Norm Reeves Honda Superstore Cerritos - Service Center

The service agents were excellent. Michael helped me with my car. He went far and beyond to make sure everything was OK…. But the Customer Service , the guys that are sending out in fr Michael helped me with my car. He went far and beyond to make sure everything was OK…. But the Customer Service , the guys that are sending out in front that you approach first when you check in, they are very unprofessional. They’re on their phones. They’re talking they’re laughing. They’re not paying attention to the customers. That is a very poor rating for me…. More

Easy to make appointment, pretty fast service, didn’t push things not needed, only did what was recommended push things not needed, only did what was recommended More

I have been taking my Hondas here for 20 years and this last couple visits have left me disappointed with the service. This is the second time I've left with my undercarriage flapping, not connected. I c last couple visits have left me disappointed with the service. This is the second time I've left with my undercarriage flapping, not connected. I come in with it connected just fine. I've had to have someone outside of honda reattach it. I would imagine if it was broken, my service advisor would tell me. I've also had to take my car in for the recalled ac condenser twice since it's been replaced. I am being asked to pay 2500 for an evaporator that both times the service advisors have told me they are connected and made of the same material as the recalled part, Honda knows, but won't cover it. Service advisor was kind enough, so this is not about him. I was looking at new cars, and after 20 years of Honda, (all from Norm Reeves) I am thinking of a different dealerships. More

Aaron Perez is is always professional and courteous. He returns my calls and texts in a timely manner. I have had to bring back my truck after getting it serviced and he always make sure the mechanics f He returns my calls and texts in a timely manner. I have had to bring back my truck after getting it serviced and he always make sure the mechanics fix it. I gave a 4 because I have and to bring back my truck back after getting a service or repaired at least 4 or 5 times. More

They work fast when they want to. They need to improve their work skills for saturdays They need to improve their work skills for saturdays More

A little more expensive but customer service is great. Also getting in and out is seamless. Weird that they have not brought back the car wash. Also getting in and out is seamless. Weird that they have not brought back the car wash. More

Great, thorough service, reasonable pricing. Shopping mall shuttle is a big plus. "Wasted" a little money, but helped to kill time. Shopping mall shuttle is a big plus. "Wasted" a little money, but helped to kill time. More

I’v always had a great experience at Norman Reeves Honda service depart because of Trevor Rodriguez knowledge of his job & willingness to always keep me informed on my service warranty. service depart because of Trevor Rodriguez knowledge of his job & willingness to always keep me informed on my service warranty. More

They always give me great service. Joseph Vargas is great I would highly recommend Norm Reeves Joseph Vargas is great I would highly recommend Norm Reeves More

The dealership is excellent for everything such as checking the tires if low pressure or maintenance the car... checking the tires if low pressure or maintenance the car... More