Norm Reeves Honda Superstore Cerritos

In normal circumstances I would not take the time to write a review for a dealership, but I made an exception for Norm Reeves's Jojo Bayas. Jojo was upfront and honest with me from the beginning. He did write a review for a dealership, but I made an exception for Norm Reeves's Jojo Bayas. Jojo was upfront and honest with me from the beginning. He didn't try to sell me a car I didn't want just because it would be easier to finance or lease.. I had been to a few other honda dealerships in the area and their insistence for me to settle for a fit or civic was already getting frustrating. Jojo really went out of his way to make sure I was happy with every aspect of my deal and car. I had the feeling that Jojo was the type of salesman who genuinely enjoyed going out of his way for the customer. At no moment did I ever stop and think about whether or not he had alternative motives. Bottom line... Jojo impressed me with his knowledge and experience and I would not hesitate sending any of my family or friends to see him for a deal. Thank you Norm Reeves! I love my new CR-Z. More

George gave me the best service explained everything to me in a very good detail so i could understand my contract. I will recommend family & friends to Honda In Cerritos.Also the finance person that helpe me in a very good detail so i could understand my contract. I will recommend family & friends to Honda In Cerritos.Also the finance person that helped was very friendly and explained to me about the Gap insurance that i got for my Honda Civic. More

Mr. Lee was very customer service oriented and demonstrated patience. As first time car buyers we feel he took the time to hear our inquiries as to the process of purchasing and leaving happy. We demonstrated patience. As first time car buyers we feel he took the time to hear our inquiries as to the process of purchasing and leaving happy. We felt his customer service extends beyond our purchase. More

I live in Long Beach, but always use Cerritos Auto Square for leasing/purchasing cars. Leased a brand new '07 CRV 4 years ago, and decided to buy out my lease and purchase the car which was amazingly simple for leasing/purchasing cars. Leased a brand new '07 CRV 4 years ago, and decided to buy out my lease and purchase the car which was amazingly simple. Good rate, no hassle, and I love my honda...absolutely would recommend Norm Reeves Honda Superstore to anyone searching. Great selection, knowledgable sales people, and they don't hound you! More

From the moment we arrived on the lot and from the greeting we had from Herb, we knew we were in good, competent hands. Throughout the whole process of choosing and purchasing( with the great help fro greeting we had from Herb, we knew we were in good, competent hands. Throughout the whole process of choosing and purchasing( with the great help from Ryan Linh! ), Herb proved to be a pleasant, informative, and professional sales representative. From our point of view, Norm Reeves Honda has a treasure in Herb Ratcliff. Cheers, Gene Dinielli and Sharon Olson More

Ted was very professional and friendly. He's in the internet department which I recommend for less haggaling. We had an online quote given and there were no surprises or changes to the price when we a internet department which I recommend for less haggaling. We had an online quote given and there were no surprises or changes to the price when we arrived. Thank goodness for their financing department (Dan); he was able to explain leasing vs. purchasing much more clearly than some competitor dealers. The only thing I recommend is to perhaps purchase a vehicle on any other day but Sunday. Our DVD was not able to be installed due to their parts/service being closed, so now I have to go another day. More

Time there was short and the employees were pleasant. Time there was short and the employees were pleasant. Internet price were somewhat good. Information given was good. Both employees took care of busi Time there was short and the employees were pleasant. Internet price were somewhat good. Information given was good. Both employees took care of business in a timely manner. I have bought two cars at Norms Reeves in the past year so this is why I came back to buy a third. More

My wife and I were looking for an used small SUV, we looked different dealers they wanted us to get an new car (not what we were looking for) pushing a sale on the inventory they had and We Did Not like looked different dealers they wanted us to get an new car (not what we were looking for) pushing a sale on the inventory they had and We Did Not like, we told them our budget and what we were looking for and some of them even kinda laugh, very disrespectful, finally we looked online (cars.com) and found the Jeep Truck that we were looking for in the Norm Reeves Honda Superstore. We got there and George Habib show us the truck, he understood that that was what we were looking for and we liked the condition of the vehicle. We started the negotiation process and Shawn Shahnawaz helped us, another great sales person, we closed the deal with the budget we had and the vehicle we wanted. I don't why Cerritos Honda was not our first stop but here is a list of the dealers we visited and our experience: -Cerritos Ford (Sales person pushing a New Vehicle, had one used but we did not like the model) -Worthington Ford (They had a large inventory but we did not like the condition of the cars, our test drive needed an alignment) -Glenn E. Thomas Dodge Chrysler Jeep (Here the sales guys thought they were too fancy for us, pushing new cars, and they even made fun of our budget) -Boulevard Dealer in signal hill (very aggressive sales guy) Overall our experience with Cerritos Honda was very satisfactory. More

We just purchased a new 2010 Honda Accord EXL on October 30, 2010 from Chris Ramos and Alex Gunkut. This dealer had amazing customer service and it was an incredibly positive experience. Chris was patient 30, 2010 from Chris Ramos and Alex Gunkut. This dealer had amazing customer service and it was an incredibly positive experience. Chris was patient, outgoing, calm, fielded all of our questions without being judgmental. He gave us two test drives, worked with our budget, laid out all of our options in terms of monthly expenses and even worked with us with prices. It was a night and day difference from our experience with other dealers. He kept his appointment with us, and he was a big reason I returned over the weekend to buy my first car ever with my wife. Over the weekend, I arrived at the dealer early because there were only a few models left, and Alex was there early. Even though the store hadn't opened yet, he took me for a test drive, spent time with me, explained my options again, went through all the details of car maintenance, and calmly answered my often redundant questions with a smile. I couldn't have wanted a better salesman and he always left me feeling at ease. I was never uncomfortable, and he was very personable and always kept my best interests at the forefront of the conversation, whether it was during the forms we filled out or when choosing a down payment amount. He even spent time with my wife synchronizing the bluetooth with her iphone and explaining all the features of the radio. Chris and Alex offered excellent service. On a scale of 1-10, my experience was a 12. I would definitely like to return to this dealer for my next car if I am in the area and would gladly and strongly recommend this dealer to others. Thank you for a wonderful sales experience. More

Prefessional personnels. Friendly and knowledgeable. My salesperson is very helpful and cordial. Ryan in Financing is very friendly and professional. The dealership is very clean and very prefessional en salesperson is very helpful and cordial. Ryan in Financing is very friendly and professional. The dealership is very clean and very prefessional environment. I would definitely go back there again and recommend family and friends. More