Norm Reeves Ford Superstore

my name is bryan chamberlain. my wife and i were in on monday aug 1 and made a deal on aug 2 for a 2007 edge sel. they worked very hard to make the deal go thru and promised the car to us on friday aug 5. monday aug 1 and made a deal on aug 2 for a 2007 edge sel. they worked very hard to make the deal go thru and promised the car to us on friday aug 5. the car isnt ready and we keep getting different reasons why it isnt ready for delivery. as far as im concered they are lying to us. now the saleman that we dealt with and the car manager are acting annoyed with us that we are bothering them for detailes on when our car will be ready. the deal is done on our end and the contracts are signed but no car and no timeline on when the car will be ready. i am greatly disappointed with the dealership on their service after the sale and their unproffesionalism towards our satifaction. i will never buy another car from this dealer and will never recomend them to any of my friends and family because of this experience. More

I Say 'Yes Cerritos!!!" Victor And Rudy Saved My I Say 'Yes Cerritos!!!" Victor And Rudy Saved My Life . . . I am Permanently Disabled and require a certain amount of personal attention. Th I Say 'Yes Cerritos!!!" Victor And Rudy Saved My Life . . . I am Permanently Disabled and require a certain amount of personal attention. The level of customer service at this dealership is so high, the attention to detail, and the personal experience are just a couple of reasons why I will be coming back to buy my second new Ford. Victor, and his protege' Rudy are the best sale team in all of southern California for one reason, They actually care. I felt like I was part of a big family, the finance department ( Manny ) the big guy up front ( Ken ) and last but certainly not least Victor and Rudy, the time spent to make sure that every aspect of the process was heart felt and genuine, and I am soooooooooooooo happy with my purchase that I tell everyone Take the 605 to South Street, Cerritos Auto Square. More

THIS IS ONE GREAT DEALERSHIP THEIR APPROACH IS COMPLETELY DIFFERENT THAN MOST OTHER DEALERSHIP DAVID PULIDO FOCUS ON HONESTY AND WORKING WHITH YOU. IF YOU LOOKING FOR CAR GO SEE DAVID PULIDO AT CERRITOS FORD DIFFERENT THAN MOST OTHER DEALERSHIP DAVID PULIDO FOCUS ON HONESTY AND WORKING WHITH YOU. IF YOU LOOKING FOR CAR GO SEE DAVID PULIDO AT CERRITOS FORD. More

I had been looking for a new SUV. I had been driving a yr 2000 Lexus RX300. I still love the car and kept it but I want to put very little miles on it as an around town car. A semi-retired car. I wen yr 2000 Lexus RX300. I still love the car and kept it but I want to put very little miles on it as an around town car. A semi-retired car. I went to all of the Dealers on Cerritos Car Row. It was early in the morning on Memorial Weekend. I looked at the various cars and SUV's the week prior at the other dealerships. On that day I was looking at Ford. I met Joshua McFarland who was cheerful, pleasant, and quite frankly the best "car saleman", I had ever encounted. I had dreaded the whole car purchase thing back and forth and any pressure. There was no pressure from Joshua. He assured me that he would do what he could to "EARN" my business. Not get my business - "EARN" my business. How is that for a concept!!! He is a very respectful young man and so is the dealership. I would recommend him and the dealership to all my family and friends. (Just a tiny bit slow with the finace process). I found the car for me that morning! It is a Ford Escape and I was happy to make the deal that I wanted. I love my new SUV! Thank you. More

Everyone we came in contact with at the dealership was very friendly. We were helped in a timely manner as Joshua McFarland met us at the door and was very attentive to our needs without being pushy at a very friendly. We were helped in a timely manner as Joshua McFarland met us at the door and was very attentive to our needs without being pushy at all. Angie, the General Sales Manager for the dealership, was extremely helpful in locating the exact vehicle that I wanted, that was at another Ford dealership. I was given all of the available options with no pressure to choose any one of them. The vehicle was priced fairly and the sale went very smoothly. All papers were signed and the next day I was to come back to pick up my car. I was communicated with several times on the day of pick up, informing me where the car was and what was being done. The last call was to let me know when I could pick it up. The car was washed, filled up and ready for me with all of the features that I had requested. Joshua spent a lot of time making sure I was comfortable with the features of the car, especially SYNC with all of its intricacies. I could not have had a more pleasant purchase experience and would recommend this dealership to anyone. More

I purchased a 2011 Ford Focus and can only rave about the quality of service, professionalism, and overall attention to detail Joshua McFarland displayed. Joshua knew everything he needed to know about the v quality of service, professionalism, and overall attention to detail Joshua McFarland displayed. Joshua knew everything he needed to know about the vehicle, and was quick to point out features which were specific to my needs. I had visited many other dealerships in the Cerritos Auto Square on the date of my purchase and none of the other experiences could compare to Cerritos Ford. I was also received superior service from Manuel Mendez the Finance Manager. I would highly recommend purchasing a vehicle for Cerritos Ford and to receive world class service ask for Joshua McFarland. More

Went looking for a new truck sal gonzalez show us around we did not find the vehicle that I wanted . I was tired of looking for this truck. Sal said don't worry I will work for you he found my truck gave m we did not find the vehicle that I wanted . I was tired of looking for this truck. Sal said don't worry I will work for you he found my truck gave me a great price thank you for all the services cerritos Ford gave me bill More