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2,276 Reviews of Nissan of South Bay - Service Center
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January 10, 2025
Richard provided an excellent service, great customer service, and very attentive, you guys have the best of the best service, and very attentive, you guys have the best of the best More
by NO20
Verified CustomerEmployees Worked With
January 10, 2025
Richard provided an excellent service, he was very attentive and supportive. In every question I had. Furthermore, I believe you have the best of the best. attentive and supportive. In every question I had. Furthermore, I believe you have the best of the best. More
by NO20
Employees Worked With
January 09, 2025
Always friendly service and they listen to my needs and help as much as possible help as much as possible More
by Robert P
Employees Worked With
January 09, 2025
It was great , answered any and all questions. Jimmy was a big help, excellent customer service Jimmy was a big help, excellent customer service More
by Kourtney
January 07, 2025
I needed to get my oil changed and wanted to verify why the check engine light came on. I manually read the codes from the ECU. I told the service person that I wanted graphical output from the diagnosti the check engine light came on. I manually read the codes from the ECU. I told the service person that I wanted graphical output from the diagnostic equipment as proof of the problem. No proof was provided. I suspect that no diagnostics were performed and that the service department parroted back what I already found. I was told that both catalytic converters were bad. The ECU only noted a problem with one bank. I already struggled with your service department; now, I have no confidence whatsoever. This is especially compounded by being told that replacement converters would cost $5,500.00 and over $1,000.00 for installation. And yet, Nissan does not even have the converters. I have checked elsewhere, and the most expensive pair of converters I have found is less than $1000.00. Why would any customer trust an organization that provides a price with a 500% markup? More
by milwa04
Employees Worked With
Other Employees :
Liz, Customer Relations Manager who has not bothered to reply to me.
January 05, 2025
Looking forward to doing business with Nissan of Torrance again. Very friendly and helpful staff. again. Very friendly and helpful staff. More
by CYNSONKO
Employees Worked With
January 03, 2025
Not writing down customers' concerns on document. Stating work was done, like tire rotation, when it wasn't completed. Tires are marked that is the evidence. Not following customers requests. Misinfo Stating work was done, like tire rotation, when it wasn't completed. Tires are marked that is the evidence. Not following customers requests. Misinformation when car was bought as in tire rack included but wasn't on car. Being giving a different vehicle than the one that was test driven with a defect hatchback. Arguments about warning light coming on instead of explaining it and showing it. It was not a pleasant experience. It was very stressful. I will not go back to the Torrance location as this wasn't the first time I felt stressed dealing with them. I paid $4500 for the plan to have oil changes, tire rotation etc. And then they don't do it. I regret buying the car there. More
by NO20
January 03, 2025
The 3% credit card surcharge is ridiculous since you do not accept checks or debit cards. Who is carrying $1000+ in cash for repairs? No one. not accept checks or debit cards. Who is carrying $1000+ in cash for repairs? No one. More
by iBRZ
Employees Worked With
January 03, 2025
He was taking care of my car good and had knowledge of my insurance detail. insurance detail. More
by WEALTHWINK
Employees Worked With
January 02, 2025
The team needs training in customer service and greeting customers. I had to go inside because a service advisor never came out. I made an appointment and was not someone who just came in. I had to follow u customers. I had to go inside because a service advisor never came out. I made an appointment and was not someone who just came in. I had to follow up and ask if my car was ready. I didn’t receive a call and the service department was closing up as I pulled into pick up my car. More
by MANTID_OPOSSUM.0C
