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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,531 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,531 reviews

November 20, 2024

Gave me a great deal on my son’s new Civic. Very helpful and fast More

by Wclee01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We wish you good luck with your new Honda Civic! Can you believe that this car has been on the road for more than 50 years? Congratulations to your son, and we look forward to taking care of service when your car is ready. Thank you!

November 20, 2024

It is a clean and friendly environment. Perfect assistance felt eelcome and understood whay I needed More

by cmoyaho.0204
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations for your new-to-you Honda! We're pleased that you felt welcome at our dealership, and it was up to your standards. Thanks so much, and we hope to serve you in the future!

November 19, 2024

Albert went above and beyond to ensure we received what we were looking for. He exceeded our expectations. More

by brenda.flores94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled that Albert gave you such a wonderful car-buying experience, Brenda! Congratulations on your new Honda, and we're pleased that we could help you out. See you next time!

November 19, 2024

Very poor customer service wasnt told that my rearbtake light was out. only found out by passing motorist. Mr. Muquel Cabrera never informed me that it wa out. not on paper invoices or verbally. a very More

by Bestsy
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Miquel Cabrera
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback on your service issues, including the rear brake light, for your Honda, Bestsy. These are issues that we will address with our service team. If you would like to discuss the matter in more detail, please reach out to us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 19, 2024

Service Advisor Joseph Vargas is excellent with his customer service skills and communication with customers. More

by lanecathy65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that Joseph could perform great service for your Honda, Cathy! Thanks for bringing your car into our shop, and we can't wait to help you again.

November 19, 2024

Trevior is a good in service and very easy to understand . Good job I will ask for him in my next service. More

by hglenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that Trevor provided you with excellent service for your Honda! Please let us know when you need your next appointment. Thank you for stopping by!

November 19, 2024

My car service was just minor- replacing burned out tail gait light. I was out by 12pm as I have an appt later at 1:30pm More

by ssovanphat1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben sorry forgot his last name
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a satisfying service visit to replace the burned out taillight for your Honda! Please let us know what else we can do to boost your next visit to a five-star experience. Thank you!

November 19, 2024

This dealership has great service, I was in the other day for an oil change and alignment. After the test drive they did, they found a different problem about loud road noise with the back right tire. The pe More

by brette94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great that Leo could detect the other issues that were affecting your Honda, Brett! It's a good thing that you brought your car in for a standard oil change and tire alignment so we could discover your rear tire issues. Thanks so much, and we're glad that we could resolve your service issues! See you soon!

November 19, 2024

I highly recommend Ms. Susanna Yim. She is very knowledgable, extremely friendly and makes the whole process of buying a car pleasant! Thanks so much, Susanna! More

by Farsavi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We're pleased that Susanna could give you all the information that you needed to decide on your car. Thanks for stopping by, and we look forward to seeing you again!

November 18, 2024

norm reeves made the transaction very simple! ! The staff here is top notch. Ty was great!!! More

by Andrewsalas41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that your car-shopping experience for a new Honda went so well, Andrew! Congratulations, and we will pass on your compliments to Ty. Thank you, and we hope to serve you again!

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