Norm Reeves Honda Superstore Cerritos

I’ve been using Cerritos Honda for 10 years and recently experienced rude customer service techs. They are very overpriced as well. experienced rude customer service techs. They are very overpriced as well. More

Great place to buy a car, a lot of variety of different options for different types of people! options for different types of people! More

The wait for a simple oil change is WAY too long. Even with an appointment A little over 2 hours is too much Even with an appointment A little over 2 hours is too much More

Lob time customer they have earned my trust also service is excellent waiting area clean and nicely furnished comfortable sitting well air conditioned. is excellent waiting area clean and nicely furnished comfortable sitting well air conditioned. More

I took my car for the first time for service oil change. I ask the advisor if they can remove sticker glue front inside my front door window and they did. Excellent customer service, michael Barr thank yo I ask the advisor if they can remove sticker glue front inside my front door window and they did. Excellent customer service, michael Barr thank you. More

Very friendly staff. No hassle dropping the car off and it was ready when they said it would be. Very satisfied. No hassle dropping the car off and it was ready when they said it would be. Very satisfied. More

Sales need to understand more about the most important concerns regarding individual customer experience of a first time EV user, battery charger and practical maintenance of the vehicle, how and what nee concerns regarding individual customer experience of a first time EV user, battery charger and practical maintenance of the vehicle, how and what needs to pay attention. Sales are too rush to get the deal and need to listen to customers’ preferences. Though I took this color of this EV which I wasn’t originally want because sales told me that’s all they have but then later Ieft and exit the parking lot , I saw my preferred color in the lot . That is quite disappointing because I told the sales agent I wish to get the pearl emerald color when we were in the parking lot trying the vehicle and then she said there isn’t that color , she said the dealer only has blue and white . Not so satisfied with this dealer and agent And when I asked agent and call center for help , all they do is just gave me the phone number and route me to the department Make me feel as a consumer to purchase a vehicle in a private company was placing in a public entity service that no one can really help and the front line aren’t experienced to serve the customer. If sales or CS gets bonus for this end of year , if I am the owner of Honda , I won’t consider too much and not even consider promotion of this kind of employees. I was shocked when our Country has that kind of services in a private entity . More

Helpfull with my purchase, good ethic. Treat me with respect. And did paper work fast as it could. Treat me with respect. And did paper work fast as it could. More

Jojo is the best salesman ever! I’ve purchased 3 cars prior to coming here and I have had the greatest experience. I originally came in looking at a Chevy but Jojo made sure we foun I’ve purchased 3 cars prior to coming here and I have had the greatest experience. I originally came in looking at a Chevy but Jojo made sure we found the perfect car for me at a great price and rate. Definitely coming back here and recommending my family to him! More

Very good clean and good appointment times would like to see Shuttle come back Nice and courteous, attendance, very spacious see Shuttle come back Nice and courteous, attendance, very spacious More