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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

May 29, 2022

Good service on car but too long of a wait, even when appointment was made More

by Ecs
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Report | Print
May 31, 2022 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to leave feedback on your experience. We truly appreciate knowing how we can meet the needs of our customers.

May 29, 2022

Bought car used there in 2005. Service Dept keeping it running to 592,000+ miles. More

by lurchenstein
Recommend Dealer
Yes
Employees Worked With
Rudy Wilson & Jamie at Hertz counter, Juan Prado, Tony Ybarra, Sean Osborne, Rachelle Papadatos, Jose Torres, Daniel Sanchez, Juan Soto, Ray Quintero, Robyn Devis
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May 31, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

May 29, 2022

It was a great experience our Sales rep Josh was amazing! ! J’ Kang was great:) More

by Phil T
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, John Kang
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May 31, 2022 -

Norm Reeves Ford Superstore responded

Phil, we appreciate you leaving our dealership a 5-star rating. Thank you for choosing Norm Reeves Ford! Enjoy your new ride, and we will see you next time.

May 28, 2022

I ordered my van last year (2021) at a time of uncertainty regarding car production. The salesman (George) I worked with was fantastic. Professional, years of experience, he was honest about produ More

by Elizabeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, George Contakos
Report | Print
May 31, 2022 -

Norm Reeves Ford Superstore responded

We understand that purchasing a new car can be a daunting task in these times, and our team strives to make it the best experience. Thank you for the honest review, Elizabeth. Take care!

May 28, 2022

Everyone at the dealership is very friendly and helpful. There was no pressure to buy anything extra and I felt very comfortable buying from them. More

by Cdroth1970
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, George Contakos
Report | Print
May 31, 2022 -

Norm Reeves Ford Superstore responded

We are so happy to hear you had a pleasant experience at Norm Reeves Ford! Thanks for stopping by and congrats on your purchase!

May 28, 2022

Great and HONEST customer service. They are upfront with the reality of everything and honesty is everything. More

by aw.williams24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Benjy Brown, Enrique Covarrubias
Report | Print
May 31, 2022 -

Norm Reeves Ford Superstore responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

May 26, 2022

Took the car for service schedule an appointment. Robyn help me she was friendly and very helpful. Was out at the promise time. Thanks Robyn. More

by elsuave24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
Report | Print
May 27, 2022 -

Norm Reeves Ford Superstore responded

You're very welcome! We are happy we could be of service. Thank you for the 5-star review.

May 25, 2022

The persin who assisted me eas efficient, polote and helpful. Work asked for was accomlished More

by Grammateddie@gmail.com
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Report | Print
May 25, 2022 -

Norm Reeves Ford Superstore responded

We can't thank you enough for leaving us this fantastic star rating and review. Until next time, take care!

May 25, 2022

service department was very respectful and helpful. They explained everything that need to be done with the xar More

by theresaroerish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike mosley
Report | Print
May 25, 2022 -

Norm Reeves Ford Superstore responded

Thanks so much for rating your experience five stars! If there’s anything else we can do to be of assistance, please reach out!

May 21, 2022

Excellent service I received the necessary response to the questions I ask and I was treated with respect and allowed to make decisions about the service I needed on my car More

by ceejay341
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Report | Print
May 23, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

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