Nissan of South Bay - Service Center

My experience is always great and super easy! !! My experience is always easy and staff is always very friendly at Nissanof Torrance. And this visit ended up being FREE!!! !! My experience is always easy and staff is always very friendly at Nissanof Torrance. And this visit ended up being FREE!!! More

Professional The scheduler that day ( Marilyn? ) was accommodating & was willing to let me adjust my time if necessary, but I ended up keeping the original. Mark Mejia, the service specialist guid ) was accommodating & was willing to let me adjust my time if necessary, but I ended up keeping the original. Mark Mejia, the service specialist guided my service requests. More

Big-time attitude, wouldn't communicate when he didn't have my keys, and had me waiting an extra half hour. have my keys, and had me waiting an extra half hour. More

Excellent service. The service person was very helpful. He explained what was needed the time it would take to complete. I would work with him again. The service person was very helpful. He explained what was needed the time it would take to complete. I would work with him again. More

I have always been treated well and never had an issue Service department is top notch Service department is top notch More

I was “helped” by 2 people, so to speak. I had supposedly the 1st morning appointment so I would not lose much of my work shift. I arrived 10 minutes early and there was no one in the servic I had supposedly the 1st morning appointment so I would not lose much of my work shift. I arrived 10 minutes early and there was no one in the service drive, so after several minutes, I walked into the service office and there was only one employee there, Manny. I told him I had a 715am appointment and he told me to go sit down in the customer waiting room, i asked him if he wanted my keys, he said no. I waited for about 30 minutes and no Manny came by to help me! I walked over to the service office area and he was helping walk-ins! By now Richard was there and he was also helping someone else. So i stood there for about 10 minutes, until Richard finished his customer and i walked up to him and asked him what was going on, why are you folks helping other customers when I had the 1st appointment and Manny told me to sit down in the waiting room? He apologized and immediately checked me in, took my keys, and said he would expedite my service. I should've been out the door back to work by then! After that it was a quick turnaround on my car, but by then i was utterly frustrated and disappointed in the lack of attention by Manny. He clearly forgot me or ignored me. Either of which is a failure of customer service. The whole point of getting the first appointment was lost on him. Thank God for Richard. More

Excellent, I got help right away Very helpful, good customer service. Good communication.team did a great job! customer service. Good communication.team did a great job! More

Though my visit to Nissan Torrance was somewhat lengthy my correspondent Manny was extremely helpful offering to help with anything I needed which was very comforting. my correspondent Manny was extremely helpful offering to help with anything I needed which was very comforting. More

Experience was good My experience with the dealership overall was good Everyone was very helpful overall was good Everyone was very helpful More

Very busy and prompt service I arrived early and they squeezed me in Better communication squeezed me in Better communication More