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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,650 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,650 reviews

December 20, 2024

Christiana was and is excellent from the beginning to the very end of our car buying experience. She was very professional, and had much patience with us. I was happy Iwe were able to work with her, s More

by eddieg3000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Julie is a great service advisor. She always gives honest and helpful tips. Came on a Saturday so the wait was a bit long. Nice waiting area with plenty of seating. Used a coupon for More

by mlee9097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie c
Dec 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We love to hear these kind words about Julie! She is a valued member of our team and this will surely make her day. Thank you, and we hope to see you again soon.

December 19, 2024

Attentive, but not pushy. Great selection of cars, both used and new. Clean and inviting. More

by Wunderm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to see that you had a 5-star experience! We always want to go the extra mile with our attentive team, vast selection, and inviting atmosphere. It's good to know that was your experience!

December 19, 2024

Recently bought a Honda Civic from Norm Reeves. Devon was excellent and made the experience wonderful. He was professional, friendly, and got me a good deal! More

by Geselle
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congrats on new Civic, Geselle! What an amazing choice! We're sure the safety features will give you plenty of confidence on the road ahead. If you have any questions, don't hesitate to reach out.

December 19, 2024

Christina was terrific. She was informative and patient with all my questions regarding my 2024 Passport. She has much experience with the wide selection of vehicles you'll More

by Dfabienke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congrats on your new Honda Passport! We hope you enjoy it and are glad that Christina answered all your questions. Be sure to keep an eye out for our upcoming promotions. We’d love to help you again in the future.

December 19, 2024

Had a good experience Oscar Ortega took care of the needs and did not pressure any unwanted or unnecessary services More

by rjnajeraasss848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service depart Oscar Ortega
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to hear the kind words for Oscar, thank you! We hope to help you with your service again in the future, and please check out our service specials.

December 19, 2024

I went in for an oil change, and on my paper work they wrote Oil change, tire rotation, and inspection. I never received a tire rotation More

by Destgomez02
Recommend Dealer
No
Employees Worked With
N/A
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we're sorry to hear about this discrepancy with your recent service. Would you be willing to discuss this with me so we can the situation resolved? I'm happy to look into this for you and find a resolution. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 19, 2024

Professional services courteous employee attitude, clean facilities,fair prices Knowledgeable advisers, Convinient location,comitet to costumer satisfaction. More

by jromanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the kind words! It's great to know that you had an amazing experience, from the facilities to our team to the location. Thank you, and we hope to see you again soon.

December 19, 2024

Its a good dealership but it all depends on the service advisor and the mechanic that takes a loot at your vehicle when ur comming in to fix a problem on your vehicle. Mine was not fixxed. More

by SamuelA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None recognized
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Samuel. We're sorry to hear that your recent service visit did not meet your expectations. We hope to resolve this issue and would like to hear more from you about what happened. Please reach out to me at your earliest convenience. Thank you, and have a great day. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 19, 2024

Not a bad dealership overall when it comes to viewing from the outside but, After purchasing my newly acquired Honda and knowing an extensive certification check was done. I ended up getting a loss of ai More

by j.delgado300
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Aguilar
Dec 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello, thank you for your feedback. We're glad that you had positive interactions with our team but apologize for any difficulties you've faced with your ride. If you'd like to discuss this further, please reach out to me with more details. We hope to regain your trust. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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