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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,410 Reviews

2,410 Reviews of Nissan of South Bay - Service Center

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August 03, 2024

experience was great! Employees are attentive and makes you feel welcomed! Chris in service dept is great! More

by IANSEGURA1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Nissan of Torrance responded

Hi Ian! We're so happy we were able to help you out! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 03, 2024

Took 3 hours for an oil change. When I asked about it saying it had been 2.5 hrs the salesman told me that he could tell time. Not the annwer I expected. The same salesman originall More

by MAHERN7878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Arrogant
Aug 10, 2024 -

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Thank you again for taking the time to let us know how we can improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 01, 2024

Solved a number of issues with both our cars and went above and beyond . Transparent process More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Nissan of Torrance responded

Hello John, thank you so much for your high rating! We are so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2024

Some of the service advisors are not courteous. They pick and choose who to help instead of who is next in line. More

by JDMARTI120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, in service bay, was very helpful, Manny Villegas
Aug 04, 2024 -

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2024

Excellent customer service, they always go above and beyond for me. I will continue to do business with this dealer as long as I own my Nissan. Highly recommend! More

by Lizzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Aug 04, 2024 -

Nissan of Torrance responded

Hello Lizzy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2024

Excellent customer service and answered all my questions. Looking forward till the next service is due. More

by HONORABLELUSTER841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Nissan of Torrance responded

Hello, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 04, 2024

The service was good and I enjoy leaving the dealership with clean car since they wash my car after the oil change. More

by MAKO528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Jul 09, 2024 -

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 27, 2024

June 7th, 2024 - Everyone with 7am appointments had to wait over 1-1/2 hours before service personnel came in to work. There was no prior notice of the service personnel schedule. Service was good. Repair More

by GCURRIER72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Quintero
June 27, 2024

Very fast service I always enjoy going to this location in Torrance Because of the attentiveness, kindness and precision that they take each and every time More

by JUANITAEDMONSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Nissan of Torrance responded

Hello Juanita, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 27, 2024

I get too many texts and emails, to either fill out a review or trade in my car, right after I traded in my car. More

by JEFFREYMCCALLISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Jun 29, 2024 -

Nissan of Torrance responded

Hello Jeffrey, we are truly sorry for the inconvenience caused to you. Unfortunately, it is now a critical part of business as Nissan does set the standard high for its dealerships. You are always welcome to opt out if you prefer as we understand these messages and reminders can be overwhelming. Thank you once again for allowing us the opportunity to improve by providing this feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

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