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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,408 Reviews

2,408 Reviews of Nissan of South Bay - Service Center

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May 28, 2024

Very long wait time for an oil change and tire replacement. Waited 6hours for that More

by DWAINE1328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Burns
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Nissan of Torrance responded

Hello, thank you for taking the time to provide us with your feedback. I did speak with your Advisor and stated we tried getting you in and out as quickly as possible. Our busiest days are on Friday and Saturdays; however, we do our best to try to accommodate our walk-in customers. We will continue to use our customers feedback to improve. Thank you and take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 26, 2024

Manny was awesome! He was very kind, helpful and kept me posted as the repairs were being made. More

by DIANEREED0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
May 29, 2024 -

Nissan of Torrance responded

Hi Diane, thank you so much for your positive comments about Nissan of Torrance! If you're ever in need of more help, please let us know! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 24, 2024

Worst service ever. Worst service advisor. They couldn’t repair my car but I was charged a lot. The service engine light came back on my way home from Nissan. I want More

by SEASIDE1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Nissan of Torrance responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 536-4000 x2225 or x2249 when you have a chance. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 24, 2024

Every body is helpful and do their best to have work done in a reasonable time More

by Blanca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe his name is Marcell
May 29, 2024 -

Nissan of Torrance responded

Hello Blanca, thank you for your kind words and this wonderful review! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 24, 2024

Good service thank you so much Richard honesty kind and no pressure to work with More

by TSANH44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 22, 2024

Great Service, really helpful! And fast service and great price!! Will be back again thank u More

by KATESTRADAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
May 29, 2024 -

Nissan of Torrance responded

Hello Kat, thank you; we appreciate your feedback! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 17, 2024

Great customer service, thanks to Omar Jesus and the hall team, you guys are the best thanks again More

by Aduartez1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neysan Sassani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandez Jones, Christian Herrera, Daniel Perez, Jesus Duarte, Omar Gulam, Sang Lee, Jorge Martinez, Clayton Kong
May 22, 2024 -

Nissan of Torrance responded

Hello, thank you for your kind review! We are glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 17, 2024

They greet you and show hospitality. They keep you informed and work with you ! Really nice people !! 👍🏾 More

by GREYWULF85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Nissan of Torrance responded

Hi, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could provide an excellent experience! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 16, 2024

May 15 2024 Me and my husband bring the car to Nissan of Torrance just for 15,000 miles oil change my car only 2 years old in really new conditions. That will cost us about $ 29 dollars. After 2 hr of waiti More

by pay_bansai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
May 17, 2024 -

Nissan of Torrance responded

Hello, we regret to hear that your recent experience was anything less than exceptional. As per my research regarding your recent experience, our team is taking care of all the necessary repairs. It is an unfortunate situation, but we will be sure to do right by you and take full liability. We have put you in a rental until your vehicle is fully repaired and working as designed. If you have further questions, please feel free to contact David Campos. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 17, 2024 -

pay_bansai responded

My car totally 2 years olds never have problems. Just your have to do is simple oil change your. As car dealerships and repair services you’re know so well when engine is been damaged the car never going to be the same. This is super super lack of care and service , and experiences. Would you be comfortable using the car that has been damaged? Please put your self into my situation. We have been to several repair shops asked questions contact Nissan my car totally not going to be normal as for 2 years olds 16,000 miles your dealer has to be more responsible for your totally rack less mistakes more than just simple repairs

May 16, 2024

Although I didn’t have an appointment, I was taken care of in a timely manner. As usual, Chris was wonderful. More

by BSANWON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Nissan of Torrance responded

Hello, we're glad you had such a wonderful experience with us! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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