Nissan of South Bay - Service Center

Nissan of Torrance responded

Hello, we sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Jasmin and Kevin, I am truly sorry you feel so poorly about our team; however, our team did nothing unethical, we simply charged you for a diagnostic fee which is very standard in the automotive industry. I will copy and paste the same responses I provided during our conversations via text. I understand that in today's economy every dollar counts, especially when you have a family to support. Your feelings are valid, and I appreciate the opportunity to address them. When it comes to diags, its important to recognize that different service providers offer varying levels of expertise and thoroughness. While Auto Zone may provide free diag services these typically involve basic checks using standard code readers. In contrast, our diag fee covers comprehensive evaluation performed by trained techs who identify issues accurately. May I add that the diag fee is applied toward repair needed if the customer decides to move forward at the time of visit . We strive to provide value through our services, which not only include diags but also recommendations for repairs based on your vehicle's specific needs. I genuinely empathize with your situation regarding your economic challenges, as many of us are phased with the same issues. Our team is always willing to work together and find a solutions that may better fit our customers needs or budgets. You stated that your were charged for windshield wiper replacement as the diag fee wasn't applied toward that so just to clarify the windshield wipers are not part of the diagnostic fee that is considered a ware and tear item. I understand that unexpected charges can be frustrating especially when you are already experiencing issue with your vehicle. I asked you to elaborate because your feedback is important to us. The diag fee is a standard practice it cover's the techs time and expertise to identify specific issues with your vehicle. When I asked you to elaborate it wasn't meant to dismiss your feeling but rather to gain a better understanding of what went wrong from your perspective. Best of luck to you and take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Tony90304, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive experience! We are glad we could help! get the job done. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We are delighted to hear that you found our service accommodating and pleasant. Our team is trained to prioritize customer satisfaction, and it is rewarding to know that we met your expectations during your visit. We are happy to hear that you appreciated the complimentary car wash. We believe it's the small gestures that can make a significant impact on our customers experience. We look forward to serving you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, our customers feedback is invaluable to us as it helps us know what we are doing well and where we need to improve. Your recommendations not only boost our team's morale but also serves as a testament to the hard work and dedication that we put into every interaction with our clients. Thank you once again for your recommendation. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hi Kimberly, thank you for your positive feedback regarding the attentiveness and communication of our Advisors. Effective communication is crucial as it ensures clients feel more informed and supported during their service visit. Thank you once again for your valuable feedback! Kind Regards, Elizabeth Reyes Customer Relations Manager