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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,297 Reviews
Call Service Center (310) 536-4000

2,297 Reviews of Nissan of South Bay - Service Center

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January 14, 2024

Professional, helpful Richard was very helpfull and cordial, he was able to order parts and scheduled service prompt and he was able to delivery as promised More

by ODELLMATUS
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
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Jan 16, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 14, 2024

Very responsive. Excellent service. Richard turned around our service overnight. A pleasure to work with. More

by ECHEGARAY.MIGUEL
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
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Jan 16, 2024 -

Nissan of Torrance responded

Hello Miguel, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 14, 2024

The service was great. Great customer attention and service. Great place will continue going The service was great. Great customer attention and service. Super great place More

by EELVA78
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Jan 16, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 14, 2024

Very helpful with my Recall for tire Rod--it was only in need of grease on the axle. I appreciate the honesty & professionalism. Mr Burns was courteous, knowledgeable, very clear on what to expect & made su More

by afgomm
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Jan 16, 2024 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan of Torrance! Your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 14, 2024

Great customer service and guidance . Always happy with the customer service and attention I get. More

by Gisella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Jan 16, 2024 -

Nissan of Torrance responded

Hi Gisella, we are so happy to read such a great review about Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 01, 2024

Refuses to fix warranty issues. Trying to add on additional repairs that aren’t needed. I have pictures of my own OBD2 sensor showing DTC P00AF, indicating turbo actuator or high pr More

by Jcmorale1
Recommend Dealer
No
Employees Worked With
Manny Villegas
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Jan 03, 2024 -

Nissan of Torrance responded

Hello Jose, I spoke to the service Manager and the repairs that you are requesting are not covered under warranty because your vehicle has over 100K miles. You stated that you have pictures of the OBD2; however, the only codes that your vehicle currently has are P0463-00, P242C-00 and last P2540-00, which have nothing to do with the turbo you requested from Manny. We aren't sure where the codes you listed came from. As for diagnosis fee, you are being charged because your vehicle is out of factory warranty. If you wish to further discuss your concerns, please contact us at your earliest convenience. Kind Regards, Elizabeth Reyes Customer Relations Manager

Jan 16, 2024 -

Jcmorale1 responded

Took my vehicle for warranty work on 12/23/23. Dealer Refuses to fix warranty issues. Trying to add on additional repairs that aren't needed. I have pictures of my own OBD2 sensor showing DTC P00AF, indicating turbo actuator or high pressure turbo charger that is specifically detailed in Quality action campaign bulletins issued 01/06/2023. Reference: PC919, PC920. Manny Villegas claims no such codes detected. But he wants me to replace fuel pump and fuel sending unit. This guy also wants me to pay $250 for a full diagnostics and add other issues that are not covered by warranty. Per Nissan warranty process, "Warranty repairs will be made at no charge for parts and/or labor, INCLUDING DIAGNOSIS AND TAX." Now they say the catalytic converter is damaged and needs to be replaced with costs in excess of $15,000. However, I the vehicle was passed smog check in september. In addition they are saying to begin work, I need to pay 70% of the cost by wednesday or they begin charging storage fee of $50 a day. And still have not addressed warranty issues.

January 01, 2024

Great service! Jimmy Vasquez was really attentive to my needs. He said the car would be ready in 2 hours. And it was. More

by RAMSEY.LAWRENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Vasquez
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December 29, 2023

It was wonderful experience with Jimmy. Thank a lot for his clear explanation. Thank you. More

by tsunodon
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Vasquez
Report | Print
Jan 03, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 29, 2023

The dealership service advisor, and the service technician was prompt in servicing and returning my vehicle. More

by DMILLERDA42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 27, 2023

Horrible, only cares about their commissions of repairs, not to solve my problem They refused to explain sincerely whats is the problem, what can be the cause and how much will it cost to fix the problem More

by LIELSHALEV86
Recommend Dealer
No
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Dec 29, 2023 -

Nissan of Torrance responded

Hello Liel, we're disappointed to hear of the negative experience you had at our location. We will have one of our managers contact you to further discuss and work toward a resolution. Best Regards, Nissan of Torrance

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