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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

October 16, 2021

Rafael provided great service, would recommend him and the Norm Reeves Ford team for all your needs. More

by Snonenmacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales - Rafael
Oct 18, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words about our team and for leaving us a 5-star review!

October 16, 2021

What’s the point in scheduling an appointment at 8:15 am if you still have to wait close to 1 hour to even get someone to take your car ? Y’all need to think about the drop off/pick up process More

by Ghstfce
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forgot name
Oct 18, 2021 -

Norm Reeves Ford Superstore responded

Hello, We are sorry to hear that you experienced a longer than normal wait during your recent visit to our service center. We greatly value this feedback and would like to discuss with you further. Please give our Service Manager, Sean Osborne, a call at 562-405-3580 when convenient for you. Thank you.

October 16, 2021

Rafael was helpful pricing. To high that's about all Rochelle helpful as well.. thanks More

by Davidmesser518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafeal, Rachelle Papadatos
Oct 18, 2021 -

Norm Reeves Ford Superstore responded

Thank you for your feedback and for leaving us a 5-star rating!

October 16, 2021

I found Ivan Cruz to be the very best..He was very plesant and knew what he was doing.. The cleaning of the car was very nice. Be sure and keep Juan as hi is a real asset to your shop. Ted Pearson More

by TedRanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Cruz
Oct 18, 2021 -

Norm Reeves Ford Superstore responded

Hi Ted, Thank you for sharing your experience and for leaving such a kind review of our team. We are pleased to hear that you had a great experience and look forward to seeing you again in the future!

Oct 19, 2021 -

TedRanda responded

Due to Ivan and the good work you do, I will keep bringing my car to you.

October 15, 2021

Truck buying experience was great. The dealership and salesman worked with us on price and we’re not pushy about anything. More

by rasandoval568
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips, Manny Mendez
Oct 18, 2021 -

Norm Reeves Ford Superstore responded

Thank you for leaving us a great review! Our goal is to provide every customer with a super experience and we are thrilled that your recent visit reflected that.

October 14, 2021

Very helpful and was straight to the point. Did not try and pressure me into purchasing a vehicle. More

by pshearer16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Valencia
Oct 14, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit.

October 14, 2021

Daniel was fabulously professional, knowledgeable and personable. Service was expedient, dealership was clean and well organized. More

by Morris.ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Oct 14, 2021 -

Norm Reeves Ford Superstore responded

Thank you so much for the fantastic review on your service visit! We hope we'll see you again. Take care!

October 13, 2021

The agents were very kind. My car was in & out in no time. I got an oil change & the service advisor mentioned other things that my car was in need of. More

by madrigalarmando95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Oct 13, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit and our Norm Reeves Ford team, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

October 13, 2021

This dealership is clean and tidy. Even the bathrooms are nice. The staff are so personable and kind and really know what they’re doing. They don’t just try to roll you through like an assembly line. My part More

by Jeane4me
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjy Brown, George Contakos
Oct 14, 2021 -

Norm Reeves Ford Superstore responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 11, 2021

They worked really quickly and was very straight forward. Made purchasing my vehicle very easy. More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Fabby Guerra
Oct 11, 2021 -

Norm Reeves Ford Superstore responded

Hi Alex! Congrats on your purchase and thank you for the 5-star review!

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