Nissan of South Bay - Service Center

The manager David solved the problem. The miscommunication with the service rep was fixed immediately The miscommunication with the service rep was fixed immediately More

This doesn't reflect Torrance Nissan in anyways. However my 2012 Murano with mear 52700 Miles required CVT Transmission replacement and Air Conditioner Blower had to be replaced as well. I ended u However my 2012 Murano with mear 52700 Miles required CVT Transmission replacement and Air Conditioner Blower had to be replaced as well. I ended up spending close to $ 6K. I called Nissan North America who were not much help, although there is a Class Action Law Suit for the Transmission Issue, they ignored stating that my Car is passed Warranty period. Anyways Alisa Retunski was very pleasant, helpful and enjoyable to deal with and she made/took every effort to help me out by lowering my Bill. I thank Alisa and her Manager. Thank you Nissan of Torrance from the bottom of my heart. Wish your headquarters were more empathic since I own a Nissan Murano and an Altima and been bragging about it to all my Friends and relatives. However I will have to rethink about Nissan and my future Car purchases. More

The service representative for my appointment was argumentative and did not follow my request nor her supervisors when it came to my service communication protocol requested. Had to deal with manage argumentative and did not follow my request nor her supervisors when it came to my service communication protocol requested. Had to deal with management and service technician directly because of her constant disregard of my request and her attitude. I've been coming to Nissan Torrance since 2018, but due to the lack of qualified service representatives they are no longer my service provider of choice and nor do I recommend them anymore. I do have hope for improvement because of the current Service Manager David Campos and Operations Manager Jonathan Ong. More

If they show you a dirty car and tell you they washed it, can you trust that they did the work they claimed they did? can you trust that they did the work they claimed they did? More

This was my first time at Nissan Torrance, we recently relocated from Las Vegas, NV. Had following issues: 1. Car wasn't washed when it was delivered for pickup after completion of service 2. Car had a relocated from Las Vegas, NV. Had following issues: 1. Car wasn't washed when it was delivered for pickup after completion of service 2. Car had a 'Service Engine Soon' light on! Had never seen that light before. For both the issues, had to return to Alisha's desk to have it corrected. These should have been addressed proactively prior to delivering the vehicle. Positive experience: 1. Alisha was proactive in recommending services, based on her initial assessment of the vehicle. 2. Coordinated well in arranging a drop off and pick up services. More

Good service I brought my car for preventative maintenance and brake flush and I purchased parts for Torrance Nissans here. maintenance and brake flush and I purchased parts for Torrance Nissans here. More

I believe someone hit my car while it was being serviced. And no one seems to know about it. No one informed me of the incident. And no one seems to know about it. No one informed me of the incident. More

One of the best dealerships around. Always so personable and very friendly. Simply the best! Always so personable and very friendly. Simply the best! More

They should at least Prioritize customer that came in first I’m upset waiting for 30 mins and yet they took care the customer behind me :( first I’m upset waiting for 30 mins and yet they took care the customer behind me :( More

Every time I bring my car in for the routine maintenance it is a pleasant experience. I have never been made to pressured to accept the upsell maintenance. Every service advisor I land with has been knowl it is a pleasant experience. I have never been made to pressured to accept the upsell maintenance. Every service advisor I land with has been knowledgeable and kind. More