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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

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Employees
Reviews
Vehicles
4.5
9,806 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,806 reviews

November 21, 2024

Mal service en Honda pilot liqueo de aceite en el motor y un olor gasolina More

by baad_boy33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services
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Nov 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Entendemos que trajiste tu Honda Pilot por una fuga de aceite y un olor a gasolina, y queremos resolver la situación. Por favor, comunícate con nuestro concesionario para que podamos solucionar los problemas de tu Honda y ofrecerte una experiencia de cinco estrellas. Gracias. Kevin Harris | Gerente de Relaciones con los Clientes | 562-345-9100 | kevin.harris@normreeves.com

November 21, 2024

It took 3 hours for a scheduled appointment. Service needs to be faster for a scheduled appointment. More

by ortiz.dainn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Nov 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback on your scheduled service appointment for your Honda. The delays you experienced will be addressed with our service team so that you can enjoy a five-star experience the next time you stop by. If you have any questions, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 21, 2024

Service was excellent Service is always been excellent. I could depend on Honda. Will Will always recommend Honda service make sure I always go there. More

by firefix5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Julie is awesome
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Nov 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you sticking with us for service! Thanks also for the compliments for Julie and recommending us to your circle of friends and family. See you next time!

November 21, 2024

Car has been running worse every since I took it in. Even after they supposedly checked it again the following weekend, it's still running worse than when I neighbor l brought it in. I will comparing l More

by micdeleon2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager Cristina I believe
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Nov 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn more about your service visit for your Honda so that we can properly address what issues your car may be facing. Please contact us to resolve any outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 21, 2024

They charged me $1000 over the sticker price and not happy with that. The sales crew are good. More

by mattbadiexi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pedram
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Nov 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new-to-you Toyota, Matt! We appreciate the feedback on the price of your vehicle, and if you'd like to discuss this with our dealership, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 20, 2024

Gave me a great deal on my son’s new Civic. Very helpful and fast More

by Wclee01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We wish you good luck with your new Honda Civic! Can you believe that this car has been on the road for more than 50 years? Congratulations to your son, and we look forward to taking care of service when your car is ready. Thank you!

November 20, 2024

It is a clean and friendly environment. Perfect assistance felt eelcome and understood whay I needed More

by cmoyaho.0204
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations for your new-to-you Honda! We're pleased that you felt welcome at our dealership, and it was up to your standards. Thanks so much, and we hope to serve you in the future!

November 19, 2024

Trevior is a good in service and very easy to understand . Good job I will ask for him in my next service. More

by hglenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that Trevor provided you with excellent service for your Honda! Please let us know when you need your next appointment. Thank you for stopping by!

November 19, 2024

My car service was just minor- replacing burned out tail gait light. I was out by 12pm as I have an appt later at 1:30pm More

by ssovanphat1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben sorry forgot his last name
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a satisfying service visit to replace the burned out taillight for your Honda! Please let us know what else we can do to boost your next visit to a five-star experience. Thank you!

November 19, 2024

This dealership has great service, I was in the other day for an oil change and alignment. After the test drive they did, they found a different problem about loud road noise with the back right tire. The pe More

by brette94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great that Leo could detect the other issues that were affecting your Honda, Brett! It's a good thing that you brought your car in for a standard oil change and tire alignment so we could discover your rear tire issues. Thanks so much, and we're glad that we could resolve your service issues! See you soon!

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