Nissan of Troy

Love this Dealership This is my first time leasing a car from this dealership, Im having a great experience with this dealership. I visited lots of dealership but as soon This is my first time leasing a car from this dealership, Im having a great experience with this dealership. I visited lots of dealership but as soon as I stepped into this dealership I felt very comfortable. Derrick my sales guy is a great professional guy, very honest guy. He treated me like a brother. I am glad I decided to lease my car from this dealership and if you are in need of a car, they will surely work with you! Also the sales Manager Nate is a great guy, I love him. More

Great experience I bought my very first "new" car and the experience was great. Reeven was patient and answered all of our questions. When picking up the car, he took I bought my very first "new" car and the experience was great. Reeven was patient and answered all of our questions. When picking up the car, he took as much time as needed to explain all of the gadgets and electronic system. Love my new car! More

Superior Customer Service This dealership prides themselves on delivering superior customer service from finance to sales to service. With every contact that was made it was ve This dealership prides themselves on delivering superior customer service from finance to sales to service. With every contact that was made it was very clear that the culture of the dealership was centered around pleasing the customer. My sales person, Kyle Torkle was knowledgeable, friendly, honest, and very hard working. His follow up was excellent and his personality was so very easy to work with. He truly enjoys his work and cares about his customers as it easily shows through in the experience that he creates for his customers. Thank you to the team at Suburban Nissan who made my experience so enjoyable! More

Excellent dealership suburban Nissan of Troy. We not only thank Rob Risse our salesman. We had excellent service, kindness and understanding of what we were looking for. The patients of a saint wi We not only thank Rob Risse our salesman. We had excellent service, kindness and understanding of what we were looking for. The patients of a saint with all the questions asked and very kindly answered. Rob was very professional and would recommend him as a salesman but the dealership. More

Run away and run fast!! They cannot be trusted. When I became a customer 2 years ago, they treated me with respect and honesty. Now 2 years later, after having a defective They cannot be trusted. When I became a customer 2 years ago, they treated me with respect and honesty. Now 2 years later, after having a defective sunroof for the ENTIRE TIME I owned the car, they did offer to buy it back from me (nice gesture right, IF ONLY GENUINE). They quoted me a price one day, but it took them 2.5 weeks to locate the vehicle he quoted me (can we say with today's technology that could have been accomplished within at best 30 minutes?) so then not only did that put us into another month, causing me to lose any incentives, but they tried to get me to purchase a vehicle $4,000 more than he quoted me and in a color only my 4 year old grandson would love. I feel betrayed and totally disrespected. Is it because I am a woman, a 64 years old woman, already a customer? Whatever their reason, I was made to feel as if I don't matter. Please do not give this dealership your time or more importantly your hard-earned $$. More

Jack Marwil Thank You Jack Marwil for your excellent service...You asked the right questions and diagnosed the problem in my favor...You made my day...Suburban Tr Thank You Jack Marwil for your excellent service...You asked the right questions and diagnosed the problem in my favor...You made my day...Suburban Troy Nissan Service is the Best... More

Best car dealer ever!! He is very professional and always on top of it. He followed up with me for couple of months until I was able to get my car. He walked me through the He is very professional and always on top of it. He followed up with me for couple of months until I was able to get my car. He walked me through the process in details and explained in details any question that came to my mind. I highly recommend this delaer. I am so satisfied and would not have been able to get my car without him More

My Salesman Kyle Was Awesome! I rated my experience a 5 stars. My salesman Kyle was professional, knowledgeable, and patient. He never tried to "sale" me. He answered my questions I rated my experience a 5 stars. My salesman Kyle was professional, knowledgeable, and patient. He never tried to "sale" me. He answered my questions and educated me on my purchase. My daughter and her husband recently purchased a vehicle and Kyle was their salesman. Their experience was so awesome they refused to let me go anywhere else. Kyle was friendly, a gentlemen and provided A1 customer service and I'm totally satisfied with the experience at the dealership and with my vehicle. Thank you Kyle! More

Professional, friendly service! Great experience! Jermaine was not only a true professional, but very friendly and "down to earth". He's a great salesman who doesn't try to "push" Great experience! Jermaine was not only a true professional, but very friendly and "down to earth". He's a great salesman who doesn't try to "push" the customer in any direction. I plan on returning this fall for a second vehicle once it's time to put the Z in the garage for the winter! More