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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,321 Reviews

2,321 Reviews of Nissan of South Bay - Service Center

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June 06, 2023

So far nothing to complaint, the last time a was there the service advisor I spoke with, believe is Alisa, was really nice and helpful More

by WILLYPANEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo, Paloma Buenrostro
Jun 14, 2023 -

Nissan of Torrance responded

Hello Willy, we're glad to hear you enjoyed your recent service visit. Your satisfaction is our top priority, and we look forward to being of service to you in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 03, 2023

Customer service is terrible. Told the oil change will take 2 hrs. After 2.5 hours, I had to call to find out what the status is. Then I was put on hold for 12 minutes and then More

by Yinjuwang7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim
Jun 14, 2023 -

Nissan of Torrance responded

Hello Yian, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for a 2nd opportunity to make this right. I would be happy to offer you a complimentary oil change if you decide to service your vehicle with us again. We hope to hear from you soon. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 02, 2023

Very disappointed. Changed from Gardena Nissan to you guys but might have to switch back. Went in for a 1pm appointment oil change and came out at a little after 4:45pm More

by miahurtado2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paloma Buenrostro
Jun 13, 2023 -

Nissan of Torrance responded

Hello Mia, we're disappointed to hear of the negative experience you had at our location. I did try to look you up in our data base but couldn't find anything under Mia Hurtado; also the Advisor you selected for your review is no longer with our company. I would like to be of further assistance to you; however, would need your contact information. Please contact me at your earliest convenience to discuss at ereyes@ntnissan.com or call me at 310-536-4000 x2249. I look forward to hearing from you and working toward a resolution. Thank you and take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 01, 2023

Very helpful, provided transportation and did a great job fixing my vehicle. It took longer to repair which was inconvenient but there were some major issues and so I am happy that they took the extra time a More

by JULIANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Jun 13, 2023 -

Nissan of Torrance responded

Hello Julianna, we appreciate you taking the time to leave us this feedback. We are happy to have been able to successfully repair your vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 30, 2023

Jimmy was very helpful, and gave us great customer service, we will be coming back to this dealership. More

by alasdair-kilpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jun 13, 2023 -

Nissan of Torrance responded

Hello Alasdair-kilpatrick, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 30, 2023

I’ve been to this dealership three times. The prior two occasions, Richard was my service advisor and he is very nice and knowledgeable. On my recent (third) visit I had Alisa. She was friend More

by Poohrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alisa
Jun 13, 2023 -

Nissan of Torrance responded

Thank you for taking the time to provide us with your sincere feedback. We will use your comments to further improve our services. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 29, 2023

Service agents are knowledgeable and the office treats you with respect.The facility does try to accommodate and address your issues timely as deemed necessary More

by Fox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily, Mandez Jones
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 27, 2023

Very professional I feel taken care of @ Torrance Nissan. My vehicle is well serviced each visit. More

by LPETTWAY2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 27, 2023

The service was great and the workers are friendly will go back for the service More

by PAMCRAIN7590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in sales, Manny Villegas
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 26, 2023

My check in client personnel was very professional & efficient answered & explained my card upcoming needs very well. More

by Amorini1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan of Torrance! We are glad the team was professional and efficient. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

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