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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,276 Reviews
Call Service Center (310) 536-4000

2,276 Reviews of Nissan of South Bay - Service Center

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January 02, 2025

The service I got by the whole team was great. Adrian was awesome - I will definitely look to connect with him in the future. More

by Bstu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 02, 2025

Good customer service and any question in a politeful respectful way they also were very helpful More

by jesusgarcia060395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

Nissan of Torrance responded

Hello Jesus, your satisfaction is our top priority. We are happy to hear you had such a positive experience with our team! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 02, 2025

Richard was very professional; he did a good job. He got me out very quickly. More

by ROLISA4521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 01, 2025

Service was great and the staff is friendly and helpful. Thanks for helping me keep my car in great working order. More

by ISENGAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 31, 2024

Great friendly service. Jimmy was helpful and took the time to educate me about rats living in the engine compartment. More

by CARLOS RAYGOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Nissan of Torrance responded

Hi Carlos, thank you for the high star rating and the positive comments. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 30, 2024

Terrible communication coupled by awful customer service. Long wait times even with a supposed "reservation ". More

by Cfos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Nissan of Torrance responded

Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (310) 536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 29, 2024

Les dije que mi unido de mi carro no funciona y no lo arreglan bien sigue igual More

by ISRAELLUNA825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 01, 2025 -

Nissan of Torrance responded

Hola Israel, estamos decepcionados de saber que aun esta experimentando problemas y nos gustaria tener la oportunidad de discutirlo mas a fondo. No pudimos encontrarlo en nuestra base de datos con el nombre de usuario en la resena, por favor, comuniquese con nuestro gerente de servicio a la brevedad posible. Atentamente, Elizabeth Reyes Gerente de Relaciones al Cliente

December 28, 2024

Updated: Some people in there are rude and lack empathy. No clear explanation on why issue happened. Called today to schedule appointment. Horrible service. Lady named Kathy refuse to order me a lift and More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Lira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not going to put names, I don’t need retailiation
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Jan 01, 2025 -

Nissan of Torrance responded

Hello, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Nissan Of Torrance (310) 536-4000

Feb 14, 2025 -

NO20 responded

Wish I could downgrade my review to 1 star. Tried calling and today to schedule an appointment for a part which cost over 1000$ and the lady named Kathy told me that it will take 4-5 hours to fix my car. On my request to get me an Uber/lift she refused saying that I need to live within 10 mile radius. And I live 11 miles away. And then she hang up on me. Horrible services, lacks customer empathy

December 27, 2024

Capri was great! Service was fantastic. She told me about all the work I needed. I need brakes. More

by DWITGHT.WILRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 26, 2024

I waited over 3 hours for an oil change and the service advisor forgot to mention the 3% surcharge for using your card to pay until the very end. More

by SW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Nissan of Torrance responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

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