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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,812 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,812 reviews

November 09, 2024

Johnathan was very helpful and attentive to my needs with my service. Very informative and gave great details about my warranty More

by cjbarbosa07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that Johnathan could be there for you during your Honda service visit! Thanks for letting us know, and we're pleased that he informed you about your warranty as well. See you next time!

November 08, 2024

This Dealership the inside are clean and organized there employees are friendly when I service my vehicle due to maintenance my Service Writer give me some intel to what recommendation I should do and I wil More

by Rafael Warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like a satisfying service visit for your car, Rafael! We're pleased that you found our dealership clean and that our service professional could let you know what's next on the table. Thank you!

November 08, 2024

Leo is a great service advisor! Always takes care of my car when I come in! More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty in bringing your Honda in for service, Steven! We will pass on your compliments to Leo and can't wait to see you again. Thank you!

November 08, 2024

Not happy with sales , finance, or service department. I’ve had issues with all three departments. More

by selarubi3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Galeana
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Since we value customer feedback, we'd like to know about the issues that you experienced when dealing with our sales, finance, and service departments. That way, we can work on making improvements as needed. Please contact our dealership when it is convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 08, 2024

Service employees do unexpected work with me. He tell me I have to change my original tire which I drive only 33000 miles. And I did it . A set of original tires must be driving minimum 60000 mi More

by shaeem3369dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to discuss your tire service in more detail since we value you as a customer. Please contact us when it it convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 08, 2024

Great service, always easy to drop the car and pick up the car. They explain all work ahead of time. More

by Jadigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that our drop-off/pick-up works well for you! We're also pleased that you feel well-informed about the services that your Honda receives. Thank so much, and please let us know what else we can do for you!

November 07, 2024

I’ve been using Cerritos Honda for 10 years and recently experienced rude customer service techs. They are very overpriced as well. More

by vcmedina87
Recommend Dealer
No
Employees Worked With
Don’t remember the names
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty to our dealership for 10 years and hope that we can continue this partnership for 10 more. We will address the issues you brought up so that you can enjoy a five-star experience next time. If you have any questions, feel free to reach to us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 07, 2024

Great place to buy a car, a lot of variety of different options for different types of people! More

by yiye19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We try to satisfy all different drivers, and, luckily, the Honda lineup makes it easy. We're glad that you found what you wanted. Thank you, and please let us know when you need your first service appointment!

November 07, 2024

Norm Reeves is a great dealership. Everyone was helpful and knowledgeable. A big shoutout to Devin and Peter, they were great to work with. More

by marktallman
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review, Mark! We're happy that Devin and Peter could provide you with the kind of service that we strive to provide. Thank you, and we look forward to serving you again!

November 07, 2024

The staff was extremely knowledgeable and helpful, making the whole process seamless and stress-free.I highly recommend this dealership to anyone in the market for a new vehicle. More

by rot_3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Montoya
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the best of luck with your new Honda! We're glad that the process was up to your expectations, and you felt like you made the right decision. Thanks for recommending us, and we're happy to accommodate you again!

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