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Nissan of Wichita Falls

Wichita Falls, TX

4.8
1,448 Reviews

4000 Kell W Blvd

Wichita Falls, TX

76309

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1,448 Reviews of Nissan of Wichita Falls

December 12, 2021

You guys are great, Friendly, and fair. Thank you for your customer service! I come all the way from Oklahoma to get my car serviced. More

by pauldorcas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bennett, Andy Policky
Dec 14, 2021 -

Nissan of Wichita Falls responded

Wow, thanks so much for traveling to see us! We'll be sure to let Jimmy and Andy that they're doing a great job. See you next time!!

December 12, 2021

Phenomenal service, would recommend to anyone. Got an oil change and they made the process easy. More

by sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Sotelo
Dec 14, 2021 -

Nissan of Wichita Falls responded

Thanks for the review! We'll pass this on to our Service Department to let them know they're doing a great job, and we hope to see you for your next oil change.

December 11, 2021

Excellent Customer Service! They are always on top of the needs of my vehicle & keep me informed ! More

by DESA2357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bennett, Christopher Justice, Serena Juarez, Jordan Hauptman
Dec 14, 2021 -

Nissan of Wichita Falls responded

We believe our customers deserve the best, and we're appreciative of your review. Our team loves to hear that you had a great experience!

December 10, 2021

My experience was wonderful Rocky was wonderful The service was wonderful it was great will come back again More

by Johanna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Bennett, Rocky Young
Dec 14, 2021 -

Nissan of Wichita Falls responded

We hope you're converted to Nissan for life! Our LOCAL MANAGEMENT STAFF believes our customers come first, and we're so happy we were able to make it happen for you here. Enjoy your new Nissan!

December 09, 2021

Was very helpful and let us take our time looking at different autos. Stayed late and explained the paper work. Couldn’t ask for better. Very considerate. More

by LITLMSLU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mutandwa Machemedze
Dec 14, 2021 -

Nissan of Wichita Falls responded

I’m also happy that you found the Nissan of Wichita Falls car buying process informative and pressureless. We put much work into that, and so I’m glad to hear it’s serving its purpose and helping you out. Enjoy your new Nissan!

December 09, 2021

Muy buen trato eficiente servicio muy buenos empleados amables y muy atentos saben lo que asen More

by navarronery60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mutandwa Machemedze, Brian Collier, Jimmy Gordon, Derrick Holt, Michael Smith, Jorge Sotelo, Tony Veretto, Nelson Castillo, Rocky Young, Michael Vaughn
Jan 05, 2022 -

Nissan of Wichita Falls responded

Gracias!

December 09, 2021

Friendly and efficient. Keep me posted on my car during the service. Love the free car wash! More

by Shannadm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Sotelo
Dec 14, 2021 -

Nissan of Wichita Falls responded

We're so happy you had a great experience with our Service Department, and we hope to see you again for your next service!

December 08, 2021

Great service with three of my vehicles I took in for minor service (registration inspections and oil change). You provided (multi point inspection and car wash) additional service. More

by elopez1@sw.rr.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serena Juarez, Jorge Sotelo
Dec 14, 2021 -

Nissan of Wichita Falls responded

We're always trying to help our customers with as much as we can. Thanks for the positive review. It means so much to hear that we're making our customers lives easier!

Dec 14, 2021 -

elopez1@sw.rr.com responded

Thank you

December 07, 2021

Nothing bad or good to say about the dealership itself. They did what they could and a deal just couldn’t be reached. But working with Michael Smith was horrible. I gave my keys for my trade in to be asses More

by Kyle B
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Smith, Nelson Castillo
Dec 06, 2021 -

Nissan of Wichita Falls responded

Kyle, you are correct in a couple things… unfortunately we were unable to get to the payment that made you comfortable. Your salesperson Nelson worked hard to get a deal you could live with but you were set on the payment and on that particular vehicle, we were unable to get there. Michael Smith was the floor manager and he stepped in to help to get a better understanding so that he could help get a deal put together. After you got up to leave, Nelson came to the desk and asked if we had another pickup that would work within the guidelines you had set. I told him there was one other vehicle we could make that payment happen on. We were sincerely trying to get you a pickup within your budget. As soon as Nelson told me that you wanted your keys I sent them back out to you. We would never want anyone to feel “held hostage” as you put in one of the other reviews that you left for us. The entire team at Nissan of Wichita Falls tries to help any way we can. My name is Dusty Buckley and I am the one that appraised your vehicle. You never spoke with me directly nor did you speak to Brian Wells directly as he is the detail manager. In both negative reviews you left on 2 different platforms you mentioned myself and Brian Wells. Again, I am sorry if you felt that we were doing anything but trying to help.

Dec 06, 2021 -

Nissan of Wichita Falls responded

Kyle, you are correct in a couple things… unfortunately we were unable to get to the payment that made you comfortable. Your salesperson Nelson worked hard to get a deal you could live with but you were set on the payment and on that particular vehicle, we were unable to get there. Michael Smith was the floor manager and he stepped in to help to get a better understanding so that he could help get a deal put together. After you got up to leave, Nelson came to the desk and asked if we had another pickup that would work within the guidelines you had set. I told him there was one other vehicle we could make that payment happen on. We were sincerely trying to get you a pickup within your budget. As soon as Nelson told me that you wanted your keys I sent them back out to you. We would never want anyone to feel “held hostage” as you put in one of the other reviews that you left for us. The entire team at Nissan of Wichita Falls tries to help any way we can. My name is Dusty Buckley and I am the one that appraised your vehicle. You never spoke with me directly nor did you speak to Brian Wells directly as he is the detail manager. In both negative reviews you left on 2 different platforms you mentioned myself and Brian Wells. Again, I am sorry if you felt that we were doing anything but trying to help.

Dec 07, 2021 -

Kyle B responded

Who did what isn’t important. In fact Michael Smith didn’t even bother to introduce himself before interjecting himself into the situation. I’ll make sure to update my rating on here but either way, when I’m loading up to leave, your team all but refused to give me my keys and continued to push to sell a car to someone who was obviously done and attempting to leave. It made me and my fiancé very angry. That is very unprofessional and my experience should be known.

December 03, 2021

Nissan of Wichita Falls offers fast and friendly service. There was no guesswork during my visit. I was kept informed and updated at all times. I dont worry about my vehicle because these guys have got my ba More

by Howardbw2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Holt, Serena Juarez, Michael Vaughn
Dec 14, 2021 -

Nissan of Wichita Falls responded

Thanks for the positive review! We love hearing from our customers – especially when our team can make a positive difference to them.

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