Norm Reeves Honda Superstore Cerritos

Positive Experience With Excellent Sales Manager I've only been in Norm Reeves Superstore (NRS) once, for a couple of hours, and that was to finalize a sale negotiated by a car-buying agency. Sorry, I've only been in Norm Reeves Superstore (NRS) once, for a couple of hours, and that was to finalize a sale negotiated by a car-buying agency. Sorry, but the optics of a ginormous stark white space, totally devoid of warmth, really turned me off and reinforced the discomfort I usually feel in a dealership. Likewise the experience in the finance office was the typical robotic presentation of paperwork interspersed with attempts to sell more products. The only bright spot in this visit, and the reason I voted YES in your online survey rating my experience, was Devon Fields. After sending out feelers online the week before about buying a Honda Fit, his online/phone offer had been the only coherent and specific one out of dozens received and the only one I forwarded to my negotiator. So I was impressed going in. The meeting with Devon to finalize the sale was just as impressive. He was organized and professional, answered all my questions thoroughly, successfully countered my misgivings about a credit check, and took me to the car I was buying for a show and tell about features. He did all this with warmth and humor and he did not try to sell me more because he knew from my negotiator that I did not want more. All of this engendered, what is usually missing in a dealership experience, TRUST. So to Devon, please keep doing what you're doing because it really works. I would definitely recommend NRS in Cerritos to friends wanting Hondas but would urge them to contact Devon before they visit. More

Thank you Hossain for helping me to buy a car at Norm Reeves I visited Norms Reeves Honda on Cyber Monday to look for a car fit for my need. I met a gentleman named Hossain Ahmed and he was very cool, respectful I visited Norms Reeves Honda on Cyber Monday to look for a car fit for my need. I met a gentleman named Hossain Ahmed and he was very cool, respectful and friendly and he was patiently able to answer all my queries and understand my auto preferences and need. He helped me to get a great deal and buy a used Kia car which was couple grans less price than internet pricing. The car was very nice and worth for my money. Overall I am very satisfied with my overall auto shopping experience at Norms Reeves showroom and thanks to Hossain Ahmed for helping me to pick up a nice car within my budget range!!! More

My new car purchase Darrell is extremely professional, he expedited quickly the purchase which I greatly appreciated. Darrell was extremely helpful and understanding with Darrell is extremely professional, he expedited quickly the purchase which I greatly appreciated. Darrell was extremely helpful and understanding with my situation. I will definitely be back when I’m ready for another purchase More

Excellent service ! Highly recommend Need to thank Christian Delgadillo for an excellent service!!!! Love my 2018 Honda Accord sport !!! 5 stars !!!!!!! If your looking for an excellent n Need to thank Christian Delgadillo for an excellent service!!!! Love my 2018 Honda Accord sport !!! 5 stars !!!!!!! If your looking for an excellent non pushy sales rep come look for Chris from the V.I.P department More

Excellent experience I wanna thanks Roberto for giving me the best experience ever on my first brand new car. He was good on answering all my questions and answers i will I wanna thanks Roberto for giving me the best experience ever on my first brand new car. He was good on answering all my questions and answers i will definitely recommend everyone I know to him and i will be back to see him after my lease is done. Thanks once again for the best experience ever. I will be stopong by when I go in for my oil changes More

Outstanding Service!!! Chankida became a friend as soon as I met him. Really took the time to figure out my needs and wants. Very nice and patient individual who cares about Chankida became a friend as soon as I met him. Really took the time to figure out my needs and wants. Very nice and patient individual who cares about his customers! He also referred me to his team member AJ- a manager at this store who also helped me with me. Overall I left satisfied. Thank you Chandika!!!!-Jackie More

Great Buying Experience Great store, has a lot of options. But most importantly, Michael Hua walked me through everything I needed to know. Very professional, and easy to d Great store, has a lot of options. But most importantly, Michael Hua walked me through everything I needed to know. Very professional, and easy to do transactions with. More

Awesome service, wonderful experience I went to other dealerships before Norm Reevs, they all said my situation was hopeless and they couldn't help me but Mr Shawn Shahnawaz saw my situati I went to other dealerships before Norm Reevs, they all said my situation was hopeless and they couldn't help me but Mr Shawn Shahnawaz saw my situation and handed me a lifeline. Easily the most help I've gotten from a dealership. Went far and beyond to satisfy my need, gave me a car I could never imagine getting into. The best experience buying a car hands down, when you get there ask for Shawn he's a miracle worker I guarantee it he can get you a car you are more than happy with. More

Trade in/negative equity He was the best sales person i’ve ever met he doesn’t lose hope he will find you a very good deal and give you what you want i salute you sen for maki He was the best sales person i’ve ever met he doesn’t lose hope he will find you a very good deal and give you what you want i salute you sen for making my dream to come true! 🤜🏼 More

Got just what we were looking for and great service! Jose Rodriguez was patient with our family needs. We came in to look for our next family vehicle. Jose answered all of our questions and made sure we Jose Rodriguez was patient with our family needs. We came in to look for our next family vehicle. Jose answered all of our questions and made sure we got everything we were looking for in our vehicle. He was great with our girls too. We had our 7 and 9 year old daughters with us and he also made sure to include the girls in our experience, as well as help us keep them entertained with Stickers and theater room. Thank you for your patience in helping our family get our perfect car with our perfect deal! More