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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,504 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,504 reviews

September 01, 2013

Jamie was great. He greeted us as soon as we walked on the lot but was never pushy. I explained that I had found a car online that I was interested in seeing and Jamie was able to find it right away. He w More

by cngrayson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 04, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on the purchase of your new vehicle, and thank you for taking the time to share your experience. We strive to provide each of our customers a stress-free and enjoyable sales experience, and we are pleased that Jaime was able to offer this experience to you. Thank you for your patronage, and we hope to do business with you again in the future. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

August 31, 2013

Sal, Jose and Jojo were the dream team. Extremely professional and honest. I contacted approx 5 other honda dealerships in the LA area prior to going to Cerritos. All 5 previous dealers were scammer More

by LBchristie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sal, Jose and Jojo
Sep 03, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your thoughts about our dealership! We are happy to hear that our honest business practices shone through and that you are happy with the service you received from our team. We strive to provide the utmost in customer service, and nothing makes us happier than hearing positive feedback like this from our customers. Enjoy your new vehicle, and please don't hesitate to let us know if there's anything else we can do for you. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

August 31, 2013

Chandika DeSilva served his job well as a professional Chandika DeSilva served his job well as a professional salesman.I would recommend anyone purchasing a new or used certified Honda from Chandika at More

by maunaman724
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chandika DeSilva
Sep 03, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this great review for Chandika! He is an awesome salesman and we are very proud of the level of customer service he provides to his customers. Enjoy driving your new vehicle. We appreciate your business and hope to have the pleasure of seeing you back soon. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

August 31, 2013

I was satisfied with Lito Bayas's service. I would I was satisfied with Lito Bayas's service. I would strongly recommend him for future businesses. He helped me all throughout the process and answered More

by anneka88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lito Bayas
Sep 04, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to share your experience with Lito! Customer service is our highest priority at Norm Reeves Honda, and Lito is the perfect embodiment of a Norm Reeves Honda salesman. Enjoy driving your new vehicle, and if there's anything else we can do for you please do not hesitate to reach out. Don't miss out on the great specials we're offering on Facebook and Twitter! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

August 30, 2013

My best car buying experience EVER! I mean that! Lore Simons and her husband Tom, the Fleet Managers at the Cerritos store, were everything you hope for when buying a car...knowledgeable, expedient, help More

by meponair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lore Simons
Aug 30, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Mary, thank you for writing this fantastic review! Congratulations on your new Civic; I'm sure you are continuing to enjoy it. Lore and Tom are star players on the Norm Reeves Honda team and they'll be delighted to know they were able to provide you with a memorable and satisfactory experience. Remember to check us out on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

August 30, 2013

My family and I just purchased a new civic and Roberto helped us out. He made our experience smooth and comfortable, with no pressure which was great. He was straightforward with us. But in finance we More

by mary788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 30, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. Our top priority is delivering 100% customer satisfaction and it's encouraging to know that Roberto was able to help you find the perfect vehicle to suit your needs. Don't hesitate to call or stop in if you have any additional questions about your new Civic! Please visit us on Twitter and Facebook for access to our exclusive specials. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

August 30, 2013

Jaime was really helpful. He didn't seem to try to be forcing a car onto us. He gave us various options and helped us find the car that was right for us. I would definitely recommend him to anyone going More

by jrod1192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on the purchase of your new vehicle! Jaime is an excellent employee and we are proud of the level of service he provides to his customers. We appreciate your business and your recommendation and we hope to get the opportunity to work with you again in the future! Don't miss out on the great specials we're offering on Facebook and Twitter. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

August 30, 2013

After leaving several dealerships frustrated, it was such a nice surprise to walk in to Norm Reeves Honda and feel like I was an appreciated customer! My sales rep Tony was helpful, friendly, and wonderful w More

by tinam75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for this wonderful review! It is great to know that our customer service surpasses that of our competitors, and we couldn't be happier to know that you enjoyed purchasing a vehicle with our team. We are honored to have earned a new customer, and we look forward to exceeding your expectations next time you work with us. Stay in touch with us on Facebook and Twitter, we're always posting awesome service specials. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

August 29, 2013

The purchase was very smooth and uneventful which is good. Other dealerships swarm you with sale people and the whole event is confusing. Lito kept things moving along and everyone was patient in explai More

by screenweenie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lito Bayas
Aug 29, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Your kind words and fantastic star rating are much appreciated! Thank you for taking the time to share your feedback. Congratulations on your new purchase; Lito will be delighted to know that he was able to impress you. We look forward to seeing you for your next servicing appointment; remember to check us out on Twitter and Facebook for access to our exclusive monthly specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

August 29, 2013

I was in need of a new car after my old one broke down, so a friend recommended what they did, check online with Norm Reeves, and get a quote via email. By the time I went down to the dealership, they had More

by kimlarry555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Suh
Aug 29, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this spectacular review! Congratulations on your new car; it's encouraging to know that you found our sales staff to be helpful, both in person and via email. Ted is a valued member of our team and will be pleased to learn that he provided you with a memorable experience. We look forward to working with you for your next servicing appointment! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

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