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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

November 02, 2019

John Rempt is a courteous and fine Service Manager. He was professional, and my service was completed easily in good time while I waited in the lobby. More

by Felicia
Recommend Dealer
Yes
Employees Worked With
John Rempt
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

We truly appreciate the 5 star- rating and awesome feedback, Felicia!

November 01, 2019

Daniel went out of his way to get my car serviced as fast as possible . He went over my car and found that there was a nail in my tire and pointed out that it would be best to replace the tire More

by Wheezy
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback about Daniel and 5 star- rating, Wheezy!

November 01, 2019

The dealer was professional upon purchasing the car, and they continue to be so each time I take my car in for service. A great experience! More

by Colleen A-W
Recommend Dealer
Yes
Employees Worked With
Scott Rhoan, and Raymond Quintero., Ed Inclan, Manny Mendez, Fortino Milian
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

We are so happy to hear your experience with us was a great one, Colleen!

November 01, 2019

I rate my service advisor Rafael Gonzales excellent, I give him 5 out of 5 for a job well done. He took care of my recall issue on my Ford Explorer and made sure I don't have to wait for so long. He reas More

by Explorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RAFAEL GONZALES
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

We really appreciate the great review about Rafael and 5 star- rating!

Mar 01, 2021 -

Explorer responded

My pleasure. I look forward to having my vehicle serviced again at Norm Reeves Ford in the future.

November 01, 2019

Service went well and I am satisfied. Raymond Quintero helped a lot describing what was done and else need to be done. Thank you for Raymond More

by Calex019
Recommend Dealer
Yes
Employees Worked With
Raymond Quintero
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

We appreciate this great feedback and 5 star- rating, Calex!

November 01, 2019

I was assisted by john R. I had an appointment the service ran smooth with excellent communication and customer service skills. Amazing excellent best service More

by Aja
Recommend Dealer
Yes
Employees Worked With
John Rempt, Juan Prado
Nov 04, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share about your experience and the 5- star rating, Aja!

October 30, 2019

I took a work truck that I couldn’t get to pass smog. Norm Reeves Diagnosed my issue within 2 to 3 hours and had my vehicle ready by the close of business that same day.i then took My vehicle do you get More

by J Torres
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Oct 31, 2019 -

Norm Reeves Ford Superstore responded

We're so happy to hear your experience with our service department was a good one! We truly appreciate the 5 star- rating and positive feedback, J!

October 29, 2019

First time at this location, staff was friendly, pleasant and provided excellent customer service. All issues with my car were taken care of during my visit. More

by MayteP
Recommend Dealer
Yes
Employees Worked With
Raymond Quintero
Oct 29, 2019 -

Norm Reeves Ford Superstore responded

Thank you for the positive feedback and 5 star- rating, Mayte! We are happy to hear your first visit with us was a great one!

October 29, 2019

Sean, Anthony & Jose were a dream to work with. I highly recommend using Norm Reeves for any servicing and or purchasing on your new Ford, Mercury or Hyundai product. More

by Bennyc
Recommend Dealer
Yes
Employees Worked With
Sean Osborne
Oct 30, 2019 -

Norm Reeves Ford Superstore responded

Thanks for taking the time to share this great feedback about Sean, Anthony, and Jose! We truly appreciate the 5 star- rating and positive feedback, Benny! Thanks for recommending us!

October 28, 2019

Few words isn't enough on fabulous detailed service Ive been here to purchase many cars and all have been great experiences. I come back for several reasons.. The staff they employ is knowledgeable and More

by Albert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Rolon, Ed Inclan, Fortino Milian
Oct 29, 2019 -

Norm Reeves Ford Superstore responded

Thanks for being a loyal customer. We truly appreciate the 5 star- rating and positive feedback, Albert!

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