Norm Reeves Honda Superstore Cerritos

Extremely Disappointing Experience at Norm Reeves Honda Cerritos I recently had a service appointment to purchase and install 4 tires at Norm Reeves Honda Cerritos, and it was one of the most frustratin Cerritos I recently had a service appointment to purchase and install 4 tires at Norm Reeves Honda Cerritos, and it was one of the most frustrating and disappointing experiences I’ve had. From start to finish, the level of service was subpar, and it left me questioning why I ever chose this dealership in the first place. First, the customer service was abysmal. The staff was unprofessional, with no clear communication about the status of my vehicle. I was left waiting for over two hours without any updates. When I finally spoke to someone, they seemed uninterested in helping and couldn’t provide any clear answers regarding the delay. The worst part of the whole experience was the lack of respect for my time. I had an appointment and arrived on time, but it seemed like my vehicle wasn’t even given priority. It was clear they were overbooked and didn’t care about honoring appointments. I expected much better from a Honda dealership with a reputation like theirs. If you value your time, money, and overall experience, I strongly recommend you avoid this location. More

Excellent expirience, Kim was super knowledgeable and able to provide all the information needed. The overall process was very smooth able to provide all the information needed. The overall process was very smooth More

Great team, very helpful to get a new car. Very impressive service of Stanley Han. Very impressive service of Stanley Han. More

The Honda service center is very optimized for quick drop offs, the team is very friendly and service-oriented, with offered transportation to home or local amenities within the vicinity, and the lot is alwa offs, the team is very friendly and service-oriented, with offered transportation to home or local amenities within the vicinity, and the lot is always filled with a of variety selections for shoppers, and rest assured the technicians/mechanics do a meticulous job on the services they perform. Thank you to the individuals involved in caring for the Honda Civic as it runs like new, and providing a great experience! More

Great dealership, all Honda team is very nice and helpful. Stanley is very knowledgeable and friendly. helpful. Stanley is very knowledgeable and friendly. More

Christy is really nice and kind. Really help me with the deal I am looking for! They are right, she is really good on what she’s doing. Great job Christy! Thank you so much! Really help me with the deal I am looking for! They are right, she is really good on what she’s doing. Great job Christy! Thank you so much! More

I went to do my service on my car without an appointment. They were quick and they had great customer service. They were quick and they had great customer service. More

It took more than 3 hours with appointment and the advisor was not friendly. Tks advisor was not friendly. Tks More

Service Team is very helpful. Rubén is always a pleasure to deal with. Great customer service! Rubén is always a pleasure to deal with. Great customer service! More

It was a great service I recommend going to do the service there with u guys service there with u guys More