Norm Reeves Honda Superstore Cerritos

I'll be coming back here for sure Susanna offered me a deal i could not resist. I thougt i already knew which car i wanted but upon seeing the civic coupe, my family and i decided to Susanna offered me a deal i could not resist. I thougt i already knew which car i wanted but upon seeing the civic coupe, my family and i decided to go for that car. Susanna went out of the way to locate the model and color that we wanted despite for it to be hidden in their car lot. She was true to our deal of how much i wanted to pay monthly. Ive never seen a sales person to move around so fast and attend to the every need of their customer. I am glad i made a deal with her. More

Awesome experience It was amazing the experience with this dealer find it online and Brett Gringhaus our sales person help us to get an amazing deal .we ended up with a It was amazing the experience with this dealer find it online and Brett Gringhaus our sales person help us to get an amazing deal .we ended up with a more luxury accord .we are happy and the finance person was such a nice person explained everything to us ..I will recommend Brett and this dealer to any of my friends and family ..norm reeves Cerritos More

No rush just a smooth ride! Thomas is an intellagent sales man who help me get the car I wanted in a matter of moments. I wouldnt recommend anyone else but him for a sweet deal o Thomas is an intellagent sales man who help me get the car I wanted in a matter of moments. I wouldnt recommend anyone else but him for a sweet deal on a Honda! More

Thank you!!! Great experience!!!!! Got a 2016 Honda accord sport and Joe Gutierrez and Kelly were very helpful and made the processes fast and easy. Thank you !!! Great experience!!!!! Got a 2016 Honda accord sport and Joe Gutierrez and Kelly were very helpful and made the processes fast and easy. Thank you !!! More

lousy service from Norm Reeves We purchased a 2014 CRV at Norm Reeves and needed a question answered by finance department and called 7 times to no avail (never a call back)! Then We purchased a 2014 CRV at Norm Reeves and needed a question answered by finance department and called 7 times to no avail (never a call back)! Then we went for an oil change in which we made appointment at 11:00 - got there around 10:45 - waited till 11:30 before they came to sign us in and did not get out till 2:30 - we will not go back to Norm Reeves again & they have absolutely shown they "do not care" because they have enough business to not care!!!!!!!!! . We have leased/purchased since 1995 from (Harbor City Honda, Carson Honda and Torrance Honda which all treated us very kindly and truly showed they cared unlike Norm Reeves. The reason we went to Norm Reeves is because we now live closer to this dealership now. The reason for going there in 1st place was because my 2004 Honda Pilot was totaled in an accident and we needed a vehicle so we were in rush to get a car. We also wanted to go thru our credit union but they said it was better to go thru them -- wrong!!!!!!!!!!!!! Way more expensive for us. Now we have to take another hit on credit to go through the Credit Union!!!! We had explained our situation and were still dealing with the accident and wished they were a little more understanding and helpful. More

Great Dealership We got our Honda Accord 2016 as we asked for. Very straight forward and very professional. The total time we spent at the dealer was about 2 hours 3 We got our Honda Accord 2016 as we asked for. Very straight forward and very professional. The total time we spent at the dealer was about 2 hours 30 minutes including the loan papers. More

A++ Quality Service from Susanna Yim! She is a great negotiator who is very professional and welcoming. She gave me a smooth experience when I bought a new Honda Accord for my wife. From t She is a great negotiator who is very professional and welcoming. She gave me a smooth experience when I bought a new Honda Accord for my wife. From the moment I walked in to the test drive, I can tell that Susanna genuinely cared about my thoughts. I left the dealership feeling satisfied about my purchase. Thank you Susanna! More

Best of the best! Both, my vehicle and my fiance's were stolen last month. All of this happened while we were in the process of moving from L.A. County to Orange County Both, my vehicle and my fiance's were stolen last month. All of this happened while we were in the process of moving from L.A. County to Orange County. So I called Diego and, once again, he was extremely helpful in helping me find my next vehicle. He helped me with my previous purchase and my fiance's lease in the past and I developed a trusting relationship with him. Since my fiance could not come in to get a new car the same day I did, Diego was very helpful in making sure that we were taken care of by another sales person he trusted. I also want to thank Murat from finance. He was very helpful and very understanding of what I was going through. He explained things clearly and even helped me fill out the form so I could get a refund for the GAP insurance I had in my previous car....Last but not least, I want to say that this would be the third time that I get a car from Norm Reeves and so far, I have no complains. Everyone who I have dealt with has been very professional and helpful! Thanks Norm Reeves! Thank you so much again Diego! And, thank you Murat! I am very grateful for you all! :) More

Arrived for Service, Departed with New 2016 Civic! I met Mr. Rafael Messen at Norm Reeves Honda Superstore Cerritos in 2013 when I was shopping for a lease. After consulting with him during that time, I met Mr. Rafael Messen at Norm Reeves Honda Superstore Cerritos in 2013 when I was shopping for a lease. After consulting with him during that time, I found him to be a subject matter expert on leases, explaining the agreement’s intricacies in full detail from start to finish. Considering there seem to be few Associates possessing this valuable skill, I kept Rafael as a professional contact, and stayed in touch with him. Fast forward to July 2016, I visited Norm Reeves Cerritos’ Service department one Saturday morning to have them inspect a possible oil leak. I checked in, was told it would take some time to have the vehicle checked-out. In the meantime, I thought I’d pass some time by saying hi and catching-up with Rafael on the sales floor. Luckily he was working! After exchanging social pleasantries, I explained to him the reason for my visit. He suggested I take a look at some of the new vehicles on the lot while we talked about my current lease agreement. After discussing where I stood with my current lease, he walked me through the benefits of renewing. I liked what he had to say, and within an hour I was meeting with Adil in Finance to sign my new agreement. Adil was patient, yet efficient. He took the opportunity to share some of the supplemental services that might help reduce my vehicle maintenance expenses. Thank you, Adil! I like Rafael because he possesses great communication skills, is very knowledgeable about his products, cares about the customers’ needs and is willing to go the extra mile to please. I highly recommend any person exploring the idea of purchasing or leasing, don’t miss out on meeting and working with one of the best – Rafael Messen at Norm Reeves Honda! More