Nissan of South Bay - Service Center

Customer service is terrible. Told the oil change will take 2 hrs. After 2.5 hours, I had to call to find out what the status is. Then I was put on hold for 12 minutes and then Told the oil change will take 2 hrs. After 2.5 hours, I had to call to find out what the status is. Then I was put on hold for 12 minutes and then got hung-up. I had to call back 3 more times to finally learned that my car is done. By then, it’s past 3 hr mark! When I arrived to get my car, it took another 20 minutes for them to bring my car out. This was only after I followed up with the advisor and let him know I am very upset! Not only was there a lack of communication, my time was not respected and I had to wait on Nissan of Torrance. I will not return for any services at this place again. I will not recommend this place to my friends either. More

Very disappointed. Changed from Gardena Nissan to you guys but might have to switch back. Went in for a 1pm appointment oil change and came out at a little after 4:45pm Changed from Gardena Nissan to you guys but might have to switch back. Went in for a 1pm appointment oil change and came out at a little after 4:45pm. Didn’t get a good verbal report from service advisor and still waiting on the password reset email in order to sign up for your mobile app. More

Very helpful, provided transportation and did a great job fixing my vehicle. It took longer to repair which was inconvenient but there were some major issues and so I am happy that they took the extra time a fixing my vehicle. It took longer to repair which was inconvenient but there were some major issues and so I am happy that they took the extra time and got it done right. More

Jimmy was very helpful, and gave us great customer service, we will be coming back to this dealership. service, we will be coming back to this dealership. More

I’ve been to this dealership three times. The prior two occasions, Richard was my service advisor and he is very nice and knowledgeable. On my recent (third) visit I had Alisa. She was friend The prior two occasions, Richard was my service advisor and he is very nice and knowledgeable. On my recent (third) visit I had Alisa. She was friendly enough. I had no concerns. What bothers me about this dealership is that you wait 10-15 minutes for a service advisor to come and meet when you come in to check in. Each time that was the wait and I have an appointment. They need to do a better job checking people in. More

Service agents are knowledgeable and the office treats you with respect.The facility does try to accommodate and address your issues timely as deemed necessary you with respect.The facility does try to accommodate and address your issues timely as deemed necessary More

Very professional I feel taken care of @ Torrance Nissan. My vehicle is well serviced each visit. My vehicle is well serviced each visit. More

The service was great and the workers are friendly will go back for the service go back for the service More

My check in client personnel was very professional & efficient answered & explained my card upcoming needs very well. efficient answered & explained my card upcoming needs very well. More

I was very unhappy with my service advisor. First he told me I needed $800 worth of service work done because it was the reason why my car was running BAD. This was before it was even checked! First he told me I needed $800 worth of service work done because it was the reason why my car was running BAD. This was before it was even checked!!! I declined and found I would have paid all that money for nothing because the problem was totally something else. Then he told me my car needed to go to a body shop because someone barely hit my back bumper but after talking to the service mgr I found this was not true. Then he put on my paperwork that my car was in a collision WHICH IS NOT TRUE. My car was barely bumped in a parking lot and scratched up a bit. My side mirror was damaged on the outside cover only while going through a car wash. Why he wrote up a report stating my car was in a collision I do not know. My ex husband was a mechanic for Mercedes and I know for a fact that Car Dealerships push mechanics and service advisors to sell people work that’s not really necessary. I have had 5 Nissans but this will be the last one I will purchase. More