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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,298 Reviews

2,298 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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August 23, 2024

Hola, Quisiera expresar mi sincero agradecimiento por el excelente servicio que recibí de parte de su equipo. La atención y el profesionalismo que demostraron fueron excepcionales. Cada miembro del equip More

by mdelgadillo112528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words and 5-star rating! If you need anything else, don’t hesitate to reach out. We’re here for you!

August 22, 2024

Thanh was a great person who helped us out alot. He helps us service our other car as wel. Always a great person to look forward to. More

by juniorelmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh (5 stars)
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Aug 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your 5-star rating! We're glad to hear that Thanh made your visit with us so great. We look forward to your next visit!

August 22, 2024

Excellent service and agents to assist me. Wouldn't let no other touch my car. Wish that there were package deals to help me save. Spent 1500$ last visit on brakes and belt change. Thank you More

by rachel2898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We hope to work with you again soon- let us know if there is anything else you need!

August 22, 2024

The service was quick- oil change and tires rotated. Price was reasonable. I will be returning for the transmission fluid change. Thank you. More

by MSandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Aug 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star feedback! Our team is here to assist whenever you need us, so please visit us again soon.

August 22, 2024

Everyone is always very nice and the pricing is reasonable. I just wish it didn't take all day. More

by Shaneri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Aug 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to leave your review! Keep us in mind the next time your vehicle needs service; we're here for you!

August 22, 2024

Service very pla ent experience ,on time, they explained every thing in detail personal very friendly More

by rodriguezmj77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Me. Marquez
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Aug 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the amazing review! We're glad you had a great experience and look forward to serving you again.

August 21, 2024

Excellent. They very accommodating and very helpful. I love what they did to my car I'm satisfied. More

by kruschen49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Vargas. He is kind and very accommodating.
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Aug 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re thrilled to see your 5-star review! If there's anything else we can do for you, please don't hesitate to visit us again.

August 20, 2024

All employees I interacted with seemed like I was a bother and uninterested to support when I had a question More

by nancy.2172010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar, Ortega
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Aug 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi Nancy, we would like to learn more about your experience so we can make sure your next visit is a 5-star one! Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 20, 2024

My service rep was super nice and gave excellent service quick and easy appointment great job! More

by jessyca.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us and for the 5-star rating! We value your business and look forward to serving you again!

August 19, 2024

Advisors always seem overworked and the wait times are higher than im used to with different dealerships. More

by fmoraleshdzs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Aug 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We realize your time is valuable and it is our goal to provide you with prompt, reliable service. Thank you for the feedback; please reach out to us so that we can discuss your recent visit further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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