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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,506 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,506 reviews

January 14, 2014

I honestly have to say I have not purchased a brand new car in 13 years and I met the perfect sales person at this dealership. Her name is Jackie Bernardino, she is outstanding at what she does and her cus More

by Cstarvalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie bernardino
Jan 14, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Wow, thank you so much for this excellent review and congratulations on your new Accord! It is a pleasure to read about your experience with Jackie. She is a great member of our team and consistently upholds our commitment to customer service. We hope you are enjoying your new Honda so far and look forward to working with you again on anything you need in the future. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 13, 2014

This is our 3rd purchase at this dealership & plan to come back here in the future! Friendly, no pressure sales representatives who make car buying an enjoyable experience! Special thanks to Danny & Ty f More

by billepb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eugie Bautista
Jan 14, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for the kind words, as well as your continued business! It is customers like you that allow us to deliver great vehicles and customer service to our guests. We hope to see you back in the future for your next purchase! If you have not already, please be sure to connect with us on Facebook and Twitter. Thanks again, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 10, 2014

Was very helpful and didn't give me the run around I had previously experienced. Walk me through all the steps of the process in a quick and efficient manner was very impressed. Never have I finished b More

by Juanm123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D
Jan 14, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for your 5-star rating and recommendation! I am pleased to hear that our team made you feel comfortable throughout your visit. Our goal is ensuring that each guest drives away completely satisfied. We hope to see you back for any of your future needs! In the meantime, be sure to connect with us on Facebook and Twitter for updates and offers. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 07, 2014

Rafael Messen was very helpful, my boyfriend and I left satisfied with our purchase. Rafael was very friendly, patient and knowledgeable. It is not the fist time he's helped our family with a purchase. Tha More

by Aimejay_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Messen
Jan 07, 2014 -

Norm Reeves Honda Superstore Cerritos responded

I am so pleased to read about your great experience with Rafael! Thanks for sharing this feedback. Our top priority is ensuring that our customers drive away completely satisfied. It is always an accomplishment to hear when our team is reaching this goal. We hope to see you back for any of your future needs! Warm regards, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 07, 2014

Lore Simmons (Sales Dept.) and Dan Dsandu (Finance Dept.) were the most pleasant to work with! We recently purchased our 2014 Honda Odyssey and loved our experience every step of the way working with both L More

by graceky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lore Simmons, Dan Dsandu
Jan 07, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for your kind words and recommendation! I am glad to hear that Lore and Dan were accommodating throughout your purchase and helped you find an Odyssey to suit your needs. I hope you are continuing to enjoy it! We look forward to working with you in the future on anything you may need. In the meantime, be sure to connect with us on Facebook and Twitter for exclusive specials and updates. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 06, 2014

Mr. Sonny Wu & Mr. Avery Richey are both helpful, efficient & quick in their work. We left Honda superstore very happy, satisfied & confident with our new car. More

by Ingatek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avery Richey, Sonny Wu
Jan 07, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for this feedback and congratulations on your new car! I am happy to hear that our team was helpful and informative throughout your visit. If you need anything in the future, please don't hesitate to reach out! Also, make sure to like and follow us on Facebook and Twitter for exclusive offers and dealership news. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 05, 2014

I purchased a new Accord, and worked with Greg Buysman. He was friendly, patient, very knowledgeable, but most of all as a woman buying a car, I didn't feel like he was trying to talk me into anything. Ove More

by patricia917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Buysman
Jan 07, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Patricia, Thanks for this review and recommendation! I am happy to hear that Greg was helpful throughout your visit and made you feel comfortable with your decision. Congratulations on your new Accord! I hope you are enjoying it so far and look forward to working with you on any future sales or service needs. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 04, 2014

Buying a new car at Norm Reeves was painless, in fact it was pleasant. Jeff Aoki was straightforward in giving me the price quotations over the internet. His price beats the other dealerships, even the True More

by breezy83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Aoki
Jan 07, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for taking the time to share this excellent feedback! I am so pleased to hear that our team was able to get you into a great new car before the new year. I hope you continue to enjoy it throughout 2014. Jeff is an excellent member of our team and will be elated to read these kind words. If you need anything else, please come back and see us! Also, be sure to connect with us on Facebook and Twitter for exclusive offers and content. Warm regards, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 02, 2014

I bought my first new Honda Accord in 2001 at Norm Reeves Cerritos and had a good experience which brought me back to Norm Reeves 12 years later! I spent a lot of time on-line looking for good deals on my dr More

by elisavan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Wow, it is a pleasure to read this excellent review! Thanks for taking the time to share this great feedback. I am thrilled to hear that after 12 years you decided to come back and work with us again. Customer loyalty is extremely important to us, and it is rewarding to know that our team provided you with another fantastic visit. I hope you and your family are enjoying your new Odyssey! Don't hesitate to come back in for anything you need. Also, be sure to keep in touch with us on Facebook and Twitter. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 02, 2014

Jose Bolivar took the time to explain my choices and provided an option tailored to my needs. Being that this is my first dealer purchase it was thoroughly explained without being confusing, it is evide More

by cre8ivesantiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Bolivar
Jan 07, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words about your visit with Jose! He is an excellent member of our team and will be happy to hear that he upheld our commitment to customer service. I am pleased to hear that you were provided all of the information needed to make the best decision to suit your needs. We hope to see you again in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

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