Norm Reeves Honda Superstore Cerritos

Unappreciated Harassment From your Sales Associate I was looking to purchase a Accord over the holiday weekend. I reached out to several dealers (including Norm Reeves Honda) and provided my budget for I was looking to purchase a Accord over the holiday weekend. I reached out to several dealers (including Norm Reeves Honda) and provided my budget for the purchase. I was contacted by Mr. Gringhaus just to find out that he would not be to accommodate my wants with my existing budget. Which I was ok with an answer either way, I just didn’t appreciate the sarcasm in his response (below). "Faith is a great thing to have keeps us all going. I’m actually sold out of 2018 Accord sports, because they sell so well and most people see the value in it. However, even if I did have this VERY in demand car, why would we discount it 20%?". He calls me again yesterday, just to question my research and laugh at my budget for this particular vehicle. I tell him that my budget was set based on Online research of what a handful of people had paid for the Accord Sport in my area. He finishes the conversation by saying: “The price you are looking for does not exist. In my 12yrs of working for Honda I have never seen this car at the price you are looking for. Please give me the business card of the salesman that gives you the deal you want, because I want to buy a car from them right after”. I’m not sure if intimidation is the type of sales tactic you taught or encouraged at Norm Reeves. I can tell you that I would never do business with an establishment that treats their customers this way. The fact that I am being belittled for the amount of car that I can afford, and had just reached out to your dealership with a simple question is not only unprofessional, it is also disrespectful and makes me question the types of people you cater your business to. I by no means was looking for a hand out or special treatment. With all the Honda helper commercial I see and hear, this type of treatment seem counter to the culture that you are portraying. A simple yes we can get close to your budget or no we cannot at this time would have sufficed. Please do your due diligence before calling prospective customers with this type of aggressive sales tactic. More

CHRISTY and TEAM ROCKS! My husband just recently bought a Honda Insight at Norm Reeves and is very pleased with his decision...We wanted to thank CHRISTY especially for her e My husband just recently bought a Honda Insight at Norm Reeves and is very pleased with his decision...We wanted to thank CHRISTY especially for her effort during and after business hours... She even helped us on her day off. Employees who go above and beyond are definitely good value. We appreciate you CHRISTY! Also, we would like to thank Jose and Allen for their patience in making this transaction possible. Norm Reeves overall in our opinion has excellent customer service! More

Fantastic car-buying experience I spent a week trying to get in touch with Honda dealerships via email, looking for the best quote on a new 2018 CR-V because I had a very limited amo I spent a week trying to get in touch with Honda dealerships via email, looking for the best quote on a new 2018 CR-V because I had a very limited amount of time to spend at a dealership. Most dealerships didn't seem all that interested in making a sale, and wouldn't answer simple questions when they did send a quote, like what fees their quote included. I didn't want to go in and discover I had to continue to haggle over a price I thought was agreed on. When Jenn contacted me from Norm Reeves, I asked for a quote before I came in, and she sent it promptly - it already listed the fees that were and weren't included, and when I called her, she answered even more of my questions without dodging or trying to get me to come in first. She stayed late to meet with me and show me the car, and the price she'd originally quoted me was the price I got the car for - no haggling, no pressure (and the best quote I'd received all week). She was straightforward, polite, and personable. This was the best car-buying experience I've had, hands down. More

Great dealership Devon Fields was very helpful and very nice. I told my daughter to turn in her car to him and nobody else. I’ll be back. Devon Fields was very helpful and very nice. I told my daughter to turn in her car to him and nobody else. I’ll be back. More

Thanks for all your help Big thanks to you Mr.Pork for helping me purchase my first vehicle. My dream since I turned 18. To leave a lot with a brand new car registered all to Big thanks to you Mr.Pork for helping me purchase my first vehicle. My dream since I turned 18. To leave a lot with a brand new car registered all to me. I really appreciate you for taking the time out to work with me and for being a awesome Sales Consultant. I can finally say I’m happy and couldn’t be more thankful for my new 2018 Honda HR-V. More

Jose was patient, calm and knowledgeable. Jose was very patient and competent in helping me navigate my first new car buying experience. I really appreciated his calm and friendly manner. I n Jose was very patient and competent in helping me navigate my first new car buying experience. I really appreciated his calm and friendly manner. I now have a beautiful new car and couldn't be more happy with it. Thank you. More

happy customer I bought my first car today and I got amazing dealer, Mr. Acebron.He was able to lower down my interest rate and was really helpful. He was able to ge I bought my first car today and I got amazing dealer, Mr. Acebron.He was able to lower down my interest rate and was really helpful. He was able to get what car I really want. More

Sales man Great job.it was a good experience to buy a car there thank you again but how about more of a discount sins I am a returning buyer it wasn't to bad of Great job.it was a good experience to buy a car there thank you again but how about more of a discount sins I am a returning buyer it wasn't to bad of a sale but I would think that sins it was the second vehicle I buy there I would have got a better deal just saying. More

Jose is the epitome of the Helpful Honda Guy! I have purchased about ten cars in my lifetime, and Jose is the BEST sales rep I have ever dealt with. Friendly, respectful and professional. I have purchased about ten cars in my lifetime, and Jose is the BEST sales rep I have ever dealt with. Friendly, respectful and professional. More

Friendly, honest, and amazing experience! Jenn Guzman made our Odyssey purchase a happy, memorable one! She was upfront, direct, honest, and respectful. Thoroughly satisfied with the dealer’s Jenn Guzman made our Odyssey purchase a happy, memorable one! She was upfront, direct, honest, and respectful. Thoroughly satisfied with the dealer’s reputable standing. More