Norm Reeves Ford Superstore

Very disappointing follow up and execution of request. along with extensive service, the day prior to picking it up; I requested an oil change… It never happened, but I got a few excuses. After nearly a m along with extensive service, the day prior to picking it up; I requested an oil change… It never happened, but I got a few excuses. After nearly a month being in the service center; they didn’t even think to wash off the car before returning it.. they seem to have an issue with communication, at least in their service center. More

My spouse and I went window shopping for a Ford Mach E and ended up purchasing one! We were greeted by Sales Consultant Kaleen Brown. He was friendly, knowledgeable and professional. What we liked the mos and ended up purchasing one! We were greeted by Sales Consultant Kaleen Brown. He was friendly, knowledgeable and professional. What we liked the most is that he was not pushy. If he did not know the answer to my questions he asked another associate. He was not a know- it-all. Seriously, this was our best car buying experience ever. From the salesman, learning about the car from Jesus and meeting with a very detailed finance department, we could not be more pleased. Without reservation, we highly recommend Norm Reeves Ford Superstore in Cerritos. More

I ordered a Bronco for my wife on February and received the vehicle right on her birthday. I know the timing was a coincidence, but it maid buying the Bronco a great experience. Enrique was super helpful t the vehicle right on her birthday. I know the timing was a coincidence, but it maid buying the Bronco a great experience. Enrique was super helpful throughout the ordering process and was always in touch with us every progress the Bronco was taking. During the waiting period, I was reading on Bronco forums how dealerships where receiving the Broncos then calling their customers and still charging a markup after ordering so I was a little scared when I went to pick it up. Luckily Enrique and the dealership were not one of them and kept their promise and sold me the Bronco at MSRP. In spite of the fact that the new MSRP went up they still honored the original MSRP when we ordered. In addition Enrique's coworker Jorge was also very helpful and extremely outgoing and added to the great experience. Almost forgot to mention that when another coworker named Faby found out it was my wife's birthday she went out of her way to give her a gift, which we appreciated. In the end I highly recommend Enrique or Jorge for great car buying experience! More

Terrible service. I dropped my car off at 7:15 for a scheduled appointment. By 3:30, I has not received any updates on my vehicle. No answers to phone calls from advis I dropped my car off at 7:15 for a scheduled appointment. By 3:30, I has not received any updates on my vehicle. No answers to phone calls from advisor or anyone in the service department. My husband and I finally had to drive to the dealer’s service center to speak with someone at the end of the day, which was when the advisor said my car would be ready. Upon entering the service department, not one of the 8 persons there greeted us, even though none had customers. We had to ask for help. Apparently my advisor had left for the day. Still no idea about my car. Finally, another advisor got me my keys. Only half of the work had been completed. And they told me I needed new brakes, something that was supposed to be checked by them. I left with my car that evening, only half done. Went to my local mechanic two days later to get the work completed. The next morning, I received a text that my car was ready! I replied to the advisor that I had picked up my car the previous night along with my concerns. No reply from her. Very, very disappointing for my husband and I who have been loyal Ford customers owning at least 6 Fords during our lifetime. We will never come back to this dealer. Btw, I sent an online message through the dealer’s website asking for the service manager’s email address yesterday morning. Still no response. More

Enrique was amazing to deal with. Always made time for my calls and was always very patient and willing to assist. Never made me feel like I was bothering with my calls/questions. Eve Always made time for my calls and was always very patient and willing to assist. Never made me feel like I was bothering with my calls/questions. Everyone I encounter there were super nice. More

Jose is the best, he took care of me and all my questions, if you need a ford for see him, the staff was very patient and attentive I was greeted and helped by at least 3 other people but Jose is t questions, if you need a ford for see him, the staff was very patient and attentive I was greeted and helped by at least 3 other people but Jose is the man he will definitely work with you More

Excellent professional professional service given. by Kiarash Khaksar & Manny Medina as they both assisted us with our car end of lease ‼️ by Kiarash Khaksar & Manny Medina as they both assisted us with our car end of lease ‼️ More

I worked w/ Enrique from the beginning to the end . Ordered my vehicle & was there for all my questions . 8 months later vehicle shows up & got us on the road. Ask for Enrique! Do It !!! Ordered my vehicle & was there for all my questions . 8 months later vehicle shows up & got us on the road. Ask for Enrique! Do It !!! More

Great experience and friendly staff. Easy to work with. Great selection of cars. Would recommend Easy to work with. Great selection of cars. Would recommend More

Hi. I am Fritzie and I love giving and making reviews. I want to tell everyone how I was relieved from my worries upon speaking to Rafael. He didn't let I am Fritzie and I love giving and making reviews. I want to tell everyone how I was relieved from my worries upon speaking to Rafael. He didn't let me feel down and Rafael Gonzales listen to what problems and issues I experienced with my vehicle. He's all open and very understanding about the vehicle's trouble and the assurance of fixing the problem and waiting period and the direct phone number to contact him. He is very Calm and Understanding being a Service Advisor. I have had a bad experience in Ford Autonation Torrance where I do regular minor services because it is close to my home since we moved 2 years ago and frankly the guy I thought will be nice he acted rude and never console my worries and gave me false information. Now I am back again to Ford Norm Reeves even though it's far from now on I will do services in this Superstore. They handle their customers Politely, Properly, and with Respect. That is how Rafael treated us with a nice, kind, and respectful gesture. Thank you Rafael Gonzales and the people (mechanics) who did an excellent job fixing my car and for taking good care of my vehicle which I used for bringing my kids to school and picking them up. Thank you for being welcoming, a good listener, and patient with us your customers. May All of you will continue to be Blessed with good hearts. I and my Husband appreciate all the great experiences you shared with us. More