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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,310 Reviews
Call Service Center (310) 536-4000

2,310 Reviews of Nissan of South Bay - Service Center

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October 24, 2023

I think I got a greater deal here in comparison to other dealership quotes, however, the service was overwhelmingly long and what was suppose to come with the service, I was offered to buy part of the servi More

by DWRIGHT907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alisa Retunski
Report | Print
Oct 27, 2023 -

Nissan of Torrance responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 24, 2023

The service was very quick. I appreciate the good customer service. Would definitely recommend Manny. More

by ALVAREZAZUL01
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Oct 27, 2023 -

Nissan of Torrance responded

Hello Azul, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 22, 2023

Terrible customer service . Been in multiple times and you have me coming back for more More

by MARK.MCCONICO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas, Alisa Retunski
Report | Print
Oct 24, 2023 -

Nissan of Torrance responded

Hello Mark, we completely understand your frustration; however, as Alisa explained to you via text there is a process that we must follow and when and how long Nissan takes to respond to us, is truly out of our control. All we can do is continue to follow up with them, just like you are following up with us. I read through the text thread between you and Alisa and all though we are adults, and you are not directing your cursing words at her, foul language will not be tolerated. I know you are upset about the multiple request the manufacturer is making, but that too is out of our control; believe me when I say we too want your radio replaced and functioning as designed. Alisa advised you to contact Nissan Consumer Affairs to escalate this, but instead we get hit with a negative review. On our end we have and are doing what is asked of us. We truly apologize that you feel this way about the customer service we provided, as we are just doing what is asked of us in order to have your radio fixed. Best of luck to you! Kind Regards, Elizabeth Reyes Customer Relations Manager.

October 21, 2023

Service was excellent; staff is very friendly and helpful. Highly recommend this dealership and will go back when service is needed More

by Antoinette Laffitte
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Oct 24, 2023 -

Nissan of Torrance responded

Hello Antoinette, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager.

October 20, 2023

Alisa made sure I got prompt service with a recurring problem. She gave me a reasonably accurate estimate of the time it would take. I appreciate the ride home and the ride back so I could relax comforta More

by NAPS81
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski, Alisa Retunski
Report | Print
Oct 22, 2023 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. If you're ever in need of more help, please let us know! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 20, 2023

Service has improved now that the method of payment was clarified. Card or check and no cash. More

by NICHOLESDONNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2023 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 19, 2023

Jimmy is a big help and alway there to make sure his customer are satisfy. More

by YADIGODINA92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2023 -

Nissan of Torrance responded

Hello Yadi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 19, 2023

I like the dealership and I will continue to do business with you.thank you More

by MS.DEE60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Report | Print
Oct 22, 2023 -

Nissan of Torrance responded

Hello Ms.Dee, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 19, 2023

They have a great customer service at the Nissan, but the time to ti the oil change they took too much time More

by REYESSALVADOR69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Maldonado, Daniel Perez
Report | Print
Oct 22, 2023 -

Nissan of Torrance responded

Hello Salvador, we appreciate you taking the time to leave us this feedback. We apologize for the wait time and will work on improving. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 19, 2023

All is ok thanks for your help see you next time you have nice team More

by Juanc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Alisa Retunski, Cesar Maldonado
Report | Print
Oct 22, 2023 -

Nissan of Torrance responded

Hello Juan, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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