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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,822 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,822 reviews

October 24, 2025

20 year customer, great place but had problems getting hold of my service agent due to computer issues this visit. They also didn’t have a courtesy driver to take me home for some reason so I had to have More

by klmenew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Oct 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your trust and patience during your recent visit. Feedback like yours helps us see where our strengths are, as well as how we can continue to make service better. We look forward to seeing you again so we can earn that fifth star!

October 24, 2025

He was very professional. Good listener. Was not pushy about prices or services. Good attitude. Would highly recommend to others. More

by fxa7491
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George (finance dept)
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Oct 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Customer service always comes first, and your review is proof that our team is doing it right! Thank you for sharing your feedback with the team. If there is anything else we can help with, we're ready to assist. Until then, enjoy your new Honda!

October 24, 2025

IIn about 10 minutes down the road. I got a tire pressure light on when I called the dealership. They said they were supposed to check that for me and they didn't. So I had to drive bac More

by mmy_00
Recommend Dealer
No
Employees Worked With
Julie canelas
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Oct 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your feedback with our team. Our staff aims for thorough service every time, and we regret to hear that your recent visit did not meet our expectations. Whenever you have a moment, our team would be happy to speak with you further so we can ensure your next visit meets our high standards. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 24, 2025

Allen and Jessie were great. Great experience and got a good deal. Would recommend to family and friends. More

by steveball888
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen and Jessie
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Oct 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Allen and Jessie are our resident power duo, and it's easy to see why! Reviews like yours keep us motivated and eager to do more 5-star work. We're already looking forward to seeing you again. Take care!

October 23, 2025

I was given the expectation of waiting three hours for a standard oil change. It was a very busy weekend for the dealership with many people having their vehicle serviced. To my surprise, it was finished in More

by lbc_all_star
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name sorry
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Oct 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Getting some extra time back in your day is always a nice surprise! When you visit our team, though, it's anything but surprising. Thanks for the top marks and kind words.

October 23, 2025

Thanks Kim was extremely knowledgeable, very responsive and prompt and super helpful throughout the process More

by stuart22
Recommend Dealer
Yes
Employees Worked With
Kim lujan
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Oct 24, 2025 -

Norm Reeves Honda Superstore Cerritos responded

You don't need to gaze into a crystal ball to know that the future is bright, we have Kim to make that possible! Thanks to her hard work, it always feels like the stars have aligned. We wish you good fortune as you start an adventure with your new Honda. See us again anytime!

October 22, 2025

I’m really happy with the service and support I received from Rob. He was professional, helpful, and made everything easy to understand. I truly appreciate his assistance! More

by Rhea
Recommend Dealer
Yes
Employees Worked With
Rob
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Oct 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We’re so glad you had an excellent experience in our service department! Your satisfaction means everything to our team. Rob and the crew are ready to see you again anytime!

October 22, 2025

Great experience didn't beat around the bush and got me a great deal. Great customer service More

by rozco109
Recommend Dealer
Yes
Employees Worked With
Mike
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Oct 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda lease! There's a world of possibilities waiting for you, both near and far, and you have a fantastic ride to explore them all. We'll be there to support you every step of the way. See you next time!

October 22, 2025

Thanh was amazing, very attentive and helpful! He made sure all our concerns were taken care of. More

by Brenda_Moreno23
Recommend Dealer
Yes
Employees Worked With
Thanh
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Oct 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

The mission at the service center is clear and straightforward. We aim to make drivers confident in their cars so they can drive with peace of mind. Thank you for giving our team a perfect rating! It tells us that we're achieving our goals and doing things right. If there's anything else you need, Brenda, just let us know!

October 21, 2025

Chandika was very helpful, honest, and knowledgeable. I felt fully supported during my experience at Honda Norm Reeves. More

by jessi-lynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Lights, camera, action! Your new Honda is ready to be the star of the show, and we're eager to see what's in store for you. Chandika appreciates the special mention in your credits sequence. The story is just beginning, and we know it's going to be a good one. Take care out there!

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