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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,036 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,036 reviews

June 26, 2025

I like My Honda Pilot But I Don’t Love it because between 30-65 My car skips-jerks-I’ve been told by Your service center THIS IS A COMMON COMPLAINT with a Honda Pilot More

by s.babettemaess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gutierrez
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there! I'm sorry to hear about the difficulties with your Honda Pilot. Please give me a call so I can learn more about what's happening and identify potential options for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 26, 2025

I’m very satisfied with the services provided by Mr. Miguel Cabrera. He is very accommodating, considerate, knowledgeable, and highly recommendable. More

by ccsano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera - Service Department
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! Miguel Cabrera will be delighted to hear how much you appreciated his attentive service. We look forward to welcoming you back soon!

June 26, 2025

Service was done at a reasonable time. Trevor explained everything thoroughly he made it easy to understand what was needed More

by michael53777
Recommend Dealer
Yes
Employees Worked With
Trevor
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi Michael! Trevor will be pleased to know his clear explanations made everything easy to understand. Thanks for sharing your experience—we’re always here to help!

June 26, 2025

Excellent service and was very communicative with work needed etc 5 star Very friendly and professional service More

by Irvin.lovillo
Recommend Dealer
Yes
Employees Worked With
Michael barr
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks, Irvin! Michael Barr and the rest of our crew are thrilled to hear you found our communication friendly and professional. We can’t wait to serve you again!

June 26, 2025

Al principio estuve muy molesta, pensé que no querían trabajar en buscar el problema. Al final de cuando encontraron el daño me sentí Feliz y con su trabajo más. More

by noemimora37299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Many Sanchez
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

¡Hola! Lamentamos la preocupación inicial, pero nos alegra muchísimo saber que pudimos encontrar el daño y dejar todo en perfecto estado. Muchas gracias por confiar en nosotros y permitirnos cambiar tu día a positivo.

June 26, 2025

We had no lights going to our trailer 7-pin plug. The car is still under warranty, and the OEM tow package was installed by a different Honda dealership. Cerritos Honda still charged 2 hours labor ($ More

by danny.w.walker2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike - Service Writer
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Jun 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Danny. First, thank you for mentioning Mike's professionalism and politeness. Secondly, we understand your frustration regarding the diagnostic charge and apologize for any confusion or difficulties. If you'd like to discuss this policy further or have any remaining questions, please feel free to contact me. We value your feedback, and thank you for your time. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

June 26, 2025

So thankful for having Christy as my Salesperson This is my second car I got from her with a very good deal. She and Mike from Finance help me bring home my new 2025 Honda Accord. Christy is an asset to the More

by aviles.rodrigo1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Two cars and counting with Christy on your team—now that’s devotion! Christy and Mike will be thrilled to hear they made your Accord hunt easy, and we'll have them ready for the next chapter in your Honda story.

June 25, 2025

Service appointments are easy to ontain work is always performed in a timely manner. Staff is great to work with. More

by soundcatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seevice Dept
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Jun 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so glad you’ve found our service team easy to work with and reliable—it really means a lot! Thanks for trusting us to keep things running smoothly. See you next time you're due for a visit!

June 24, 2025

Leo was great with helping me servicing my car. He answered all my questions and kept me updated. He is friendly and helpful. More

by sanchezcharlena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo lazcano
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Jun 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Leo is a gem, isn’t he? We’re so glad he could answer all your questions and keep you in the loop—thanks for the kind words!

June 24, 2025

I had an excelled service! I had appointment for oil change, I was in and out on time ! That was great! More

by letti2111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jun 25, 2025 -

Norm Reeves Honda Superstore Cerritos responded

In and out, right on time—that’s how we like it! Thanks for the shout-out, and we’re thrilled everything went so smoothly for your oil change.

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