Back

Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

Directions

By Type

2,225 Reviews of Norm Reeves Ford Superstore

September 29, 2021

Norm reeves did a great job on my car. There was a long wait out side to drop my car off, while I had made an appointment. But I was told this is business as usual now with Covid. Less people working and p More

by Renee_x_rumbold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy wilson
Sep 30, 2021 -

Norm Reeves Ford Superstore responded

Hi Renee, thank you so much for the 5-star rating and review. We appreciate the feedback!

September 29, 2021

Great customer service and friendly. Gave good explanation regarding services needed for vehicle. Great service. More

by Alvarado.darla67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Sep 30, 2021 -

Norm Reeves Ford Superstore responded

It's a team effort here and we couldn't be happier to see that our team went above and beyond to provide you with the best service possible. Thank you for the 5-star review!

September 28, 2021

Thank you so much for the help we appreciate it Israel made it very easy to buy our new Escape More

by Nelson C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Rolon
Sep 28, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new Escape, Nelson! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

September 26, 2021

George did a great job staying in touch with us as vehicles came available. He was very resourceful, nice and helpful. I’ll definitely suggest people see him. More

by justin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Contakos
Sep 28, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating, Justin! We are pleased to hear you had a great experience working with George!

September 26, 2021

I had a fantastic experience with David at Norm Reeves Ford Lincoln. Everyone was very professional, knowledgeable, responsive and effective. I would definitely go back to this dealership! More

by Blue.san1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Sep 28, 2021 -

Norm Reeves Ford Superstore responded

Thanks for sharing your fantastic experience with our team! We hope to see you again!

September 24, 2021

I went for an oil change and told them I needed to b out by a certain time and I was More

by Wlovato100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raphael in service dept
Sep 24, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

September 24, 2021

Car has been there almost 2 months."Still waiting for Car has been there almost 2 months. "Still waiting for parts"????? The car is only 4 years old. More

by DOCTOR
Friendliness
Recommend Dealer
No
Employees Worked With
Tim O'Neil
Sep 28, 2021 -

Norm Reeves Ford Superstore responded

Hello. We understand how frustrating it can be to have your car in the shop longer than anticipated. Our team will be ready to work on your vehicle as soon as the parts come in. Please feel free to reach out to our Service Director, Sean Osborne, at 562-405-3580 with any questions.

September 23, 2021

Once I reached the service advisor, he was very informative, and thorough in his explanation of what was needed and how long it would take. He kept me advised on the status of the vehicle and follo More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Sep 24, 2021 -

Norm Reeves Ford Superstore responded

Thanks for taking a moment and sharing your positive experience with our service advisor!

September 22, 2021

Thanks George, this was a peaceful and joyous purchase. I hope to see you for future purchases. More

by cburrus1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales, George Contakos
Sep 23, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your purchase! We hope you're enjoying your new ride!

September 22, 2021

Isaiah Valencia was my sales associate and he was very nice and patient. My the whole experience very enjoyable. More

by Reshayg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabby Guerra, Isaiah Valencia
Sep 23, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

...
58
...