Back

Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,506 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
Contact Dealership

18500 Studebaker Road

Cerritos, CA

90703

Directions

By Type

Showing 9,510 reviews

February 02, 2014

My family and I had the opportunity to work with Jerry Gonzalez who has helped us well with the new car purchase. Jerry was very friendly and was not rushing his clients, rather, he was always answering o More

by echung89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 04, 2014 -

Norm Reeves Honda Superstore Cerritos responded

I appreciate you going out of your way to write about your great experience with Jerry. Thank you for sharing these kind words! Jerry is a key member of our team and consistently goes above and beyond for our customers. I am happy to hear that you and your family had a wonderful visit and are enjoying your new car. We hope to see you back for anything you need! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

February 01, 2014

I had a great experience with Diego as a sales associate. He went out of his way to satisfy all of my needs. I would recommend my friends to purchase a car with Diego. Diego was very nice, attentive, and mos More

by gdeloza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Cruz, Diego Cruz
Feb 04, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with Diego! I am happy to hear he was helpful throughout your purchase. Your recommendation and feedback are truly appreciated. If you need anything else, please don't hesitate to give us a call or come back in. We hope to see you again soon! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

February 01, 2014

My husband and I had decided we wanted to purchase an Odyssey for our family. I knew which one I wanted already so we figured it wouldn't be too difficult. Proven wrong! We live in San Diego County and t More

by ramonlastra7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Izquierdo
Feb 04, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Wow, what an amazing review to read! It is such a pleasure to hear about your excellent visit with Enrique. I am happy to hear that he provided you with one of the best experiences you have ever had purchasing a car. Our goals are to provide top-notch customer service and ensure that each customer leaves completely satisfied. I hope you and your family are enjoying your new Odyssey! We look forward to seeing you for your next purchase. In the meantime, please be sure to follow us on Facebook and Twitter for dealership updates and special offers. Thanks again, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 29, 2014

Thanks Sam for your help. I got two cars from Norm Reeves Honda in Cerritos this Month. I'm so happy I trade My old Accord and My daughter's old Civic for two new cars. Sam Alhafni help me and made it real a More

by MariaEs70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Alhafni
Feb 04, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for these kind words, as well as your continued business, Maria! I am happy to hear that Sam was helpful with your trade-in and found you two great new Honda's. He is an excellent member of our team and will be pleased to hear that he showed you our commitment to customer satisfaction. We hope to continue to see you for anything you need in the future, be it in sales or service! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 28, 2014

My Husband and I bought our first car, a Honda Civic from this dealership. All throughout the process Devon Fields was very professional, approachable, friendly and made the whole buying process a very pleas More

by obashini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Fields
Jan 28, 2014 -

Norm Reeves Honda Superstore Cerritos responded

I appreciate your excellent feedback! Thank you for taking the time to share your experience, and congratulations on your new Honda Civic. I hope you and your husband are enjoying it so far! Devon is an asset to our sales team and works hard to make our customers feel valued. I am happy to hear that this was your experience with him. We look forward to working with you again in the future! If you need anything else, don't hesitate to reach out to us. Also, be sure to find us on Facebook and Twitter for exclusive offers and updates. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 27, 2014

I would like to share that Shawn Shahnawaz was very helpful and really went out of his way to give me the best deal he can offer. I am very satisfied with his service and would have to say that his eff More

by WendyGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 27, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Wendy, I am so pleased to hear that Shawn went above and beyond to make your first buying experience amazing! Thank you for taking the time to share your feedback. Our team always strives to provide our guests with all of the information they need to make the right decision. I am happy that Shawn provided this to you and found you a car that fit all of your needs and budget. We hope you are enjoying your new vehicle so far and look forward to working with you again in the future! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 26, 2014

The customer service here was professional, quick, and honest. Unlike other dealerships, they did not play any games. I came in for the advertised special, which is what I got, without any games. More

by endofamnesia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo Cordova
Jan 27, 2014 -

Norm Reeves Honda Superstore Cerritos responded

I appreciate you taking the time to share this excellent feedback. Thanks so much for the kind words! Our team strives to provide a hassle-free and professional experience without any games or pushy tactics. I am happy to hear this great customer service was shown to you during your visit. We look forward to helping you with any of your future automotive needs! In the meantime, be sure to find us on Facebook and Twitter for exclusive offers and updates. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 23, 2014

Over the phone Ishan mentioned that Norm Reeves is a brand name and that we should start our shopping at the biggest Honda store in the USA. Even though Ishan sounded humble I felt his comment was cocky More

by Sallydur1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ishan Packeer
Jan 27, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Sally, Thank you for taking the time to leave us this excellent review and 5-star rating! I am pleased to hear that Ishan was helpful throughout your purchase and found your brother-in-law a great new Honda. We hope he is enjoying it so far! If you have any further comments or questions, please feel free to give us a call or come back in. We look forward to working with you again in the future! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 22, 2014

I wanted a pilot and jamie made it happen! I am very satisfied with the service he provided me I will buy my next car here again! More

by lissetrobles02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for this great feedback and 5-star rating! I am pleased to read about your positive experience with Jaime. He will be glad to know he was able to show you our dedication to customer satisfaction. Congratulations on your new Honda Pilot! I hope you are enjoying it so far. Please come back and see us for anything you need in the future! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

January 20, 2014

KENDRA WAS VERY COURTIOUS AND HELPFUL.SHE REALLY TOOK THE TIME TO HELP US AND DID EVERYTHING POSSIBLE TO MAKE OUR PURCHASE RIGHT THANKS KENDRA WELCOME TO CALIFORNIA!! More

by 4JUANCAROL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2014 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for the excellent review! I am happy to hear that Kendra was helpful and accommodating throughout your visit. We strive to provide our guests with all the information needed to make a decision that is right for them. I am glad that Kendra was able to ensure this for you, and I hope you are enjoying your new vehicle so far. Please be sure to come back for any of your future automotive needs! Warm regards, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

...
858
...