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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
11,891 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,891 reviews

April 24, 2016

Get a Honda from Ty Trieu! Very helpful people at Norm Reeves Honda. From the guy who directed us where to park to our sales person, Ty Trieu. Ty was like my dad, straight forwa More

by Calgreenie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
Apr 25, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a fast and smooth process for you as we know buying a car takes time out of your day. Ty is truly an exceptional employee and we appreciate him for giving you a great experience! We are glad to hear you loving your new Accord. Be sure to like us on Facebook to get a hold of the latest deals. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 24, 2016

Dishonest and tricked customer from the internet sale dep. Allen and Ty are the sale men that I was dealing with. Both of them were lie to me for sign the credit application documents while I am want to pay of More

by oclady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allen Nouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Trieu
May 15, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Hello OCLADY; Please accept my apology for your poor experience with our dealership. We obviously failed to explain ourselves clearly. Only about 2% of our customers pay cash for their new car so we sometimes get confused when dealing with cash customers. Let me see if I can explain. Signing a credit application does not give us the ability to charge you interest. Only if you sign a purchase contract agreeing to finance the vehicle over a number of years does our lender charge interest. Even most cash customers sign a credit application because "cash" usually means a check. For us to take a check for thousands of dollars we need to be sure you are who you say you are and the check is good. Almost no one comes to a car dealership with enough green cash to purchase a vehicle. If someone does come in with $100 dollar bills to purchase a car, we are required to report that transaction to the IRS because they track all cash transactions above $10,000 because they want to know where the cash came from. I apologize for the long explanation, but the Automobile business is highly regulated and we do our very best to comply with all rules and regulations even if it is inconvenient for our customers. Again, please accept my apologies. Terry Benn Norm Reeves Honda Cerritos

April 24, 2016

Non- professional Not content! Will not recommend anyone! Your concern is about getting your money and you don't care about the needs and concerns of YOUR customers. Ha More

by John Doe1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Benn, Ali Ali
April 23, 2016

Thankful! 😊 I am very thankful to Mr. Lito Bayas. He just made it so easy for me. I was full of doubt if i can get a car. I didn't expect that it will be so fast More

by Toni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lito Bayas
Apr 25, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Lito was able to meet your needs. At Norm Reeves Honda, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as fast and easy as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 23, 2016

Excellent Experience I went into Honda with the intention to buy a car and after being there for about 15 min I almost walked out and went somewhere else until Robert caug More

by Alischeese27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Villarreal
Apr 25, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words and for taking the time to inform us of your positive experience. We are sincerely pleased to know that Robert's efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Keep up to date on service specials and dealership information on our Facebook pages. Thank you again! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 22, 2016

Fantastic service and pleasurable to deal with I originally worked with John Avila and I happened to arrive early and was referred to Jennifer Viveros. Jennifer was a pleasure to work with, and she More

by HappyHondaGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Viveros
Apr 25, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for this marvellous review. We really appreciate you leaving us your input. We are very pleased to hear that Jennifer could make your car shopping experience so pleasurable and stress free. Congratulations on your new car! If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 21, 2016

I'm very pleasure and excited to get a new car. Thanks to the man Mr. Wu he help you in every way that he can.one of my awesome experienced.. More

by Kingczarclaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Wu
Apr 22, 2016 -

Norm Reeves Honda Superstore Cerritos responded

I am happy to hear that your time spent with Sonny was a pleasing experience. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 21, 2016

Excelente Servicio!!! Un excelente servicio Michelle Villanueva me ayudó mucho en el proceso de adquirir mi Nuevo Honda Accord Sport todo fue muy rapido muchas gracias a to More

by Carguyvillla10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Wong, Michelle Villanueva
April 21, 2016

amazing! I didn't have to look around for deals this dealer gave me a deal. I left home satisfied, would definitely recommend. Especially sales rep. Jose san More

by cristi310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 21, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience working with Jose. Congratulations on your new car! Visit us on Facebook for access to our exclusive specials. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 20, 2016

Surprised on how simple it was! I did my research and I kept coming back to the newly designed Honda Civic. Kim Kelly explained the program well and I was completely happy with my de More

by Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2016 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We'll be sure to pass your thanks on to Kim Kelly. We look forward to working with you in the future. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

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