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Nissan of Troy

Troy, MI

4.4
393 Reviews

1800 Maplelawn Dr.

Troy, MI

48084

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393 Reviews of Nissan of Troy

March 12, 2022

Carlos made sure my first dealership experience was perfect! I’ll definitely be making recommendations. More

by kempimani19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Saba, Shaun Music, Carlos Bustamante
Mar 30, 2022 -

Nissan of Troy responded

Thanks for your praise and kind comments about our team. We are pleased to know Carlos went above and beyond your expectations! We can't wait to see you again, have a great day.

February 18, 2022

I work a lot to get the little bit of money that I have. I was completely taken advantage of by this dealership. I don't know anything about cars or costs, but I do know that $16,000 in taxes and fees is an More

by Kalelluthor30
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know, Jason Scott, Shaun Music, Michael Waller
May 04, 2022 -

Nissan of Troy responded

Kalelluthor30, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

May 04, 2022 -

Kalelluthor30 responded

No you won't! Now I'm stuck with a piece of crap gas guzzling vehicle that i don't even have a way to pay for because I was lied too and completely stuck with this piece of crap all because I was clearly viewed as just a "mark" and not a customer. Ultimately not one person involved cares. Lying is something dealerships all agree on. Why else would it take this long to respond.

January 22, 2022

I bought a used Volvo from Mr. Lacey in 2017. I moved to Palm Springs,CA in 2020. That car lasted me through 122 degree weather, Mr. Lacey told me all about what he does for the Veterans. Shhhhhhh………He is a More

by Nicolehendri75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lacey
Jan 26, 2022 -

Nissan of Troy responded

Nicole, your feedback has truly made our day! Mr. Lacey is one-of-a-kind and we are very lucky to have him! Thank you for sharing this with our team.

Jan 26, 2022 -

Nicolehendri75 responded

Thank you! Today is my birthday and you have helped make my day. When I come to buy another car in May, im bringing my friend, she wants to buy car from Mr. Lacey too! We’re saving our money to buy ourselves cars for Mothers Day! We look forward to seeing Mr. Lacey❤️

December 17, 2021

Great looking dealership.Team members as Chanel are Great looking dealership. Team members as Chanel are extremely helpful and professional. Chanel went above and beyond to what a typical car dealer More

by Bjoern Goeke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanel Murray
Dec 17, 2021 -

Bjoern Goeke responded

Great Team and even better Customer Service Leader.

November 19, 2021

Chanel was such a pleasure to work with. Was my first time picking out a new car without the help of the parentals and she made it such an easy and enjoyable experience. Shaun was also gets an honora More

by Ryanbaseball20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Music, Chanel Murray
Nov 24, 2021 -

Nissan of Troy responded

Ryan, we appreciate you taking the time to share such kind remarks about our staff members Chanel and Shaun. Congratulations on your new vehicle!

October 29, 2021

Very rude, selfish and uncooperative sales and finance staff. I went to buy off my leased car but instead of helping me, sales manager Jason Scott & finance manager Shaun Music tried to buy the vehicle. More

by AJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Scott, Shaun Music, Chanel Murray
August 24, 2021

Super helpful and flexible to work with. Honest about any question or concern and made us feel way more comfortable taking all stress away. Eased the process and kept the focus on finding the right car makin More

by Michaelgault
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Saba, Shaun Music
Aug 25, 2021 -

Nissan of Troy responded

Michael, we are thrilled to receive this kind of feedback. Stephan and Shaun are very good at what they do, but most importantly, they make our customers feel at ease! Thank you again and we hope to see you in the future.

August 17, 2021

My husband and I were very pleased with the service we received from Suburban Troy Nissan. I will be coming back.👍🏽👍🏽Smiling and Happy/Enjoying my 2919 Rouge. More

by yvettehampton80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Saba, Shaun Music
Aug 20, 2021 -

Nissan of Troy responded

We are thrilled to hear about your husband's positive experience! Thank you for taking the time to give us feedback, we always appreciate it.

May 12, 2021

Stephan was transparent, helpful and personable. Beyond that he made the whole process very easy and free of stress. I’m very thankful that I was able to get my first car with him! More

by Adam Harris
Recommend Dealer
Yes
Employees Worked With
Stephan Saba
May 11, 2021

Stephan was a pleasure to work with and helped me to close on a great deal on my car! I would recommend his services to anyone looking to buy a quality car at a fantastic price! More

by kbou2110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Saba, Shaun Music
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