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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,317 Reviews
Call Service Center (310) 536-4000

2,317 Reviews of Nissan of South Bay - Service Center

Sort by
July 13, 2023

They went above and beyond for me even though I didn't get my car from their dealership. Every customer is important and I felt that. More

by JAMAL.MUHAMMAD_JFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Jul 14, 2023 -

Nissan of Torrance responded

Hi Jamal, thank you so much for your positive comments about Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 13, 2023

My customer service agent, Yvonne, was friendly, helpful, and knowledgeable about my car. I appreciated working with her. More

by SUZIE90277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
Report | Print
Jul 19, 2023 -

Nissan of Torrance responded

Hello Suzie, we are so happy to read such a great review about Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 13, 2023

Everything was great. There was a bit of a wait, but my service writer Elisa was awesome. More

by MRSB4KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisa
Report | Print
Jul 19, 2023 -

Nissan of Torrance responded

Mrsb4kb, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 13, 2023

No communication skills with worker’s services area. Workers yelling watching UFC Saturday on their phone. More

by HHJSALAZAR79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alisa Retunski, Manny Villegas, Yvonne Castillo
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Jul 19, 2023 -

Nissan of Torrance responded

Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you for providing this information so we can improve upon our services. This will be a topic of discussion at our next service meeting. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 13, 2023

The location was clean, the signage was clear and concise and the staff seemed welcoming. More

by NEISHA630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 08, 2023

Always great service and communication from Richard! Always explains all the services being done to your car thoroughly. More

by UNLV20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Nissan of Torrance responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 08, 2023

I have my vehicle serviced at Nissan of Torrance. Their staff is extremely knowledgeable & I can trust my vehicle is being serviced by experienced professionals. More

by Martin
Workmanship
Recommend Dealer
Yes
Employees Worked With
I don’t recall names
Report | Print
Jul 13, 2023 -

Nissan of Torrance responded

We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 08, 2023

Chris was really helpful and kept In touch with me to let me know what was going on at all times. Thanks More

by TINASEGURA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Nissan of Torrance responded

Hello Tina, your wonderful feedback and rating mean a lot to Chris and our team. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 08, 2023

Alisa our rep was so very courteous n informing. The experience was very pleasant thx for hiring her she’s great as well s the provided services! More

by Rochelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa
Report | Print
Jul 13, 2023 -

Nissan of Torrance responded

Hello Rochelle, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 08, 2023

Had service issues which Liz Reyes was supposed to be looking into but nobody has gotten back to me in over two weeks. Service advisor Manny Villegas said he was emailing me some info on the resolution More

by HOMER_T04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
Report | Print
Jul 13, 2023 -

Nissan of Torrance responded

Hello Homer, I did speak to Manny regarding the concerns you had addressed like your rotation and MPI, I do see some text between both of you. I did exactly what I said I would do which was to have Manny contact you. If I missed anything, please let me know as I am happy to help. In regard to Manny, I have contacted him again, to ask him to contact you and address your concerns. Thank you for your feedback and hope to have your concerns addressed and resolved. Kind Regards, Elizabeth Reyes Customer Relations Manager

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