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Norm Reeves Honda Superstore Cerritos
Cerritos, CA
10,391 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 10,391 reviews
January 21, 2013
We just bought a certified used 2009 Pilot from Tom and Lore Simons. They were excellent to work with. We have had bad experiences in the past with car dealers, but Tom and Lore were professional, kind, an Lore Simons. They were excellent to work with. We have had bad experiences in the past with car dealers, but Tom and Lore were professional, kind, and polite. They tried to expedite the process as much as possible because we had our three month old with us, and had traveled a long way. However, even with their best efforts we still had to wait an hour for someone in the business office to be available to complete the transaction. It seemed that such a big dealership, that sells so many cars, should have enough staff available at all times. In the end the wait wasn't too bad because the waiting room was big and clean. Once someone was available (Michael Choi) the process was quick and easy without any of the usual hard-sell for extras. Overall we were very happy with the experience, and would recommend Tom and Lore to others. More
by PaulTromans
Employees Worked With
Tom and Lore Simons
January 15, 2013
Norm Reeves should be proud to have these two young sales professionals in their employ.Both are very knowledgeable about product lines and corresponding descriptions.One attribute of both is their HONESTY a professionals in their employ.Both are very knowledgeable about product lines and corresponding descriptions.One attribute of both is their HONESTY and their DEDICATION to help a prospective customer find the right product for the right price.I would,without hesitation,recommend them to my friends and relatives when they want to buy a Honda.Norm Reeves Honda's integrity is evident because of the professionalism of Adil Khan and Jose Magana.More power to Norm Reeves Honda!!! More
by rpeugenio
January 14, 2013
I would like to commemorate Mr. Shawn for the friendly and very caring service he provided . Made my part more easier in buying a car, I would def. recommend this dealer !! and very caring service he provided . Made my part more easier in buying a car, I would def. recommend this dealer !! More
by allan t.
Employees Worked With
January 14, 2013
It was a really good first-timer experience. Jose Sanchez and Linda Ly were very helpful in finding the perfect car for me. I would definitely recommend this dealer to anyone because I know they will always and Linda Ly were very helpful in finding the perfect car for me. I would definitely recommend this dealer to anyone because I know they will always deliver. They were very friendly and welcoming. Made me feel really comfortable. Great service! More
by MayraFuentes
January 13, 2013
SUSANNA YIM GOT THE DEAL THAT I WANTED ON THE HONDA ACCORD. I'M VERY HAPPY WITH MY NEW CAR, SHE GOT MY MONTHY PAYMENTS WERE I WANTED THEM...THANKS AGAIN SUSANNA ACCORD. I'M VERY HAPPY WITH MY NEW CAR, SHE GOT MY MONTHY PAYMENTS WERE I WANTED THEM...THANKS AGAIN SUSANNA FRANK More
by frank4802
Employees Worked With
January 13, 2013
I told Jose what i was looking for. He got me a Honda Accord I love my car and it did not take all day. Thank you Jose! Accord I love my car and it did not take all day. Thank you Jose! More
by mlopez<3
January 13, 2013
I sent an email to Norm Reeves last weekend. I got a reply from Ted regarding 2012 Civic Hybrid Special lease plan. Ted was the lowest one of the four quotes i got from different places. Check with him reply from Ted regarding 2012 Civic Hybrid Special lease plan. Ted was the lowest one of the four quotes i got from different places. Check with him first and don't waste your time elsewhere. More
by Goldenbear
Employees Worked With
Ted SuhI, Ted Suh
January 13, 2013
loved our experience. we got a quote over the internet and out agent Ted replied back right away. he got us a great deal as well as being the first to respond among all the places we contacted. we'll be and out agent Ted replied back right away. he got us a great deal as well as being the first to respond among all the places we contacted. we'll be telling all our friends about it. More
by markkim05
Employees Worked With
Ted Suh
January 12, 2013
Jojo Bayas was very accommodating and flexible; we negotiated the price and he matched the other dealers' offer. And it's a great car - 2013 Honda Civic LX. :) negotiated the price and he matched the other dealers' offer. And it's a great car - 2013 Honda Civic LX. :) More
by juandalisay
January 10, 2013
Hi Susanna, I would like to thank you for your time Hi Susanna, I would like to thank you for your time and effort in trying to provide the best service possible in our transaction. I can confident Hi Susanna, I would like to thank you for your time and effort in trying to provide the best service possible in our transaction. I can confidently say that I am totally satisfied with the choice of the car and appreciate your efforts. Regretfully, I am a little disappointed with the results after dealing with financial services. Although extremely friendly, I feel a little deceived and and disappointed with the lack of information and details in the "finance" aspect of the Extended Warranty package. I know as "customers" we are all responsible for the decisions we make in accepting any offers regarding any contractual agreements, but, in turn I still feel that "sellers", should hold some responsibility in making sure the customer clearly understands all the details resulting purchase. Especially on such a big purchase. I feel that the purchase price and difference accepting the warranty package should have been explained more in detail and if I knew at the time that the difference would be approximately $4188, I clearly would have denied. Instead, I had to find out when I have calculated all the numbers at home and eventually realize how much it really costs for the warranty. Again, everything would have been perfect, from the car, to price, to service, if it would have been the price you left us with, before the warranty. I am disappointed and have regret not clearly going through all the details and asking the appropriate questions that would have made for an almost perfect transaction, but, I will consider this a lesson learned. Thank you so much for your time Susanna. More
by Ksalonga
