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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,886 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,886 reviews

February 11, 2025

I always come back because their work is always efficient and I’ve never had any problems with my car. My service advisor was very helpful and professional. I’m a very happy Honda customer More

by Yvette R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

There's only one goal--to make every one of our customers a Happy Honda customer, Yvette! We're happy that we reached that goal with you, and you've been sticking with us every since. Feel free to make your next appointment online if it's more convenient for you. Thank you!

February 11, 2025

Friendly and knowledgeable about cars we were interested in. Did best to accommodate needs and price point. More

by almaeaa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that we're your source for great cars! Our sales team members work hard to make sure they're up on all the latest Honda models. Thanks so much, and we hope that you're happy with your new car!

February 10, 2025

Great service have been using this dealer for years. Always do my leases with Linda who is very good More

by Sha01
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty means so much to us! We'll be sure to pass on your compliments to Linda and hope to help you out with a future Honda lease. Thanks so much, and please let us know what else we can do for you!

February 09, 2025

Advisor was timely and professional. I waited for the car in the lobby and once it was completed, I received a text and call. More

by i_gar86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you letting us know how your Honda service visit went! This helps us to confirm that we're doing things right, and you received the attention and communication you deserved. Thanks so much, and remember that we regularly have service specials available to you!

February 09, 2025

The service I was provided was promising and fast. I’d like to thank Robert Gonzalez, the service advisor, for his help on providing the service I requested for my Civic. More

by manofsteel41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that your Honda Civic is back in fighting shape! That's what we do at our service center, thanks to great service techs like Robert. Thanks for stopping by, and remember that we also have Express Service for those times when you're in a rush but could really use an oil change or something like that!

February 09, 2025

Norm Reeves Honda Supercenter Cerritos made the process of buying my first car super easy! Everyone was really nice and very attentive. More

by sesanto16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramzi
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new car! We're excited to read that it was an overall amazing experience. When you're ready for your first service appointment, our staff will be more than happy to accommodate you. Thank you!

February 09, 2025

Very satisfied and pleased with the service. Trevor was very professional & kind. I will return when needed. More

by pookersmom571d2s86117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a great service visit! We're happy that Trevor could be such a big help. If you'd like to request him once again, please feel free to do so. Thank you!

February 09, 2025

This is my story. .. I bought my Honda CR-V 2025 sport-Hybrid, which is the cheapest Honda made, and how they have put the things together is ridiculous. The paint prot More

by javanji4519
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Allen Nouri
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we value customer feedback, we'd like to hear more about your car-buying experience for your 2025 Honda CR-V Hybrid. That way, we can resolve any miscommunication you experienced. Please contact us at your leisure. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 09, 2025

The service was very good. Setting up the appointment was easy. My recall was done the same time as my service. More

by terrillherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor.
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's sounds great, Terrill! We're pleased that you found it easy to make an appointment, and you not only received routine maintenance but also a recall repair. If you need anything else, you know where to find us. Thank you!

February 08, 2025

Norm Reeves Honda has a great Service department! Julie Canales it’s always very friendly and attentive to my needs. More

by go.kings11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review! We appreciate your positive feedback on Julie's service and hope that we can work with you again. If you'd like to request Julie again, just let us know. Thank you!

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