car. Gave me an awesome deal out door, worked their m Their service and team is great. They are customer friendly and wants to see you walk out with a car. Gave me an awesome deal out door, worked their magic and I was a happy car owner driving off the lot. These guys work on solutions and will work around and try their best to see you happy. I wouldn't go anywhere else. More
by lokiboo75
Employees Worked With
Other Employees :
he was in finance first name greg I believe., Valerie Perry
January 21, 2016
VERY Unexpected! Knowing I wanted nothing but a Honda Pilot I traveled to Riverside initially and bought a used 2008 model. As happy I was with my car I knew my event Knowing I wanted nothing but a Honda Pilot I traveled to Riverside initially and bought a used 2008 model. As happy I was with my car I knew my eventual goal would be to move up to a new model. Last October it was time for my car's service visit and, just before it was time to pick up, I wandered around the lot. Mr. Abdeh Mazen met me and asked if he could be of service. I informed him my car was being serviced and was wondering if they had any used models "just to look at". He showed me a couple including a VERY NICE 2013 Touring model (my dream car :). He said "Well, lets go check some numbers" (the usual statement you hear). Walking with him I very well knew this couldn't happen as my finances were in no current shape to get a car much less the top model. I still cannot believe Mazen actually made it happen. I calculated to myself how much more a month I would be able to afford and, even though we had a couple of 'back-and-forth' sessions, it actually happened and I drove off the lot with what I still consider my 'DREAM' car! It was absolutely the best 'service' I ever received! Even the young lady who assisted with the paperwork to service my 2008 model texted me with congratulations! Again, VERY unexpected BUT VERY HAPPY!!! To me, Norm Reeves Honda (Cerritos) is THE BEST! They have always been the most courteous and friendly people I have ever dealt with. More
by Rach91363
Employees Worked With
November 29, 2015
The way car buying should be I brought my 2007 Honda in for service and Wendell Thompson offered me a deal. we looked at some cars and I wanted a blue one. He found me one and too I brought my 2007 Honda in for service and Wendell Thompson offered me a deal. we looked at some cars and I wanted a blue one. He found me one and took care of every thing. He even showed me how to use some if the features. I couldn't be happier. More
by L.acevedo
Employees Worked With
An Asian male named Michael in Finance was friendly and helpful., Wendall Thompson
November 27, 2015
excellent Oriana lainez is very knowledgeable and explains everything answers all the questions and it ready to help on everything we ask of her. Thank you oria Oriana lainez is very knowledgeable and explains everything answers all the questions and it ready to help on everything we ask of her. Thank you oriana lainez More
by Junior bueno
Employees Worked With
oriana lainez
