Nissan of Troy

New Vehicle James Sirr contacted me a few days prior to my VW CC lease expiring. He recommended another VW CC vehicle over the phone and emailed the details inclu James Sirr contacted me a few days prior to my VW CC lease expiring. He recommended another VW CC vehicle over the phone and emailed the details including pictures of the new vehicle. Since I really did not have the time to visit the dealership, this experience was new but also very pleasant. A few days later I stopped at the dealership and picked up the new vehicle, turning in the current one at the same time. James and his Manager John Beauchamp were great, especially since the current vehicle was rear-ended and I did have the claim approved, but not yet repaired. The offered to take the vehicle for me to the collision shop as well. This was truly the best new vehicle experience I ever had. Great support from the dealership. More

Outstanding service! Eric Malone did a wonderful job explaining everything we wanted to know about the vehicle that we leased and the lease agreement. He went beyond his d Eric Malone did a wonderful job explaining everything we wanted to know about the vehicle that we leased and the lease agreement. He went beyond his duties and made sure the purchase experience for me and my family was rewarding. Eric delivered on his commitments on a timely basis. He was always courteous and made the entire process proceed smoothly. I would definitely recommend him to our friends and acquaintances who are planning to purchase/lease vehicles in the near future. The entire staff at VW Suburban with who we dealt with, were very friendly and helpful. More

Polite, helpful and friendly I have been going to Suburban Volkswagen of Troy for 8 years and have always been treated with respect and they have always solved all problems effici I have been going to Suburban Volkswagen of Troy for 8 years and have always been treated with respect and they have always solved all problems efficiently and in a timely fashion. More

Comfortable and Painless From start to finish, every aspect of buying our new Jetta from Mike was handled not just professionally, but in a friendly, helpful, courteous manner From start to finish, every aspect of buying our new Jetta from Mike was handled not just professionally, but in a friendly, helpful, courteous manner. Too often in the past 40 years, purchasing a new car from other dealers was a stressful and adversarial experience. However this time was nothing like that and we highly recommend Suburban Volkswagen of Troy to everyone. More

Worst experience ever Wait time is awful. After you buy and have an issue be prepared to be treated like xxxx. No one calls you back regardless of how many messages you lea Wait time is awful. After you buy and have an issue be prepared to be treated like xxxx. No one calls you back regardless of how many messages you leave. "Managers" are useless as well and also never call back. You have to physically go in and even then you will sit and wait atleast an hour before being told they will be with you soon. Never, ever again. Useless staff and Nissan North America was even less helpful with issues. Needless to say my issues are still not resolved 6 months later AND they still owe me money. More

professional I renewed my lease from a 2013 to 2016 Nissan Altima at Nissan of Troy. The professional help from the sales staff of Kyle Torkler and Kevin Morri I renewed my lease from a 2013 to 2016 Nissan Altima at Nissan of Troy. The professional help from the sales staff of Kyle Torkler and Kevin Morrison is appreciated. I had a good experience at this dealership. More

Very helpful service. Would recommend. This dealership was very helpful in getting me the car I wanted. They answered all of the questions that I had and provided great assistance in the pr This dealership was very helpful in getting me the car I wanted. They answered all of the questions that I had and provided great assistance in the process. More

purchase of 2016 nissan rogue everyone was most helpful. kyle and kevin made it a most pleasant experience. it could not have gone easier. i appreciated the delivery and the time everyone was most helpful. kyle and kevin made it a most pleasant experience. it could not have gone easier. i appreciated the delivery and the time kyle took to demonstrate all features of the car. i would recommend both of them to anyone. More

Great all around Everything was great, hassle free, had no problems with anything. Anthony Sadosky was great and I recommend him for all your Nissan needs in the futur Everything was great, hassle free, had no problems with anything. Anthony Sadosky was great and I recommend him for all your Nissan needs in the future. More

Leasing Great salesperson who take their times with customers. My salesman Jermaine Phill was very nice, friendly and very helpful. I would definitely recomme Great salesperson who take their times with customers. My salesman Jermaine Phill was very nice, friendly and very helpful. I would definitely recommend them to people. More