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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,706 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,706 reviews

June 16, 2026

Had a great experience, great customer service. Jonathan found the problem and fix it right. Great Teams, from Advisor to Technicians. Julie followed up with me for the job. Very happy and definite More

by carol_chin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie, Jonathan
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Jun 17, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Every great repair story starts with a problem and ends with a solution. We're happy Jonathan and the team were able to uncover the issue, get it corrected, and provide the follow-up that helped make the experience complete. Thank you for sharing your feedback.

June 15, 2026

They were quick and efficient and went ABOVE AND BEYOND my expectations for service They helped me fix my car and they way they treated me they came off as honest and the technician did some work complimen More

by rolandozamora161
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez service advisor Jorge Prado Navarro automotive technician
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Jun 16, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Every superhero team has its strengths, and it sounds like this one showed up with speed, honesty, and a willingness to go above and beyond. From helping get your vehicle back in shape to taking care of the extra details like tire rotation and fluid top-offs, the team was determined to make a difference. We're thrilled to hear they exceeded expectations.

June 15, 2026

The dealership was great I got the things I needed done to my car in a timely manner and they helped me with issues I had from a previous dealership More

by sofia.therese1
Recommend Dealer
Yes
Employees Worked With
Joseph
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Jun 16, 2026 -

Norm Reeves Honda Superstore Cerritos responded

It’s great to know the team was able to help resolve the issues you brought with you and get your vehicle taken care of efficiently. We appreciate you trusting us with those concerns. If there’s anything more we can do to assist you, or if there’s additional feedback you'd like to share, we’d be grateful to hear it.

June 15, 2026

Had a great experience, great customer service! ! Don’t know why I did not come to this place before, would definitely recommend. More

by ricky7932
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Suranga Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir Fanous
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Jun 15, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Sometimes the best discoveries are the ones that have been sitting nearby all along. We're thrilled you enjoyed the customer service and overall experience, and even happier to hear you'd recommend us to others. We look forward to welcoming you back again.

June 14, 2026

We stopped by and were directed to Jerry he was amazing, patient, real feed back amazing place diverse team excellent quality, no pressure to buy more importantly the human aspect, great experience! Lovely More

by amelendez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2026 -

Norm Reeves Honda Superstore Cerritos responded

What stands out most in your review is the human connection. Jerry's honest feedback, patience, and genuine interest in helping you find the right fit helped create a welcoming atmosphere from the start. Thank you for highlighting both him and our team's diverse, customer-focused approach.

June 14, 2026

During last service day they were not able to tell me if my car AC was working properly or not, they gave me an appointment to bring the vehicle another day. My AC was repair under warranty a few months ag More

by sergio.gutierrez1981e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Jun 15, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We understand how frustrating it can be to leave with unanswered questions, especially after previously having the AC repaired under warranty. We appreciate your patience with the follow-up appointment and hope the additional inspection provides the clarity and resolution you're looking for.

June 14, 2026

AC repair was not done properly now I have to go back for a third check up. More

by sergio.gutierrez1981e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
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Jun 15, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Sergio. We're sorry to hear that your recent AC repair left you feeling disappointed. It's important that repairs are done right, and we apologize for any inconvenience. Please feel free to reach out to discuss your experience further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 13, 2026

George kept me informed of the process and it was a quick turnaround to get my car fixed. Thank you! More

by baalfaroh
Recommend Dealer
Yes
Employees Worked With
George R
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Jun 15, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A great service visit is a lot like a relay race. Communication keeps the baton moving smoothly from one step to the next. George kept you informed, helped move things along efficiently, and got you back on the road quickly. Thank you for recognizing his efforts.

June 13, 2026

Fast and easy It was fast and easy. Very convenient they had the shuttle so we didn't have to just sit there and wait. More

by delarosaalexandra29
Recommend Dealer
Yes
Employees Worked With
I think his name was Ramiro
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Jun 15, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Fast, easy, and convenient is a combination that's hard to beat. We're happy the shuttle service helped turn waiting time into productive time while your vehicle was being cared for. Thank you for sharing your experience.

June 13, 2026

Quick, smooth, friendly Had a quick, smooth and friendly experience with Trevor. He was very helpful and didn't make me feel rushed either. More

by kristinignacio
Recommend Dealer
Yes
Employees Worked With
Trevor
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Jun 15, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Some experiences glide along so effortlessly that you barely notice how much work is happening behind the scenes. Trevor's friendly approach and willingness to move at your pace helped make everything feel smooth and comfortable. Thank you for sharing your experience with us.

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