Back

Nissan of South Bay - Service Center

Torrance, CA

4.4
2,275 Reviews

2,275 Reviews of Nissan of South Bay - Service Center

Sort by
January 27, 2025

Professionalism and efficient kind and warms people. I would like to suggest to others, thanks More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latin man, Who was receive me out side
Jan 28, 2025 -

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! Thanks again for the recommendation and have an amazing day! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 27, 2025

Marcel was kind, informative and very efficient. Answered all my questions he made me feel important and like I was the only one having service done More

by NEENAJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Nissan of Torrance responded

Hello Neena, we're so glad that we were able to go above and beyond your expectations! Thank you for taking the time to leave a review. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 24, 2025

Much better than Gardena dealership. Nice people, clean waiting area and the salespeople are not pushy. More

by PDOUGHERTY484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 23, 2025

Very nice and helpful people, took care of my service needs and concerns I had about my vehicle, I will return to this Dealership. More

by DealerRater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2025 -

Nissan of Torrance responded

Hello, we are happy to hear that our team was able to resolve your concern with your vehicle. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 22, 2025

Nissan was able to fix my repairs needed and ensure that it was covered under my extended warranty. Even when having to return my vehicle due to coincidental issues they were able to accommodate me. More

by jessicad33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Nissan of Torrance responded

Hello Jessica, thank you for your sincere feedback. We appreciate you allowing our team the opportunity to make it right for you. Glad the service was fixed under warranty. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you once again and have a fantastic day! Kind Regards, Elizabeth Reyes Custome r Relations Manager

January 20, 2025

Capri was extremely friendly and helpful! I was also helped by the mechanics while waiting to ensure that I knew I had been seen. Over all great service! More

by KIRALEGG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 19, 2025

Richard provided an excellent customer service. He was very professional, knowledgeable and very helpful. I appreciated the discount that he applied on my bill. I did not mind waiting for my ca More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Nissan of Torrance responded

Hello, our team strives to deliver an excellent experience and are glad you found this to be the case during your service visit. Thank you again for the great review! We look forward to your next visit. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 19, 2025

The dealership was very reliable and helpful. Constantly gave me updates on my car and efficiently solved the problem. More

by CARMENSHAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Nissan of Torrance responded

Hello Carmen, thank you for sharing your positive experience! We are so happy we were able to solve your concern. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 18, 2025

We arrived at 10am and left as 15:30 for just an oil change service. The initial quote for a tire rotation and oil change was $70, they didint perform the rotation and still wanted to charge $70 I More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Nissan of Torrance responded

Hello Tom, we are disappointed to hear that your experience was anything less than exceptional. I did speak with your Advisor and the Service Manager, and they clarified that the quote for $300 was not for a rotation it was to remove and replace the stripped lug nuts from your wheels. As for the oil change you were charged $39.99 + tax, as for the rotation they did quote you $29.99. Your Advisor also stated that he did advise your wife that service would take longer as Saturdays are our busiest days; however, stated that the service was a little over 2hrs long, he was a bit confused about the time frame provided on this review. If you wish to further, please don't hesitate to reach out to us. Kind Regards, Elizabeth Reyes Customer Relations Manager

Jan 22, 2025 -

Tom responded

Hi Elizabeth - to clarify, the $300 for removing a "stripped lug nut" wasn't, since I could do the rotation at home the next day. So basically they told my wife that it was so complex you needed extra labor to perform something that I could do at home with basic home tools. 2nd the service could have been a "little 2 hours long", but the car was release by 14:40, I have the phone calls we made + the credit card charge as proof. So took at least 4:30hrs. for a service pre discussed. and 3rd I was charged $39.99 + tax after a 15 minute call where you wanted to charge $79.99 + tax. I have both quotes on my hand if you want to look at them finally my wife went on a Thursday not saturday

January 17, 2025

They charge way too much for services They charge extra for using credit card ( illegal in CA) the sales person quoted me a lower price than what was charged They are constantly trying to upsell and tel More

by Jkrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Capri Blas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Nissan of Torrance responded

Hello, thank you for taking the time to speak with your Advisor to clarify the concerns you stated on this review. If you have any questions or further concerns, we are happy to help. Kind Regards, Elizabeth Reyes Customer Relations Manager

...
5
...